Records Hardware - Raton, New Mexico

Address: 1124 S 2nd St, Raton, NM 87740, United States.
Phone: 5754458211.
Website: acehardware.com
Specialties: Hardware store, Home improvement store, Paint store, Tool store.
Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Repair services, Service guarantee, Quick visit, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 232 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Records Hardware

Records Hardware 1124 S 2nd St, Raton, NM 87740, United States

⏰ Open Hours of Records Hardware

  • Monday: 7:30 AM–6:30 PM
  • Tuesday: 7:30 AM–6:30 PM
  • Wednesday: 7:30 AM–6:30 PM
  • Thursday: 7:30 AM–6:30 PM
  • Friday: 7:30 AM–6:30 PM
  • Saturday: 7:30 AM–6:30 PM
  • Sunday: Closed

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Records Hardware: A Comprehensive Overview

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Records Hardware, located at 1124 S 2nd St, Raton, NM 87740, United States, stands as a cornerstone of the Raton community and a respected provider of home improvement and hardware solutions. With a dedicated phone line at 5754458211 and a user-friendly website at acehardware.com, the store offers a comprehensive range of products and services catering to both seasoned professionals and DIY enthusiasts. The store’s specialization encompasses a diverse array of offerings, including a robust selection of hardware, a dedicated home improvement section, a vibrant paint department, and a well-stocked tool store. Records Hardware prides itself on providing a welcoming and knowledgeable environment for all its customers.

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Location and Accessibility

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Situated in the heart of Raton, New Mexico, Records Hardware benefits from a central location, easily accessible to residents and visitors alike. The address, 1124 S 2nd St, ensures convenient access for those navigating the city. The store’s commitment to accessibility is demonstrated by its wheelchair-accessible car park and wheelchair-accessible entrance, reflecting a dedication to inclusivity. Customers appreciate the convenience of kerbside pickup and in-store pick-up options, streamlining the shopping experience. Navigating the store itself is facilitated by clear signage and a helpful staff.

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Services and Amenities

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Records Hardware goes beyond simply offering a wide selection of products. It provides a suite of valuable services designed to enhance the customer experience. Assembly service is available for customers who require assistance with assembling purchased items. Furthermore, the store offers comprehensive repair services, indicating a commitment to problem-solving and customer satisfaction. A robust service guarantee underscores the store’s confidence in the quality of its products and services. The store also supports various payment methods, including cheques, credit cards, debit cards, and NFC mobile payments, providing flexibility and convenience for shoppers. The quick visit options are also appreciated by many customers.

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Customer Feedback and Reputation

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The store maintains a strong reputation within the Raton community, as evidenced by its impressive 232 reviews on Google My Business. The average opinion is a commendable 4/5, highlighting overwhelmingly positive customer experiences. Customers consistently praise the knowledgeable and friendly staff, describing them as ‘amazing’ and ‘wonderful’. Feedback suggests a strong emphasis on customer service, with many visitors noting the exceptional quality of assistance provided by the manager and sales associates. The store’s ability to consistently meet and exceed customer expectations is a key factor in its positive reputation.

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Product Range and Specializations

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Records Hardware’s product range is extensive, covering a wide spectrum of needs associated with home improvement, DIY projects, and general hardware requirements. The paint department offers a diverse selection of paints, stains, and related accessories, catering to various projects and preferences. The tool store boasts a comprehensive inventory of power tools, hand tools, and tool accessories, suitable for both professional and amateur users. Beyond these core categories, the store provides a vast array of hardware, including fasteners, plumbing supplies, electrical components, and more. The store’s commitment to offering a complete solution for all hardware and home improvement needs is a significant draw for customers.

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Additional Points of Interest

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Records Hardware is dedicated to providing a seamless and convenient shopping experience. In-store shopping is encouraged, allowing customers to browse the extensive selection at their own pace. The store also offers an on-site services, which is a valuable addition for customers needing assistance. The store's commitment to customer satisfaction extends to its willingness to accommodate various needs and preferences. It is a place where customers can feel confident in finding the products and services they require.

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"summary": "Records Hardware in Raton, NM, is a highly-rated Ace Hardware store offering a wide range of hardware, home improvement, paint, and tool products, along with valuable services and a commitment to customer satisfaction, boasting a 4/5 average customer rating.",
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👍 Reviews of Records Hardware

Records Hardware - Raton, New Mexico
Jane A.
5/5

I've been across the US and have been to sooo many Ace Hardware stores and NEVER have I been to an ACE that has had such wonderful staff. The manager and the sales associates are amazing! Best Ace I've been too yet!

Records Hardware - Raton, New Mexico
Lorraine V.
1/5

I have tried since March to get supplies for a cemetery project. My first encounter was met with resistance and the clerk finally called her boss who did the price quote. When I went to pick up the supplies I was told that they had no idea what I needed because the price quote did not have the item numbers. Today I went with the item numbers, purchase order and price quote. The clerk told me in a very rude tone that I needed to go get my own items. In five minutes ACE lost $98 because off two prior rude encounters and the third and worst rude encounter today.

Records Hardware - Raton, New Mexico
Erin T.
5/5

We've been shopping at Records for the past 7 years and can't say enough good about them. Their employee retention is excellent, so it must be a great place to work. My latest experience with Chris in their paint department.....this guy is AMAZING. I had purchased two cans of paint. The color on one was way off (not their fault) but he corrected it close enough so that I can use it as primer for the correct color he made. I didn't have to waste any paint, nor buy more primer. To say I'm happy is an understatement!

Records Hardware - Raton, New Mexico
Ryan I.
1/5

I do work all over Raton for the past 10 years and I avoid this place as much as possible! Terrible service and management. If you need something done and done in a responsible timely manner do not come here all you will find is disappointment and disrespect.

Records Hardware - Raton, New Mexico
Nicole G.
5/5

The customer service by far was the best I have had in years. Every one was so polite and helpful. My husband and I had an issue with how we were going to level our foundation and they were able to give us a great option and we were able to rent a generator and a hammer drill. We also found other things we needed for our build because of the great information they gave us. Everyone here is amazing. We will definitely be back. We are in Aguilar Co but the service is totally worth the drive.

Records Hardware - Raton, New Mexico
Jo M.
1/5

Rude service and severely over priced. No competition in a small town

Records Hardware - Raton, New Mexico
michelle V.
5/5

Awesome, nice and helpful staff. Very clean. A
They are always taking every precaution to help with the social distancing and mask coverings during this time. I love how there is always someone to help you find what you need. Store pick up makes it easy when you have babies or kid whom can't or won't wear their mask properly. Decent prices also. My husband and I bought a nice stainless steel propane grill for super cheap.

Records Hardware - Raton, New Mexico
KC E.
1/5

Consistently pleasant cashiers. Consistently unpleasant and unhelpful sales-floor staff.
Me: Do you have this common mirror hanging part?
Staff: I don't see it.
Me: Can you get one?
Staff:No.
Me: Would you like to order one?
Staff:No.

I've never encountered such surly staff at an Ace franchise.

Head down the road to Tractor Supply or Alpine Lumber instead.

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