Wheeler Cat Rental Store - Park City, Utah

Rick B.

Wheeler Cat used to be called Diamond Rental, a place I frequented for small engine repair, propane, and small household and outdoor rental items. Wheeler is apparently a big conglomerate, requiring an “account” through their website link that is TERRIBLE! In order to start an account, a picture of one’s Driver’s License is required, in addition to several other items of personal information. Their staff even ADMITTED the website is a little “quirky!” I asked NOT have to open an account, to include my credit card number for a deposit to merely look at and repair a Honda Engine Power Washer that wasn’t starting/running properly. They wouldn’t even START work until an “account” was completed! After FOUR Attempts to create an account, each time either not accepting a “File” copy of my DL (one of the 3 options on their “Link” besides taking a screenshot or choosing fm a Photo Library), NONE of them allowed me to complete an account TO INCLUDE starting over several different times! Therefore, the time I wasted to BEGIN AN ACCOUNT was more than the amount of time required to merely repair my small engine; I then drove down to their location and retrieved my Power Washer, advising them they’ll read about it (hopefully they won’t delete this; if they do, I’ll choose another popular critique location they can’t delete). All said, if You need to fill propane, go to Tractor Supply in Heber! Better prices and faster service. If You need small engine repair, go to Brimhall Small Engine Repair in Kamas (GREAT Reviews!). Otherwise, if You need other rental equipment Wheeler Cat offers…, You’ve been advised…

David B.

Went in to ask about a boom lift and the employee was very helpful in explaining the different options that I had. I reserved an electric boom lift that could be towed behind my truck instead of having to pay a delivery fee. The machine worked out perfectly and I will continue to rent from them again and again.

Dann S.

Place was friendly. And helpful. Loading the machine and hooking it on my truck . It was a real cold weekend we had the machine. 7 degrees. Both days . The machine is electric./with battles. It was hard to operate. We had to keep it plugged. In .the battles kept going dead.and the sensors were a problem in all weekend we got it to work for 4 hours and then had to return it .because of the battles and the sensors. That level the machine we were unable to finish our job? .if it would have worked better we would have been able to finish.now im going to have to find the money to rent it another day or go to another rental company. And get a machine.

Reed F.

READ BEFORE RENTING! I reserved a compressor for business for 5 weeks during the month of October the reservation was made in April. I booked it over the phone with a representative from the location I was renting from. I was quoted 2700 about for 5 weeks. When I arrived at the store to pick up my rental the surprised me by saying they don’t offer monthly rates during October on compressors because of demand and that instead of 2700 for 5 weeks it would be $9000+. The first I heard about the price increase was the day I was suppose to pick up the compressor.
The manager tried to give me some bull that the reservations at diamond rental dont garauntee you a rental anyway. I ended up getting the compressor for a 17 days for the original quoted price and decided to never give them my business again.

I took the piece of equipment they gave me and it leaked fuel like crazy and brought it back later that night where they attempted to make me cancel appointment’s with my customers so they could have the time to fix it. Meanwhile they had another compressor sitting there of the same size that took over an hour to convince them to give it to me. So

My business was crippled by diamond rental this fall and I have never experienced such poor customer service. I chose diamond because of a large company reputation and decent reviews that led me to believe I could trust my business with yours. What I received was a piss poor excuse for caring for the businesses you service. I have spread the word to anyone who will listen and I have reached hundreds of members of the park city community to keep them from making the same mistake I did in trusting your company.
Extortion, broken equipment and awful service!

(Update. Diamond rental has reached out and we have reached a resolution.)

Richard M.

These guys take care of me,busy at times but I'm always able to get what I came in for. It feels like some more concentrated efforts are being made at this particular store. Thanks Diamond for having the tools that it takes to get the job done. Business Owner ,Summit County Utah

Tim B.

Great service. I had a sink overflow and rented a carpet blower and dehumidifier. Todd was very helpful in advising me on the operation and optimum placement of these devices.
Backed my car up to the bay and someone was already waiting to load them into my car for me.

Lacey N.

