Union Building Trades Federal Credit Union - Parsippany, New Jersey

Scott B.

This bank is garbage. They're online portal hardly ever works. You drive to the bank to try to do it in person and their ATM has been closed for months if not a year, so you have to wait for them to be open at 9:00 a.m.. The building looks like garbage the lights were hanging out of the drive-thru the last few times I went there. My union forced us to switch to this Credit Union or I would never be a part of it. we should have never left the last one, it was much better than this. Only positive thing I can say is the people that work there are friendly and do try to help.

Douglas S.

Someone in the office changed my adress and stopped sending my vacation checks. Had to fight with an array of people over the phone that did not allow me to change my adress back to original adress. Had to fill out paperwork to stop payments on checks rather then just mailing them to my original address. Papers have no fax number on them so I have to send paperwork snail mail. More wasted time. Also previously applied for 3 car loans which all three where denied for no reason given. Used my own bank. This bank is not needed in my life I wish my Union would just send my vacation checks like they used to do with 0 issues. Employees are cold and robotic and do not care that they are withholding my money or admiting their mistake on changing my adress

CJ H.

Constant issues with logging in through their online portal. It's a shame my union forces me to use this bank.

Ryan O.

Good customer service here, always helpful when I call in with an issue.

J O.

Excellent customer service and always very friendly.

Thanks

JOHN C.

Access 24 never ever works why ?

Ehab H.

Tony always helps me when I come in thank you

Wanda M.