The Midium - Stevenson Ranch, California

Travis H.

I had a wonderful experience working and purchasing from Cam and their family run Midium company. Friendly prompt communication and great care taken throughout. I can easily recommend exploring purchase with Midium vs Big box retailer.

Benjamin M.

Erin + Cam, the owners of The Midium, have to be two of the nicest people that I've spoken with and the way that they run their company is a direct reflection of that.

First off, I get a personal phone call to let me know that my order had shipped, but I couldn't have been more happily surprised when I opened up the package. Not only was the pedal I purchased expertly packed, but it was wrapped in The Midium's own additional wrapping paper AND they included a handwritten note describing what they liked about the pedal I bought and thanking me for my purchase. I mean, that's pretty awesome...the big chain guys throw in a bag of candy if you're lucky...

And that's not even mentioning that my purchasing experience on their website was absolutely seamless and even with their team experiencing a tornado and an earthquake over the weekend prior, they were still able to get my order shipped by Monday and it was delivered to me in Florida by Wednesday!

With their curated gear selection and level of customer service, I see this as just the first of many purchases from The Midium

Ted E.

I don’t normally write reviews but making an exception for The Midium.

Writing this in December 2024—generally as customers we’re increasingly having frustrating experiences with chatbots forced on us. These are often times unhelpful at best. My purchase with The Midium was not that. Instead, it was very human. Just a few minutes after placing an order I received a phone call from the owner who offered to personally deliver to me the same day—even though I placed it shortly before 5PM.

My purchase was neatly wrapped and delivered with a beautifully handwritten note.

Very happy the whole experience and will keep this small business on my short list for repeat business.

Raf S.

Where do I begin?
I guess here.
I am a sales manager for a large music store chain (I won’t say which one). That being said, I truly pride myself on giving every single customer who walks through those doors, makes a phone call, or places and online order with us, the same courtesy, respect and attention to detail that I would want as a customer myself. And I believe I do a decent job. Well, I think I still have to learn a thing or 2 because The Midium really knocked this one so out of the park, that it is still probably floating in space out there somewhere. I ordered the new BL-44 Reverse pedal from Old Blood Noise Endeavors thru The Midium’s Reverb shop. Not only did I get a lengthy, personal message detailing all the cool stuff about the pedal, the store, and how they shipped it; inside the package was a thoughtful, handwritten letter, personally addressed to me!! These folks here at The Midium are miles above any other retailer I’ve purchased ANYTHING from! They’ve provided me customer service that I would never have expected in my wildest dreams!! What a great experience. I am definitely shopping here for again for any of my Synth and pedal needs. Thanks you guys for being awesome!! Keep making music and always … stay weird !! ☮️

jcalama

My Melbourne Instruments Roto-Control arrived quickly and extremely well-packed...the care with which it was packaged actually surprised me. Inside, a hand-written note was a surprise I didn't expect. Nice to see these little touches. I'll buy from you guys again for sure, great experience from beginning to end.

jellybrain F.

The world would be a better place if all companies treated their customers as well as The Midium does. 😀

I live in a rural area, so when I want a shiny new synthesizer, I generally have to buy it online... which can be a bit tricky, especially for large or high-end items. A few weeks ago I purchased a Pulsar-23 from The Midium, then panicked realized I would be out of town when it arrived, as I didn't want it just sitting on my doorstep. Erin and Cam were very understanding and were able to delay the shipping date. They communicated with me throughout the whole process, and the package arrived on time and extremely well-protected.

It's clear that Cam and Erin *really* know their gear, and truly care about both the creators and players of the instruments they sell. The next time I'm looking to upgrade my studio, I will definitely be going to their website first.

Joe R.

My brother had The Midium send me a K.O. II and there were no issue whatsoever. In fact, the shipment only took about three days and I was very impressed with the presentation. The product was in perfect condition for having been very well wrapped. With that, and their clean and professional branding, the whole unboxing experience was fun and exciting!

Joe C.

I was recently able to make a purchase from The Midium for my classroom using some funds we raised from local community members.

Cam, the owner, was unbelievably helpful in working with me to make sure my district was able to make the purchase. He was able to accept a purchase order for the item, which is not something The Midium was set up to do originally, which was the only was we could make the purchase.

This process was a long one because of all the tiny details that had to be figured out, but I was in contact with Cam via email and phone almost daily. I have never experienced such friendly and cooperative customer service. They even included a personal, hand-written message with my shipment thanking me and everyone at my district who was involved in organizing the purchase by name.

I honestly cannot recommend The Midium enough to anyone considering a purchase there.