RH Birmingham | The Gallery at The Summit - Birmingham, Alabama

Jennifer V. A.

I am very pleased with my shopping experience at RH at The Summit. The store is beautiful as it displays various rooms that were nicely decorated. Brooke, who is one of their in store designers, was pleasant and helpful. She approached me right when I got into the store to offer assistance. She showed me and told me all about the options for changing the fabric and leather. She provided a suggestion that I would never have thought of myself, and I love the ideas. She provided me with sample fabrics to take home. All of the various options are nicely displayed in the store and large tables to work out design ideas. I was throughly impressed with the assistance and all the options that RH has to offer. I will be purchasing the bed she c helped me design, and I plan to review their website for complimentary prices. I would definitely recommend it.

Colin T.

Awesome furniture and lighting. It’s a little pricey but great quality. The only downside to this location is that it is quite small with not much to see on display. There weren’t many employees available to offer assistance or answer questions. I highly recommend visiting the multi level Nashville location if you want a better experience.

Marion C.

HORRIBLE EXPERIENCE. THE LEATHER IS SECOND CLASS AND THEY DO NOT STAND BEHIND THEIR PRODUCT.
I HAVE BEEN GIVEN THE RUN AROUND FOR 6 MONTHS FOR BASIC SEAT CUSHIONS.
RESTORATION HARDWARE IS NOT THE BRAND THEY USED TO BE.

matthew D.

I had a great experience with the sales staff. Madeline L. assisted us in the store and was a great help. She demonstrated product knowledge and skill with decor choices while also being patient and kind with us as we are very slow to make decisions (which can be trying for sales staff). They were very nice and down to earth.
All in all a great experience and I would highly recommend.

SantanaTyree

SAVE YOURSELF THE TIME AND DO NOT GO HERE. See below:

The customer service was absolutely awful. If you are looking for a warm, inviting environment, RH at the Summit isn’t the place whatsoever. You will be completely disappointed if you receive the treatment we did. You will especially be disappointed and appalled if you had just left Bassett Furniture in Hoover where they took the time to do the following: cultivate a relationship, show you around their showroom, listen to what your needs are, and sit down to customize furniture based on your specifications. For lack of words, the feeling that my husband and I received at RH: “We are RH, our products speak for themselves, so we are not going to do our job at all. We are not going to try to educate them on our selections/options. I am not leaving my computer to assess their needs. If they want something, they’ll ask me then buy it.” The ONLY information we were given was about looking online and a RH book when we got ready to leave because I couldn’t take it any longer. Not once did the lady offer to look at fabrics with us, to go over color selections, discuss what their process was, etc. (We were wanting custom furniture for a spec home and this was stated.) When I asked a question, the response was very much short and NON-informative, I was told to look online which defeats the entire purpose of going in store. The lack of willingness to assist us has left a LASTING impression. Because of that, we are HAPPY to spend MORE elsewhere because of superb customer service. There are numerous competitors; a product can easily be mimicked, customer service can’t.

Susan H.

If you could assign less than one star I certainly would. I just spent over 20 minutes in Restoration Hardware at the Summit waiting for someone to wait on me (or even speak to me) and obviously they do not need my business because they did not even acknowledge me although they looked over at me several times. There were three sales associates and at the very beginning they were each with someone but then one became available when her customer left and she immediately disappeared to the back of the store. Again keep in mind they all saw me and said nothing and when the sales rep finally came back out from wherever she went, another person walked into the store and she asked if she could help them. Wow! I wanted to purchase a king bedroom suite I saw in their catalog which would have been well over a $10k purchase but I guess they do not need my business. I’m taking it somewhere that someone will actually acknowledge you walked into their store.

Rima L.

We are RH Trade client and our experience with them has always been A+. This week, it was taken to an even higher level. Our RH trade representative (Marty) is not only responsive, answering every question and concern almost immediately, but goes above and beyond to receify and satisfy a problem as well. There are not enough accolades!!

Peyton P.

We have spent over $15,000 in furniture from RH, live 2.5 hours away and pay over $350 for shipping each time we order or buy something. They were unwilling to replace a defective rug (they deemed it defective) and discount another rug we were willing to buy. Do yourself a favor and go elsewhere.