I was so happy with my experience at diamond rental Park City. I had to rent a rear tine tiller for my yard and they were SO helpful. The employee who helped me hook up the tiller to my truck was the best - he hooked up the tiller to the hitch for me and gave me a thorough explanation of how it worked. The other diamond rental employees that were around also pitched in and gave me tips. They were polite and kind and told me I could totally operate it by myself. I was intimidated going into it (being a woman with not a lot of experience with big equipment like that) and came out of it feeling confident. They could have easily written me off as a woman who didn’t know anything and assumed I was just picking it up for my husband - instead they were respectful and so helpful and kind. The rear tine tiller worked great and we got our yard ready for sod (and I was able to operate it by myself, thanks to tips from the employees!). Thank you diamond rental PC!

Scott S.

Great company, we are an excavation company that leans on Diamond Rental for machines and tools that are not feasible for us to own in-house and Diamond Rental always takes great care of us! It’s nice that if our local Diamond Rental doesn’t have what we need a nearby branch always pulls through for us!

Rick B.

Wheeler Cat used to be called Diamond Rental, a place I frequented for small engine repair, propane, and small household and outdoor rental items. Wheeler is apparently a big conglomerate, requiring an “account” through their website link that is TERRIBLE! In order to start an account, a picture of one’s Driver’s License is required, in addition to several other items of personal information. Their staff even ADMITTED the website is a little “quirky!” I asked NOT have to open an account, to include my credit card number for a deposit to merely look at and repair a Honda Engine Power Washer that wasn’t starting/running properly. They wouldn’t even START work until an “account” was completed! After FOUR Attempts to create an account, each time either not accepting a “File” copy of my DL (one of the 3 options on their “Link” besides taking a screenshot or choosing fm a Photo Library), NONE of them allowed me to complete an account TO INCLUDE starting over several different times! Therefore, the time I wasted to BEGIN AN ACCOUNT was more than the amount of time required to merely repair my small engine; I then drove down to their location and retrieved my Power Washer, advising them they’ll read about it (hopefully they won’t delete this; if they do, I’ll choose another popular critique location they can’t delete). All said, if You need to fill propane, go to Tractor Supply in Heber! Better prices and faster service. If You need small engine repair, go to Brimhall Small Engine Repair in Kamas (GREAT Reviews!). Otherwise, if You need other rental equipment Wheeler Cat offers…, You’ve been advised…

David B.

Went in to ask about a boom lift and the employee was very helpful in explaining the different options that I had. I reserved an electric boom lift that could be towed behind my truck instead of having to pay a delivery fee. The machine worked out perfectly and I will continue to rent from them again and again.

Dann S.

Place was friendly. And helpful. Loading the machine and hooking it on my truck . It was a real cold weekend we had the machine. 7 degrees. Both days . The machine is electric./with battles. It was hard to operate. We had to keep it plugged. In .the battles kept going dead.and the sensors were a problem in all weekend we got it to work for 4 hours and then had to return it .because of the battles and the sensors. That level the machine we were unable to finish our job? .if it would have worked better we would have been able to finish.now im going to have to find the money to rent it another day or go to another rental company. And get a machine.

Reed F.

READ BEFORE RENTING! I reserved a compressor for business for 5 weeks during the month of October the reservation was made in April. I booked it over the phone with a representative from the location I was renting from. I was quoted 2700 about for 5 weeks. When I arrived at the store to pick up my rental the surprised me by saying they don’t offer monthly rates during October on compressors because of demand and that instead of 2700 for 5 weeks it would be $9000+. The first I heard about the price increase was the day I was suppose to pick up the compressor.
The manager tried to give me some bull that the reservations at diamond rental dont garauntee you a rental anyway. I ended up getting the compressor for a 17 days for the original quoted price and decided to never give them my business again.

I took the piece of equipment they gave me and it leaked fuel like crazy and brought it back later that night where they attempted to make me cancel appointment’s with my customers so they could have the time to fix it. Meanwhile they had another compressor sitting there of the same size that took over an hour to convince them to give it to me. So

My business was crippled by diamond rental this fall and I have never experienced such poor customer service. I chose diamond because of a large company reputation and decent reviews that led me to believe I could trust my business with yours. What I received was a piss poor excuse for caring for the businesses you service. I have spread the word to anyone who will listen and I have reached hundreds of members of the park city community to keep them from making the same mistake I did in trusting your company.
Extortion, broken equipment and awful service!

(Update. Diamond rental has reached out and we have reached a resolution.)

Richard M.

These guys take care of me,busy at times but I'm always able to get what I came in for. It feels like some more concentrated efforts are being made at this particular store. Thanks Diamond for having the tools that it takes to get the job done. Business Owner ,Summit County Utah