Shipt - Birmingham, Alabama

Josh D.

The worst company I have ever worked for hands down. Had near perfect stats on everything other than I was at 85% on on-time deliveries. Shipt has no idea what the traffic is like in SoCal or they expect us to have flying cars. t+They deactivated me for being around 5 minutes late on a handful of deliveries.

Ty

It’s so hard to get approved to work as a shopper for this company but they are so quick to drop you. The customer service sucks. You can never understand the representatives for shopper customer service on the phone. I really try to be understanding and patient but it’s always frustrating. They have no patience when you contact them on the shopper customer service chat either. They will barely be helping you & already trying to get you off the line. This is the quickest I have ever gotten a response on an appeal from them…but it took them months to answer another one of my appeals. (They never did). I understand that we’re technically independent contractors but these people do not care about you & don’t give you grace at all. On the back end, they suck! They really need to work on certain guidelines as of shoppers, problems with stores/orders, etc.

Jasmine G.

I have applied to be a Shipt shopper months ago however, just decided to actually use it for the first time on 04/01/25 and used it up until 04/03/25 and completed 24 orders during my 2/3 days of employment. Yes, there were some late deliveries and some dropped orders no more than five during this timeframe and I check my email this morning that says my account has been deactivated due to not meeting the reliability goal of 90%…I’ve only been a shopper for 2/3 days so, I didn’t expect to be permanently deactivated so soon. I assumed the goals were monthly but based on the deactivation, I’m guessing it’s daily. There’s no warning that says your account is at risk for deactivation or any way to redeem yourself. Within this timeframe I had a customer request me to be the preferred shopper, I made a bonus incentive and was receiving tips so, I thought I was doing pretty good for me to not be doing this for even a week. I tried to sign into the app but essentially if you received the email about your account being deactivated you’re probably not going to be able to sign into the app anymore then I tried to call to get more information or see if this can be rectified but the automated system literally says “your account has been permanently deactivated and the customer service team will not have more information than the email you receive and that the call will be disconnected shortly”. I actually enjoyed my little bit of time being a shopper so, I’m pleasantly surprised by receiving this news. I read something about 50 deliveries so, I could also understand this decision more if I was at least at 50 but I ended with only 24 so, I don’t feel like I was given a fair opportunity. However, I made over $300 within this timeframe and luckily, I put my direct deposit bank account and debit card on file prior to this happening so, I should receive my first paycheck by Monday per the representative I previously spoke with. Luckily, I screenshotted my earnings so, hopefully no issues with receiving my funds. I don’t want to stop anyone from getting their money but just be aware of this and stay on top of your metrics! Don’t take on too much for example, accepting multiple orders and not being able to fulfill them within the allotted delivery timeframe because there is currently no grace period for hours (for example, if the delivery time is between 1-2, if you deliver it by 2:01 you’re considered late and I’m sure that plays a role in this deactivation even though it was less than 5 - Shipt should be more considerate about life happening (store delays, traffic, location not correctly specified and etc).

Kayla W.

Do not work for this company and make sure you are screen shooting your pay because if they deactivate your shipt app you will no longer have access to your account nor will you get paid for the services you provide for them. You will not be able to speak to someone about your money that you still have on your account they will hang up on you, you will keep emailing after email to get ahold of someone, This company is Trash they deactivate your account for pettiness so if your late on your shops to many times they will deactivate you. This is not the best app, nor is it a good service to work for I worked for 3 days and still have never received my payment from them and it tells you in a email you can access your account but when you try to it will tell you disabled. So please if you do work for them make sure you screenshot your pay every night before bed. I would hate for others to go through the same thing as me.

Leila S.

In the last two weeks alone, I successfully completed over 50 orders. Many days, I worked 8-10 hour shifts and handled a high volume of orders—sometimes 15 or more in one day—to help ensure every customer received their order. I have always been willing to take on extra orders, especially during busy periods, because I care about Shipt’s customers and I want to help meet the demand when order volumes are high.

