Rolling Rack Boutique - Phoenix, Arizona

Kindahl Freeman

Love this store so much! Not only are the clothes adorable and amazing but Laura the store manager is fantastic! She went above and beyond to be so helpful, happy and kind. My friend and I bought some adorable pieces and found out Laura is even a seamstress, when she told me the dress I purchased, had brand new elastic put in by herself. I’ll continue to keep coming back here. Very please!

Kristen Belt

LOVE this boutique! The dresses are gorgeous and the manager is so gracious! They actually had a special in which we could use a spinner for a deal. They even had snacks and beverages for us! My friend and I enjoyed our experience immensely! It's a new favorite place of ours, so we'll be coming back soon!

Mary Aranki

Great Clothes but Poor Management-

At Rolling Rack Boutique, the clothes are undeniably stylish and unique, and if you don't run into any issues, you'll likely have a pleasant experience. However, that's where the good ends.

The real test of a store is how it handles problems, and Rolling Rack Boutique fails miserably, especially due to its inept management team. When an issue arises—such as a defective item—their Regional Manager was incapable of handling the situation effectively. How do I know she's the regional manager...because every time I ask to speak to another manager or her boss she kept responding; "I am the Regional Manager". Instead of de-escalating or offering solutions, the regional manager's go-to response was, "I'm sorry, I can't help you. This is our policy". This is unacceptable for any business, let alone one that claims to be customer-oriented.

A store that doesn't know how to manage its customers or resolve issues, aside from calling security, should reconsider its existing management team and their suitability to the leadership role.

Furthermore, their policy on final sales is deeply flawed. Allowing a 15-year-old to sign off on a final sale contract, especially when using a parent's credit card, without ensuring the parent is aware, is irresponsible. In my case, my daughter was sold a defective item, which should have been pointed out by the sales clerk. I was in the fitting room at the time of purchase so this could have easily been accomplished. This policy needs to be revised to ensure that parents are fully informed before finalizing any purchase.

So, while Rolling Rack Boutique has great clothing, their management’s inability to handle issues and their flawed sales policies make it a store I cannot recommend.

Proceed with caution, and pray you don't have any problems, because they certainly won't help you solve them.

Matt Gordon

Walked in with my 3 year old who was asking “what’s this?” to a few things to us, his parents. It was dead and the worker decides to say “ I wish that kid would shut the F up”. Great work force they have. Highly recommend not going

Edit on 07/21: meant to put “my wife walked in around 7pm. The worker was talking to an older gentlemen with grey hair. I’won’t respond to the hateful and incorrect words towards my character until you check the video. Also, please check my reviews. To think I took time to lie about about what happened would be quite strange and not worth my time. However, having an employee verbally tell another person that a 3 year old should “shut the F up” is worth my time.

This has nothing to with a woman owned business or anything even remotely close. This is because an employee doesn’t know how to filter their thoughts.

Happy to chat via email or call to discuss.

Review stands.

Sharon

9/24
Terrible Experience ,first time I purchased in the store. $96.65 for a medium size travel bag.
learned to find out that I didn't need it. On the receipt It says I have 15 days to return it , 6-days later I go into the store and tell the Assistant manager. She says cannot do returns Or exchanges for Accessories. I wasn't told this and is NOT on my receipt.
Actually it says on the receipt , exchange policy We only offer store credit for returns within 15 days.
I expect at least to get refund in the store. They have terrible customer service for their product.
Just because I was upset and expressed how wrong this is She replied ... you need to leave Pointing her finger at me.
What kind of service is this?
I Definitely will not recommend anyone to go shop there.
I'll stick with my bigger names stores , you will be More satisfied because they stand behind and back up they're merchandise and I want a returning customer.
Extremely ? Very dissatisfied Customer,
Sharon
Phoenix, desert ridge location North Tatum

Alexis Dietsch

Edit :Laura lied said they did returns within 15 days NOT TRUE. They offer an exchange or GIFT CARD. I specifically pointed to their sign and mentioned it she said “ oh no we offer refunds”

Laura was the biggest help and styled me so well and heard all my concerns!! We will definitely be back. Check out the cute hat bar also!!

T R

We went in looking for some new clothes for my daughter. The sales ladies were very nice, called her by name and picked out things they thought she might like. We found 2 t-shirts (very over priced at $45 each) that were cute and edgy. My daughter loved them and decided to purchase them (against my better judgement) and she spent her own money. Tag says wash before wear, cold and tumble dry. We did just that, delicate in fact. One shirt comes out damaged. The glitter lettering is literally flaking off. Its 2 days old, never worn. I take it right back to the store for an exchange/store credit/refund...whatever just to fix the damaged shirt my 12 year old purchased for herself. Manager told me since they can't sell the product, they won't take it back. I asked her why they don't stand behind their products, 'we don't make them, we just sell them'. We will no longer patronize this store. I won't shop at stores (mega or small business) that are more then happy to take your money but don't make any effort to resolve an issue with something THEY sell. That was our first and last time shopping there.

Zakiya Murdock

Stopped in after visiting their Sedona location. Laura was amazing and I found the cutest outfit. I plan to continue to shop here after such a great experience at both locations.