Quality Tool Repair - Calera, Alabama

Introduction to Quality Tool Repair

Quality Tool Repair is a specialized service provider dedicated to assisting customers with their essential equipment repairs. Based in the heart of Calera, Alabama, this establishment focuses primarily on lawn mower repair service, catering to the needs of residents and businesses in the surrounding areas. For those seeking efficient and reliable solutions for their gardening and landscaping tools, this location offers a convenient point of contact.

Core Business and Services

At the core of Quality Tool Repair's operations lies its expertise in providing professional lawn mower repair. This includes diagnosing issues, performing maintenance, and executing necessary repairs to get these vital machines back in operation. While lawn mowers are the primary focus, the company's name suggests a broader scope, potentially encompassing the repair of other gardening tools and equipment. Their service-oriented approach aims to address common problems faced by users, ensuring tools are safe and functional. The emphasis is on restoring equipment to its optimal performance, minimizing downtime for users who rely on these tools.

Location and Accessibility

Quality Tool Repair is situated at 6180 US-31, Calera, AL 35040. Its location along US-31 makes it accessible to a significant portion of the Calera community and nearby areas. The business provides on-site parking for customers, ensuring convenience for those visiting the shop. Furthermore, it offers a wheelchair-accessible car park, demonstrating a commitment to serving customers with diverse mobility needs and ensuring physical access to their services. This focus on accessibility is a positive aspect for potential clients.

For direct contact, customers can reach Quality Tool Repair by phone at 2056683131. While the company does not list an active website in the provided information, the phone line serves as the primary direct line for inquiries, repairs, and scheduling appointments. This direct communication channel is central to their customer interaction model.

Customer Feedback and Reputation

Insights into the customer experience at Quality Tool Repair can be gleaned from online reviews. The company maintains a presence on Google My Business, where it currently holds 46 reviews. The average rating across these reviews is 2.7 out of 5 stars. This average score suggests that while the service may meet the basic needs of some customers, there is likely room for improvement in aspects such as service speed, expertise level, part availability, or overall customer satisfaction. Individual reviews may provide more specific feedback regarding positive or negative experiences, offering a nuanced view beyond the average score.

Considerations for Potential Clients

When seeking lawn mower repair services or other tool maintenance in the Calera area, Quality Tool Repair presents itself as a local option. Its specific address, phone number, and details regarding accessibility and parking are crucial pieces of information for anyone planning to visit or contact them. The fact that they specialize in lawn mower repairs is a key point to consider if this is the specific service required.

However, the average customer rating of 2.7/5 warrants consideration. Before choosing a service provider, potential clients are advised to view the individual reviews on platforms like Google My Business to understand the common themes and experiences reported by other customers. This can provide valuable context about the quality of work, punctuality of service, and overall customer care associated with the business. The level of expertise and the range of parts available might be factors influencing customer satisfaction.

Practical Information for Consumers

For residents of Calera and surrounding areas in Alabama, Quality Tool Repair appears to offer a straightforward solution for common equipment issues, particularly with lawn mowers. Here is a summary of the key details:

• Service Focus: Primarily specialized in lawn mower repair.
• Business Hours: Specific hours are not provided, so customers should ideally call during operating times.
• Physical Location: 6180 US-31, Calera, AL 35040.
• Contact: Reachable by phone at 2056683131.
• Accessibility: Features a wheelchair-accessible car park and on-site parking.
• Online Presence: No website listed, primary online interaction via Google My Business reviews.
• Customer Feedback: 46 reviews averaging 2.7/5 on Google My Business.

Individuals seeking their services should prepare for potentially contacting the business directly to inquire about repair options, associated costs, and scheduling. The lower customer rating indicates that while the service exists and is accessible, consumers should manage expectations based on previous customer experiences and potentially seek quotes or testimonials before committing to a repair.

Conclusion

In conclusion, Quality Tool Repair in Calera, Alabama, offers a focused service for lawn mower repair and potentially other tools, operating from a physically accessible location with dedicated parking. While it serves as a local resource for equipment maintenance needs, the average customer rating suggests a need for potential improvement in service delivery and customer satisfaction. For anyone in the Calera area needing reliable lawn mower service, contacting Quality Tool Repair directly via phone is recommended, bearing in mind the available customer feedback. They remain a viable option, but awareness of the customer reviews is crucial for setting realistic expectations.

