U-Haul Moving & Storage of Totowa - Totowa, New Jersey

ARMAND M.

Very happy with the Customer Service at this location. They were efficient and accommodating as well. Definitely would recommend and return to this location in the future because of the experience.

Christina A.

Rented two trucks from this location to move down to Delaware and happy with the overall outcome of this process. The employees are nice and professional! There was an issue with the second truck regarding pricing but the manager Nathalie was so kind and super helpful with the situation. She even offered to let me text her for this situation and she was quick with her responses and help. A great staff here and would recommend them to anyone within the area that needs a truck!

Loretta O.

Check out was simple. Vehicle was clean, easy to drive (has reverse camera, had apple Car Play). Instructions were easy to understand. I returned after hours. I was a bit unclear where to park the vehicle, but otherwise was simple to do via phone. Location was very well lit which I appreciated since I was there at night.

Mohanad K.

I recently rented a U-Haul trailer for a one-day job, and unfortunately, the experience was far from satisfactory. Within less than two hours of use, I began experiencing severe issues with the trailer. The trailer's brakes were locking up repeatedly, causing it to slam into the back of my vehicle. The tires were also smoking due to the excessive friction. This issue occurred several times, rendering the trailer essentially undriveable.
Despite the frustration, I was able to barely make it back to the U-Haul location to return the trailer. I explained the situation to the staff, who assured me that I would be refunded for the inconvenience and issues with the trailer. However, it has been some time, and I have yet to receive any refund. This delay in processing has left me out of pocket, with no compensation for the time, money, or disruption to my work.
In addition to the trailer issues, the customer service I received was disappointing. The manager, Nathalie, was unhelpful and failed to provide any meaningful assistance or resolve the situation. Her response did not instill any confidence that U-Haul values customer satisfaction.
As a result, I am extremely dissatisfied with how this was handled. Not only did I waste time and money on a faulty trailer, but I now have to rent another trailer to complete my work. I would strongly advise potential customers to exercise caution when renting from this location, as my experience has shown a lack of accountability and poor customer service.

Robert D.

Hats Off to Nathalie! not only is she the boss lady! But she is amazing at what she does. Amazing Customer Service if you need anything she will go above and beyond for you. Thank you for making my move to Florida smooth. Again please see her if you need anything!

Alex

Quick and easy to get going. The only thing that could have made this experience a 5 star was if the tank was more then 41 miles. A little under a quarter of the tank when I left.

Bejto

From start to finish, everything went smooth!!👍
Nathalia and her team is amazing, professional good attitude and great customer service!😃

I moved from Jersey to Georgia and same here the people were very nice, I was running late asked the guy if he could wait to return the Truck he said no problem👍 Suwannee Township 🤩

Lorena H.

The best service I ever had and I just came from Paterson but I still come back! Thanks Nathalie for your help and service!