Penn Tool Co - Best Industrial Power Tool Sales Online - Maplewood, New Jersey

P C.

Very bad practices and customer service. Bought an item ($1000) and send an email immediately to cancel and it was ignored. Called first thing next business day to cancel. Purchase was not shipped or processed and they charged a 6% fee for cancelling. Completely ridiculous and to me this is theft…. Will never buy from this site again

Owner says I’m lying ! Wow. Here is the email as a proof:
In reference to our 12/09/24 telephone conversation regarding your Penn Tool Co online order # 439541 for item # 3800-5810 (Vertex 7-1/2” Swing Semi-Universal Dividing Head Set), please e-mail your cancellation request. Please also be aware that a 6% cancellation fee is applicable to refund requests. Thank you.

Joe

Doanto S.

I received a defective chest, missing rivets and coming apart. Contacted Customer Service and asked me to send pictures, so I did. There policy is that you can’t return products without there authorization. After phone calls, messages and emails, it’s been 3 months and they have not provided authorization for me to return the defective product. I can’t have confidence in this company if this is how they treat their customers. I guess I’m stuck with a $ 300 + chest that is no good! Just trying you make you aware! Very Disappointed!

Daniel N.

I ordered some equipment and Darrell was super helpful with the transaction. He helped make adjustments and was very quick in his responses. Looking forward to using this team again in the future

michael M.

Bought a 12 inch analog dial caliper last week. They did not list where it was manufactured and it has stamped on it "made in China". I understand that is very common now a days but I wish they would have listed that, I would not have bought it.

Dennis R.

It took a while and a few calls to customer service to get most of what I ordered, overall pleased with the items.

Donald J.

Ordered book from company for listed price and then got emailed from company that the price was not updated and they would have to have more money.

Nathan E.

I needed a single $8 item, but they have a minimum purchase of $25 before shipping. Makes this a useless place to shop.

M S.

Never, EVER ordering from this place again. I ordered here b/c the price was better. Nine full days after ordering and getting a confirmation email, I got an email asking me to reconfirm all of my information. I called and talked to someone b/c I thought that was strange, especially so many days after the fact. He said my email address was red-flagged as possible spam. Excuse me? I place and order and give YOU money, and nine days later MY email might be spam? They told me they were extremely sorry and that I could expect my package to arrive in the middle of the next week. At the END of the next week, I did another follow up call, and sure enough...the item hadn't even shipped and they gave me a tracking number that wasn't even printed out until 8 hours later. And printing a label isn't the same thing as shipping an item now, is it? Hopefully I get it soon. Then...I'm done. Don't shop here...not worth one single penny you might save. ADD: I had never heard of this company before, and thought I would give them a try. We purchase quite a number of woodworking tools in our company and we have a new woodworkers shop being built. The owner's reply was that my purchase price was low and with a coupon. The bottom line, I guess then, is that first my purchase was not significant, so that excuses bad service.