However, managing such a heavy workload in real-world conditions sometimes posed challenges that affected my delivery times. I would like to explain some of these challenges:
• Large orders with many items: I often shopped very large orders that naturally required more time to pick, check out, and load. Even though I always strive to shop quickly, an order with dozens of items or special requests can take longer than a small one.
• Congested stores and long checkout lines: I frequently shop during peak hours when stores are crowded. I have encountered situations like traffic jams in aisles, waiting for help from store staff, or lengthy checkout lines. These factors can introduce delays despite my best efforts to move quickly.
• Multiple back-to-back deliveries: On days when I accept many orders, I might be delivering to multiple customers in a short span. If an earlier order in the sequence takes longer than expected (for reasons above or if I had to cover an order that was delayed due to lack of other shoppers), it can create a domino effect on subsequent delivery times.

One specific example occurred on a recent high-demand day: I took on over 15 orders because there were not enough shoppers available and many orders were waiting to be claimed. I managed to complete all of them and ensure each customer got their groceries that day. Some of those orders were already delayed when I accepted them, which I understood as a call for help to get these deliveries done. I was happy to step up and take them, but doing so meant I was playing catch-up. As a result, a few deliveries ended up arriving later than their original ETA. I regret that those customers experienced delays, and I always strive to avoid such situations. I handled those orders because I didn’t want customers to be left without a shopper at all, which I believed was the better outcome than having their orders go unfulfilled.

I share this context to emphasize my dedication to helping customers and to highlight an area where Shipt’s policies might be adjusted to better accommodate peak demand. I respectfully suggest that Shipt consider implementing more flexible timing allowances or a brief grace period for shoppers who are managing unusually high order volumes or very large orders. This could be especially useful during rush hours or busy days when even the most efficient shoppers need a bit of leeway to complete all orders properly. By adjusting the timing expectations slightly for those handling heavy workloads, Shipt can ensure that shoppers are not discouraged from taking on needed orders, and customers will still receive their groceries without fear of cancellation due to strict timing cutoffs.

Kenya R.

If I could rate this company a negative I would. I worked for this company for less than three weeks. Out of the blue my account was deactivated and I was told that I violated their terms. Mind you, I only did two orders that day and each person gave me a tip and one requested I became their preferred shopper, so I definitely did not receive a complaint from either of them. I logged out for a total of five hours. Logged back in to see my account was deactivated permanently. I was told to appeal and wait for a decision. There was no investigation at all and I was still deactivated. I am still receiving notifications of tips and I am receiving requests to be their preferred shopper. Shipt is a horrible company to work for. I liked working here. Its a good thing this isn’t my main source of income but what if it was. They don’t care about their customers and they don’t care about the shoppers. They place ridiculous time frames on us and bent us if customers don’t respond or we are thing to recover help from support. They double orders yet charge customers individually but pay us one fee for two orders miles apart yet blame us if we are late. Target customers need to deactivate their accounts and Target needs to find another company to deliver to their customers. There is no way I am receiving tips continuously and requests yet violated their terms. Shipt is full of their name minus the “p”. I am considering starting my own private company therefore customers could have who they want without membership fees and post a flat fee for their preferred person to ship for them. I honestly feel that anyone who was violated and harassed by this company should gather as a group and see if we can file a class action suit against them

Jon P.

You people are criminal! You pay barely minimum wage and don’t reimburse for fuel. In the big scheme of things if you drive for Shipt, and you look at your cost. You will eventually see you are making less than $10 an hour in the end. People do not work for Shipt. You can honestly make more money flipping burgers at McDonald’s. This place has been sued by multiple states for a reason.

joe M.

Horrible company, I honestly don't know how they're in business still. I placed an order that was to be delivered no later then 1 pm. Every 2 hours up until target closed they bumped it I called both target and shipt who both lied promising my delivery would happen soon. Needless to say target just closed and the bumped my order for 2 days! I cancelled my membership and am waiting for my refund. If anyone wants to establish a class and sue shipt I'm happy to help arrange this.