Tokyo Japanese Lifestyle - Lakewood, California

Alondra C.

The manger is just BAD. Absolutely bad customer service and I say that because I was trying to get a job and my sister was just looking at some stuff and she grab something and put it on top of a blind box. After we left, we get a call 10 minutes later that I got a saying we wanted a interview with me so I went back to her store. She starts off by saying “where’s your friend is she 18” I said no she’s my sister she’s a minor then she said the my sister stole something and saying that she checked the camera and she called security. My sister comes in and she’s came right infront of my sister and says she stole something and they were other people in the store looking while the store boss was speaking loud at my sister trying to embarrass her. So I said she didn’t steal anything and my sister says to her that the hello kitty chain was on top of this blind box. So I told her if you saw the cameras then you would’ve saw that she put it back, she tells me “ok leave” with a bad attitude, I asked her to apologize to my sister and she did but with a bad attitude. Everyone else in the store saw what happened was looked at her bad. I hope she’s embarrassed, I feel like was racially motivated because she waited till we left to check the cameras. I don’t recommend going here at ALL.

Yaaziel M.

I’ve been shopping at Lakewood since middle school and I’m a big anime fan so this store will always catch my eye when I visit but I noticed a pattern from my personal experience and my friends who are all black anime fans that have went inside this store, we felt either really uncomfortable or unwelcome 9/10 times. I wanted to bring this up here because yesterday I witnessed discrimination against two black kids around middle school age walking by the store. I heard one of the kids say that they want a snack and spotted snacks placed right at the entrance of the store, they were browsing and one picked something up because I heard it ruffle and I’m standing near the cashier counter who immediately came from behind it, to go up to them and asks if they need help…then tells one kid he can’t hold whatever is in his hands and she doesn’t say this loud enough for me to hear but I heard him say “i can’t hold this?” Like he was repeating it as a question from a statement but then I hear the lady say “no you can’t touch anything unless you’re buying”, which was a complete lie!!!!! I was in the store with my boyfriend for at least 30 minutes and was browsing and touching items all over the store and seen a few different people do the exact same thing she was silent the entire time. It was beyond disappointing, disheartening and embarrassing, to watch how uncomfortable she had just made those boys just for stepping into the store that strategically places food at the entrance to attract kids and young people

Never ever in my life have I been told I can’t touch anything unless I buy it in that store and I’m 21, mind you I’ve been in there a million times since middle school. There is no way this should be acceptable behavior towards any person that sets foot in that store. I would strongly suggest the store owner gets better placed cameras to be able to watch their products more effectively from the checkout stand if they are so worried about their snack inventory which is probably some of the cheapest stuff in that store pshh.

Amber P.

I think the woman that works there is an actual racist because she targeted me and my friend who are both poc. Even while she was working with other people she came right up to us and was watching her and I the whole time. My other friends even said that the lady was watching them who are also poc as soon as they walked into the store. she’s so obviously targeting certain groups of people it’s actually bad

Paul ?. N.

Went here to pick up some 'My Neighbor Totoro' gear. They had a good selection of nick nacks and apparel. The price was right. The gentleman helping was knowledgeable and friendly

Iluvkyojurorengoku

The place was nice, everything was really cute and I couldn't decide, but ended up getting a figure and some Keychain. BUT MOST OF IT WAS ALMOST EXPENSIVE...But I would love to go there again to get more figures and stuff I like, and the lady was chill.

Victor C.

My kids and I love going to this store when we're at the mall. Everything is over priced but we do buy little things now and then mostly Gundam kits. The previous lady who used to worked there was nice and knew what we wanted but we never seen her again. The lady that works there now is rude and unprofessional, the last time we were there she ran out the store running and yelling at my 10 year old daughter like she stoled something. She was mad because my daughter left a plushie in the wrong place. This store lost a long time customer.

Rick A.

Good stuff, some rare items you won't see at Target stores that's for certain.

vurtha

i am NOT a karen but today i am, THIS STORE IS MONEY HUNGRY there is not ANYTHING affordable, the cheapest you can get is ONE SMALL sticker for $2 EVERYTHING ELSE IS WAYYY TOO EXPENSIVE even a PEN is $15 💀 also the crazy lady that works there is SO RUDE. she even has a twitching eye for how INSANE she is. please just don’t waste your time or money here. 🙏