👍 Reviews of Quality Tool Repair

Joe J.

1/5

MINUS———⭐️⭐️⭐️⭐️⭐️

New to the area and my weed eater wasn’t cranking. I turned it in 6 weeks ago. Called several times and was givin a different answer each time. “It’s on back order” “it’s out for delivery” “it’s still on back order”. Kinda funny how one day it’s gonna be “delivered” call a week later and got told “ it’s on back order “. As a new resident. This place blows. NEVER going back. And I was inside to pick up my disassembled(they didn’t even put it back together) weedeater a lady came in behind me that had been waiting 6 Months. And she was over it too. I should’ve looked at the reviews on this junk place first. Lesson learned.

Mark H.

1/5

I took my generator to them to get it fixed they kept it for weeks and then told me that the circuit board was bad and it would cost almost as much as I paid for it to have it fixed. So I said no don't fix it they asked me three times if we could keep it or did I want to take it I said I'll take it The other day a friend of mine stopped by ate lunch with me at my house and fiddled around with my generator and got it running in 45 minutes with no parts these people are a joke do not use them do not trust them they are not trustworthy they are rip offs.

David H.

4/5

I’ve worked with Quality Tool Repair on a few occasions and I have had an overall positive experience although I have had some bad experiences. My first experience was when I dropped off my Ryobi 40 V 21” push mower. It took a few weeks/maybe a month before I received a call saying it was repaired under warranty. I drove from West Tuscaloosa county to pick it up only to get home and find that it didn’t work. The same issue still existed. I then asked Ryobi to provide a shipping label to send it back and I had to find a box large enough to fit it. Well then it sits at QTR waiting for a part for over a month before I called Ryobi explaining the situation and asked if they could send the part. Ryobi replaced my mower so the replacement was shipped to QTR and then I had to call Ryobi to get a label for them to ship it to me. I think QTR has nice front desk employees like Renee and maybe the fault is with Ryobi on the waits. Before I called QTR to schedule the warranty repair, I called a company listed for Ryobi repairs and they told me not to bother coming by because it’ll be a long wait. Overall I appreciate QTR for being kind and not charging me anything for warranty repair. I did have to pay to have batteries shipped back to me though. I’ll continue to use QTR for my Ryobi repairs.

TJ H. (.

5/5

They still have my tool they told me that was 4 weeks out on repairing it bill of warranty work hopefully it gets fixed.... update didn't get fixed they straight up replaced it lol I'm satisfied

Michael W.

1/5

Have never had this bad of an experiance in getting something repaired. Took a lawnmower in for warranty repair. Was told would take about 3 weeks as they'd have to order parts. Called back a month later when they hadn't called me yet. They said they were waiting on the parts. Called back every two weeks for next two months. Told same thing. Finally three and a half months had passed. Got same story from them. So i decided to call the factory. Turned out they had lied the whole time. Had not even checked out the lawn mower, much less order and were waiting on parts. Pretty much fraudulent warrant repair work. The factory was then nice enough; since I'd been lied to, and in process spent over $400 in paying someone to cut my lawn; to send me a brand new mower. Problem was solved four months later. But only because factory stepped in to make it right. NEVER take something here for repair if you ever want to get it back.

Eric P.

1/5

I called them everyday for four weeks, voicemail can't leave a message. I bought an app that calls until someone answers ran it all day for a week, nothing. I will contact Ryobi and demand new because thus place does not want business of repairing warranty equipment for oem's.

Abdul E.

1/5

I called with a broken tool. Since it was a large air compressor they said they would pick it up since I have no way to move it. I called them about 4 times to schedule a pick up. They never called me back when they said they would. And only called back once. When we finally got a pick up time nobody showed up both times. I ended up returning it to home depot and buying a new one. The manufacturer told me to call them to get my compressor warrantied.

TroyandJen G.

1/5

Quality Tool Repair is the listed Ryobi repair center for my area, so I took a Fogger to be repaired. It leaked when we tried to use it. They said it would take about a week to repair it. For 3 months I continued to call and check the status and for 3 months they gave me no information but promised to call me right back with an update…and never did. After 3 months they finally called me and told me it was ready for pickup. So I picked it up only to get home and find …IT LEAKED WHEN I TRIED TO USE IT…THEY DID NOT REPAIR IT. I will obviously never use them again and suggest you don’t waste your time with them.