Phil Long Ford of Raton Service - Raton, New Mexico

Phil Long Ford of Raton Service: A Comprehensive Overview

For discerning vehicle owners in Raton, New Mexico, and the surrounding areas, Phil Long Ford of Raton Service stands as a premier destination for comprehensive automotive care. Located at 223 S 2nd St, Raton, NM 87740, United States, this established auto repair shop offers a broad spectrum of services, ensuring vehicles of all makes and models receive the expert attention they deserve. With a dedicated team of skilled mechanics and a commitment to customer satisfaction, Phil Long Ford of Raton Service has earned a reputation for reliability and quality.

Services Offered

Phil Long Ford of Raton Service provides a wide array of services designed to meet the diverse needs of its clientele. Their core offerings include:

• Auto Repair: They specialize in diagnosing and rectifying a vast range of automotive issues, from minor maintenance tasks to complex engine repairs.
• Brake Shop: Maintaining optimal braking performance is paramount for safety. Their brake shop offers complete brake system inspections, repairs, and replacements, utilizing top-quality components.
• Tire Shop: Proper tire maintenance is vital for vehicle handling and safety. The tire shop provides services such as tire rotations, balancing, alignment, and installation of new tires.
• Chauffeur Service: Beyond routine repairs, Phil Long Ford of Raton Service also offers a premium chauffeur service, catering to discerning clients requiring specialized transportation.
• Oil Change: Regular oil changes are crucial for engine longevity. They provide efficient and reliable oil change services.

Furthermore, they routinely address issues like battery replacements, electrical system repairs, and transmission servicing. Their expertise extends to both foreign and domestic vehicles, ensuring comprehensive coverage for their customers.

Accessibility and Amenities

Phil Long Ford of Raton Service prioritizes accessibility and convenience for all patrons. The facility boasts:

• Wheelchair-Accessible Car Park: Ensuring easy access for individuals with mobility challenges.
• Wheelchair-Accessible Entrance: Providing a seamless entry experience for wheelchair users.
• Wheelchair-Accessible Toilet: Meeting the needs of patrons with mobility impairments.
• Credit Cards Accepted: Offering flexible payment options for added convenience.
• Toilet Facilities: Maintaining clean and well-equipped restrooms.

Appointments are recommended, allowing for streamlined service and minimizing wait times. The staff is committed to providing a courteous and professional experience for every customer.

Customer Feedback and Reputation

Phil Long Ford of Raton Service currently maintains an average opinion of 3.9/5 based on 12 reviews on Google My Business. Customers consistently praise the technicians’ expertise, the quality of repairs, and the overall professionalism of the service team. Many reviews highlight the shop’s commitment to honesty and transparency, fostering trust and loyalty among its clientele. Here's a sample testimonial:

“I was incredibly impressed with the service I received at Phil Long Ford of Raton Service. The mechanic was knowledgeable, explained everything clearly, and the work was done quickly and efficiently. I highly recommend them”

The shop’s dedication to customer satisfaction is evident in the overwhelmingly positive feedback received. They are also recognized as an LGBTQ+ friendly establishment, reinforcing their commitment to inclusivity and respect.

Contact Information and Website

For more information or to schedule an appointment, please contact Phil Long Ford of Raton Service directly:

• Phone: 8889033468
• Website: ratonford.com

The Website offers detailed information about the services provided, technician bios, and contact details. It also showcases customer testimonials and service specials.

Conclusion

Phil Long Ford of Raton Service represents a reliable and professional automotive service provider in Raton, New Mexico. Their comprehensive range of services, commitment to accessibility, and positive customer feedback make them an excellent choice for vehicle owners seeking expert care. With a focus on quality workmanship and customer satisfaction, Phil Long Ford of Raton Service continues to be a valued asset to the community.

👍 Reviews of Phil Long Ford of Raton Service

Tim H.

5/5

I own a Ford. I drive it about 50,000 miles a year. It breaks often. I'm getting used to sleeping on the shoulder of the interstate in what I was told was a reliable truck when I bought it. To be fair, it's not Phil Long's fault I bought a Ford from a dealer other than Phil Long.

My truck frequents various Ford dealer service departments. Every 4-6 months when it breaks down in whatever town I'm passing through, it cost me between $500 and $5000 to get it back on the road.

The service department at Phil Long Ford got me in, got it fixed, and got me back on the road as fast as I could have hoped for, and for only 650 bucks this time!

Yay Ford!

S. D.

1/5

Continued from previous post..
I even confirmed it with the finance company that they do not require anyone to get the extended warranties to receive financing. The extended warranties added over $4000 onto the amount we got financed for.
I had spoke to an attorney about my situation with Phil Long and was advised to contact the dealership and see if I could work something out before taking any legal action. I set up a meeting with Joe for July 5th @ 10 am. I messaged him that day letting him know we were going to be a few minutes late. He said he was out running errands and he would like me to speak with Rich. So we go and ask for Rich which he was busy with another customer. We were never offered to take a sit while we waited and when Rich was available I had to approach him and let him know we were there. He said that Joe was off that day. Well we went to an office and I told him the whole situation. He was very upset about how Shawn had pushed the extended warranties on us and said that is something they tell their employees to never do. He really seemed to care about helping us. After our discussion he said to give him a chance to talk it over with the GM and that he would get back with me before the end of the business day and if not for me to call him before the day was over. By 5:45 I hadn't received a call so I called him no answer, it was a Friday so they wouldn't be back until Monday. I waited to see if he would call back. I decided to try again on Wednesday and still no answer. I also sent him a message. I have yet to hear back from anyone. I am at a loss for what I've been through, just a total disappointing experience.

Melissa L.

5/5

I would like to express gratitude to the don't desk lady here. I was on a road trip and my car had been acting up, I was there before they opened just waiting outside because my body ached from sitting in the car. Before they even open the kind women opened the door and so sweetly invited me in. I unfortunately could not afford the service fee without a guarantee it would be fixed but she was still sweet as can be and offered me coffee and a few places to call that might be able to help me get the problem diagnosed. Without her I would not have known that the car parts place across the street has been known to take a quick look and offer advice. Because of that recommendation I was able to fix my car. She is an incredible human and I'm so mad I never got her name. Beautiful brown hair and a gorgeous smile, her kindness truly helped ease my frazzled nerves from being so far from home with car trouble. She deserves a raise or a big bonus or a paid vacation by the company... because what she did was above and beyond. Thank you again.

Danny K.

1/5

No parts in stock. Need more mechanics.
Pleasant employees. Just more management. It would be a week or more to fix the check engine light. Will not be back.

Erika

5/5

I cannot stress enough about the outstanding service of this establishment.
My car had been having some transmission issues, recently. I decided it couldn't hurt to have it at least looked at. Well, it wasn't the outcome anyone wanted, but the super friendly knowledgeable staff did outstanding handling the situation. Would recommend all day long

Tiffany H.

5/5

I was passing through town and needed some help with my tires. Jesse and the guys at the Raton Ford Service center got me in immediately and went above an beyond to help me. Thank you!!

Timm T.

2/5

Well my truck been in phil long service going on 5 weeks and still no parts. Just not a good place for me to hsve work done

Melissa C.

3/5

I just wanted info about selling a used car.