Taos Mercantile Co - Taos, New Mexico

Address: 106 Cam De Santa Fe, Taos, NM 87571, United States.
Phone: 5757582221.

Specialties: Store.
Other points of interest: Delivery, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 21 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Taos Mercantile Co

Taos Mercantile Co 106 Cam De Santa Fe, Taos, NM 87571, United States

☎️5757582221

⏰ Open Hours of Taos Mercantile Co

Monday: 10 AM–5:30 PM
Tuesday: 10 AM–5:30 PM
Wednesday: 10 AM–5:30 PM
Thursday: 10 AM–5:30 PM
Friday: 10 AM–5:30 PM
Saturday: 10 AM–5:30 PM
Sunday: 10 AM–5 PM

Taos Mercantile Co: A Detailed Overview

Taos Mercantile Co. is a retail establishment located in the heart of Taos, New Mexico. Situated at 106 Cam De Santa Fe, Taos, NM 87571, United States, this store offers a unique shopping experience focused primarily on souvenirs and merchandise related to Taos and the broader New Mexico region. The companyâs phone number is 5757582221. While they maintain a simple website, their primary focus remains on providing a tangible retail presence within the community.

Store Specialties and Offerings

The core specialty of Taos Mercantile Co. revolves around offering a curated selection of items celebrating Taos and New Mexicoâs rich cultural heritage. Customers can expect to find a diverse range of souvenirs, including locally crafted artwork, jewelry, pottery, and apparel featuring iconic imagery and symbols of the region. The store also stocks a variety of shirts and other merchandise directly related to Taos and New Mexico, catering to tourists and residents alike. Itâs a store dedicated to showcasing the local culture and providing visitors with memorable keepsakes of their trip. The size of the store suggests a comfortable browsing experience, allowing customers ample time to explore the available products.

Location and Accessibility

The storeâs location on Cam De Santa Fe places it in a central area of Taos, making it easily accessible to both visitors and locals. The address is 106 Cam De Santa Fe, Taos, NM 87571. Several amenities contribute to a positive customer experience. The store offers delivery services, providing convenience for customers who may not be able to visit in person. Furthermore, they provide same-day delivery options, catering to urgent needs. Accessibility is also a key consideration, with a wheelchair-accessible car park and wheelchair-accessible entrance ensuring that individuals with mobility challenges can easily access the store. The layout encourages a quick visit, recognizing the busy schedules of shoppers.

Payment Options and Customer Service

Taos Mercantile Co. accepts a range of payment methods to accommodate diverse customer preferences. These include credit cards, debit cards, and NFC mobile payments, streamlining the checkout process. However, some customer feedback suggests that the level of customer service could be improved. Instances of staff being unavailable at the counter have been reported, leading to perceived delays in the payment process. While not indicative of disrespectful behavior, there have been comments regarding a lack of proactive engagement with customers, which may impact the overall shopping experience. The store does offer discounts for purchasing multiple items, potentially incentivizing larger purchases.

Customer Reviews and Feedback

Currently, Taos Mercantile Co. has 21 reviews on Google My Business, offering a snapshot of customer sentiment. The average opinion stands at 2.7/5, indicating a mixed experience. While many customers appreciate the selection of souvenirs and the storeâs size, some have expressed concerns regarding the attentiveness of the staff. The ability to browse for a considerable amount of time is a positive aspect highlighted by many reviewers. The presence of promotional discounts further enhances the appeal for shoppers seeking value.

Additional Points of Interest

Delivery Services: Convenient delivery options available.
Same-Day Delivery: Catering to urgent needs.
Accessibility: Wheelchair-accessible car park and entrance.
Payment Options: Accepts credit cards, debit cards, and NFC mobile payments.

In conclusion, Taos Mercantile Co. presents a compelling retail destination for those seeking souvenirs and memorabilia related to Taos and New Mexico. Despite some mixed feedback regarding customer service, the storeâs convenient location, accessibility features, and diverse product selection contribute to its appeal.

👍 Reviews of Taos Mercantile Co

Francisco L.

3/5

There's a lot of nice souvenir items and shirts to choose from related to Taos and New Mexico. Nice big store and you can walk around for a while. There are some discounts inside if you buy more than one particular item.

However, when we went to pay, I stood at the counter for a while and nobody came up. I eventually found an employee, but she didn't seem particularly welcoming. She wasn't outright disrespectful or rude, but I didn't feel valued as a customer. But no surprise after reading other reviews.

Fang H.

1/5

So we came here to get a pressed penny from their machine and shop. The woman greeting (if that's the word, she was very rude) was just horrible there. She refused to provide change so we could buy things from her machine (needs quarters) and tried to force my 10yo to buy something else for change to use on her own machine... Easy to ID with a funky (cool) braided haircut. Wish her welcome was half as cool as her hair. She was just mean.

Even worse, she is so entitled in her attitude that when another man bought something and he caught her opening the register so she 'had' to finally trade my son 4 quarters, she tried to tell me son 'be grateful for that man who just got you change'. After seeing this, I immediately pulled my daughter from shopping there as she was literally telling my son "be grateful for the man who saved you from my horrible customer service and entitlement policies". It was just all wrong and I was shocked she treated a kid who just wanted to buy something he collected from her with such disdain and avarice.

Needless to say, we got his penny (only place in town) and then went straight across the street to Taos Trader and purchased over $50 worth of items as we had a list (shot glasses, Fridge magnet, earrings, etc). I hope everyone gives the other shops business and stops coming here as they seem to want to just take their customers for granted and bully small kids into buying collateral things,.all while trying to teach them to be grateful they are being abused as consumers?

I mean, if you're gonna be a bad vendor, don't ask the boy to be grateful for your horrible commerce actions? That was just over the top entitled and mean

MattN

2/5

Brought my little brother and 94 grandmother to pick up a toy for her great grandson, I was helping her out to find something fun for him to play with until I was approached by this lady with a sick haircut saying that we needed to put all the toys away. Taken aback, I put them away like she asked an browsed another isle. My grandmas then told me to she couldn’t find a toy so I went back to grab one, and the lady came back and very rudely asked why I was back using the toys. She said I was disrespecting her and that if I wanted to try out the the toys so bad, I should buy them. I asked her why she didn’t want me to touch them and she said kids in the past have broken them and she could not sell them. My grandma then arrived at the toy isle and I helped her pick a toy, knowing the lady was looking at me. We selected a toy and checked out (with a kind lady that made up for all the rudeness the woman gave us.)

Kathy O.

1/5

Rude woman who was not helpful. Came back today to purchase something and have waited 70 minutes for them to open. Website said it would open at 10am but nothing at 11:10. Don't bother coming here...not worth the trouble.

Jenni G.

1/5

I went here earlier in the day and no one was at any register. I finally found the lady with porcupine hair and she was the rudest person I have encountered. Their website and store front both state they are open until 530. Went 5 min. Till 5
Open signs were on the door was locked while same lady stood at the counter.

Deborah W.

1/5

I truly wanted to purchase some things for my family but the lack of customer service made me want to run out the door. No one said a word to us…no Good Afternoon, no how are you today…what a huge disappointment.

Barbara K.

1/5

Very disappointed that it wasn’t opened today. Hours said 9:00. We left at eleven not opened. Heading back home. This one the place I wanted to go. Aunt Julia told me how nice it is. Oh well.

graig R.

2/5

Cool store. EXTREMELY RUDE WORKER! Will go back but, Hopefully woman w the crazy hair won't be there 😄