Serena & Lily Summit - Summit, New Jersey

Address: 428 Springfield Ave, Summit, NJ 07901.
Phone: 9089137265.
Website: serenaandlily.com
Specialties: Furniture store, Home goods store.
Other points of interest: Curbside pickup, Delivery, In-store shopping, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Credit cards.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of Serena & Lily Summit

Serena & Lily Summit 428 Springfield Ave, Summit, NJ 07901

☎️9089137265

⏰ Open Hours of Serena & Lily Summit

Monday: 10 AM–6 PM
Tuesday: 10 AM–6 PM
Wednesday: 10 AM–6 PM
Thursday: 10 AM–6 PM
Friday: 10 AM–6 PM
Saturday: 10 AM–6 PM
Sunday: 12–5 PM

Serena & Lily Summit

Address: 428 Springfield Ave, Summit, NJ 07901.

Phone: 9089137265.

Website: serenaandlily.com.

Furniture store and Home goods store specialize in providing high-quality products for the home.

Specialties include:

Furniture
Home goods

Other points of interest include:

Curbside pickup
Delivery
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
Quick visit
Credit cards

Opinions

This company has 29 reviews on Google My Business.

Average opinion: 3.7/5.

👍 Reviews of Serena & Lily Summit

Serena & Lily Summit - Summit, New Jersey

Tara S.

1/5

Spent 5k on patio furniture and after 2 years it completely unraveled. It looks awful. I have called Serena and Lily . They don’t care. They offer 1 year warranty, only !! On top of offering an awful warranty - they don’t even suggest repair companies. I finally found someone who would repair and they told me how poorly it was made and sadly I would have been better off buying from HOME DEPOT. Note this repair company is located in west field nj and repairs high end furniture every day. So sad to hear I wasted soo much money on poorly constructed furniture and the company knows it as they don’t even stand behind their own products. Do not buy from Serena and Lily.

M M.

5/5

Love Serena and Lily and the staff at Summit! So glad I found this store. I’ve purchased a lot of things for our city and beach houses back in Australia and Kathleen has been my excellent go to person. Really appreciate her advice, steering me in the right direction with so many choices of furniture, fabrics, rugs, decor, wallpaper, room layouts, etc and all the decisions look great together. And thanks Bob and the rest of the team - you’ve always been so helpful with any help I've needed. Really happy with the quality of their products, highly recommend S&L!

Leslie M.

5/5

My husband and I highly recommend Serena & Lily Summit Design Shop. We have been working primarily with Kathleen Herring, a Design Advisor, and with the additional help of Bob Carroll who helps coordinates orders (and more) and the Store Manager Charissa. However, all the design advisors jump in and help each other with the client's satisfaction as their top priority They have helped us create and furnish our dream house in Florida. We came to them in September 2022 when we first initiated a build. Given the pandemic, it came with some challenges but they made it seamless and perfect. I trust their judgment implicitly. They go above and beyond to make the entire experience so pleasant and exciting! We are on round 2 as we continue to furnish additional rooms and add lighting, decor, rugs, pillows and accents. I'm so grateful to them all and highly suggest you visit the Shop soon! It's always a pleasure!

Eric S.

1/5

I don’t know how this company got my mailing address, since I never dealt with them. They sent an unsolicited catalog to my house.

Anastasia A.

1/5

If I could give a 0 star review, I would. I ordered a chandelier in October 2021. I was super excited to receive the item till I opened the box and found it broken (not a big deal since I can return or receive a replacement). I spoke to a representative to get an exchange (which took about 2 weeks of going back to back emails, Serena & Lily taking 3 days to answer me back each time). But then after 2 weeks of frustration of trying to get an exchange I just wanted my money back. The hassle to return something here is ridiculous. At first I spoke to customer service on the phone since emailing was taking so long. Of many red flags in this horrible customer service, I could barely hear the representative due to the loud background noises. Me screaming at my phone so the women can hear me, she agreed to send me an email confirming my return and how it would take 2-3 weeks for them to pick it up. Waiting after a month, I expected a phone call or a follow up email regarding to the return. Nothing. Then up till December 18, 2021 they called me regarding the damaged item pickup. As I called back and spoke to another women in a loud scene, turns out my return was never filed or documented prior in November when I spoke to them on phone and email. Now I have to wait possibly another month to get rid of this chandelier. For one chandelier, I have waited 3 months for something to happen with regarding getting my $1500 back. So in short, for a "high end retailer", customer service is AWFUL, not helpful and stress causing. Hope they figure it out to receive better reviews in the future.

Diana V.

1/5

Ordered samples and it’s been 2 weeks that they haven’t even shipped it, says processing. Got all orders from other companies already. For their prices - could have been more efficient! Guess their loss since I’m remaking a huge bathroom and kitchen and now will be going with someone else.

Phoebe D.

1/5

This has been the single handedly worst experience I have ever had with a retail or furniture store. I ordered several thousand dollars worth of chairs for a client A YEAR AGO. We had everything set up to be shipped to her FL house for move in weekend with lots of prior notice, we got to FL... no chairs. The delivery service claimed they called me to reschedule.. no call/voicemail. My client had to come back TWICE to FL for promised deliveries.. and once we assumed everything was there, we unpacked it to see that they sent us incorrect chairs.. and NIGHSTANDS instead of chairs?! I can go on. S+L also said they'd pick up the incorrect items... it took about 6 months to do and my client had to pay rental fees to a storage warehouse the whole time because of it. We are now a year later and I still have not received the whole order. Laure is probably the worst customer service person I have ever had to deal with. She would not get back to me, could not give me straight answers and is it clear she has no idea what she is doing. I went above her to corporate because at this point this company is stealing money for a year if they won't give us the product. Corporate posed as being helpful and pacifying the situation. Said they would reimburse the numerous flights my client had to go on on behalf of S+L as well as make sure we got our whole order. I last heard from them in JULY. They are now ignoring my emails, we never got the promised check and we still do not have a chair. Worst retail furniture store out there.. stay the hell away.

Dylan V. A.

5/5

A great blend of textures and textiles, though you pay for what you get! Clean and bright but still very cozy.