Zia Factory Outlet Mobile Home - Santa Fe, New Mexico

A J.

We recently bought our stunning home from Zia. Amanda (the agent there) was our guiding light. Thier homes were incredible, but when a size restriction arose she helped us order an off menu design. It was amazing and filled with custom options! She also walked us through many of the steps we had never tackled before. I can't recommend her services enough.

Carter

Me and my bf just purchased our first home from Zia, they were absolutely wonderful! Our agent, Maricela, was so incredibly helpful, and went above and beyond to accommodate us, as well as Mike, sales manager, made this process for us SO easy! They were both awesome to work with! You can tell these people really care about they’re clients and what they're doing! We couldn’t be more thankful! I can happily recommend Zia Outlets to you all! Thank you zia!

Bella F.

I had the best experience here! Everyone was kind and made the entire home buying process so easy! They even helped find a lot for my home! Paula worked her butt off to help me get financed in a short period of time. And they were constantly checking in on me. They let me know of all the fees ahead of time and were very clear with pricing. They worked around my schedule too! They had the home installed and plumbing hooked up. Definitely buy your next home from them!!

Julyan L.

Had a great experience here when purchasing my first home! Everyone was very helpful and nice! But most importantly working with Daniel to get my home was a very great journey! Absolutely recommend!

Johnny J.

Mike is the best he made us feel like family I highly recommend Zia if you are looking for a new home they are amazing thank you Mike.

Miranda S. H. S.

💥💥BUYER BEWARE 💥💥
Please note the majority of the positive reviewers have only 1- 3 previous reviews. Fishy, I think so. Trustworthy I think not! Our experience with the office staff and initial buying process (before they got our 50k down payment) was great. Very professional and overly kind and helpful. I even went so far as to send thank you flowers to the office gal who helped us. And then the nightmare began once the "home" (paper box) was delivered. Prior to the County Inspector coming out I noted several issues the owner of Zia Factory Homes could care less of my concerns! He actually mocked me and laughed in my face at the issues I brought up. He told me to let the Inspection fail and then his workers would know what to fix. Real professionals here. There was so many issues the Inspector found. I crawled under the "home" with him and saw missing lag bolts that held the "home" together down the center. Missing caps on the roof that caused water damage that the worker didn't address. Didn't pull the panel off or put fans on to dry the wall properly. The inspector also found the drain pipes weren't secured and the propane line wasn't even hooked up to anything. Nor was the open end capped off. Just an exposed line going to no where, real professional this outfit is. And.... it gets worse.... much worse.... We completed the 30 day list of defects and 7 months later... radio silence. Have not had anyone from Zia or the company who build the "home" come and address the issues. Or even call us back. There were a few emails exchanged. And one visit that resulted in Jamie calling to tell me all the defects are due to my pets and kids!! Seriously what condescending nerve!! The last email correspondence I was told to measure the windows to remedy the over sized blinds. I was told to do their job, since I obviously wouldn't do a job they should do. I've have zero communication in over half a year! The plumbing in the Master bathroom is faulty the hot water doesn't work to that tub. There is a huge drafty hole under the tub that isn't insulted. The tub isn't secured to the floor so cold air continues to blow in. Making my bathroom freezing. There wasn't finishing nails used on the trim there are bulky silver screws throughout the house. The walls are paper thin and lack proper insulation. You can feel the wind if you put your hand about .5" away from any wall. The cheap windows and doors are the exact same thing drafty and poorly installed. I actually sent a video to Zia Factory Homes of our windows leaking water when it rained! Probably the cheapest windows and doors on the market. It's impossible to keep the heat in this paper box home. We have to order propane twice a month to try and keep our kids warm. We paid almost a quarter of a million dollars for a structure that every eletrical outlet is crooked and off center as well as not secured in the wall properly. I pulled a plug from an outlet and the entire outlet came out of the wall! Every drywall seam is visible, every counter top is peeling, the kitchen sink seal started leaking already, the floor is bubbling up in almost every room, all the trim is separated from the walls, the interior doors sit 2 -3" off the floor and the furnace sounds like a jet engine! The quality of craftsmanship we saw in the model home is no where close to the quality of product we received. Everything is subpar quality and about the cheapest material known to man. I implore you folk heed my warning and go somewhere else anywhere else! There are so many options in the surrounding area, please buy elsewhere!!!

PS- Zia Factory Homes still waiting for someone to come and repair our brand new home of all the issues we've had in an 8 month period. Haven't had any communication on our issues from the 30 day check list. Real professional🙄🤬

Justin B.

We went in on a Sunday, Daniel Chavez was the only one on duty. He gave us the keys to browse through single wides , it was almost end of day , he told us they had more locations giving us more options. He's been extremely helpful through the whole process since!!! Answered all our questions quickly, gave us recommendations , knowledgeable gentleman!! Even helped lending tools to help with the removal of our old home!
Once trailer was delivered everything was set up in less than 2 weeks!!! We highly recommend Daniel as your salesman!!!

Mateo D.

Purchased a mobile home back in March 2024. Judith, Mike, Jaime and the crew are the best, had a few obstacles along the way but the staff at Zia Factory worked with us above and beyond. Thank you