Leica Camera Inc - Teaneck, New Jersey

Matthew D.

I sent my trusted and treasured Geovid 10x42 HD-B binoculars in due to an accident in the field that left one of my ocular lenses with gouges/scratches in it. I completed the required form, packaged them in their original box and sent them via UPS heavily insured. In 3 weeks they are back in my possession repaired perfectly and obviously meticulously cleaned (they were pretty clean when I sent them, but I can tell you for certain that these were fully detailed by a technician at Leica USA). I cant thank you enough Leica USA - you have a lifetime customer in me aside from the fact that you provide the best product available for what I do. 3 weeks is phenomenal turn around time - there aren't many manufacturers who care this much for their customers. Thanks again!

Steven X.

I blame myself not believing the google review when sending my lens. My lens was in their facility for repair for one year now. Today is Dec 5, 2016. Still no sound of it. I even called the VP to ask for help. He pushed the repair, but now it stuck at payment. After one year, my Credit card went expired, and I sent them a new CC information. Now I am stuck here. No one, is replying me. T_T. I want to cry, but to whom do I cry to? Where is justice in this company?
Help me. Is anyone who can help me? I want to sell all my Leica gears. This is not a nightmare,. This is reality, the worst reality I have been to. My $3000 lens is at somewhere I can not reach. And I don't know when I will have it back. Can I call the police?

Lorne M.

I just wanted to say that I had a complicated repair situation and a timeline created by an upcoming trip. I sent 2 camera bodies and 2 lenses into Leica Repair New Jersey a number of months in advance of the trip and have now received my gear back in perfect condition, and most importantly in time. Leica honoured my warranties, and the gear is functioning as new.

Mike L.

Probably the worst service I've ever had. As much as I love leica, I'm strongly considering why I should continue using this brand.

Shipped my lens in and called 3 and half weeks later to see if they had received it. When I gave them my serial number they asked me half dozen times if "I'm sure I have the right serial number?" YES! I'm sure.

Come to find out they had lost the box in their own warehouse for the past 2 weeks. She apologizes and says that the whole factory is behind due to training of new people. Whatever that means, I'm just glad my lens hasn't disappeared.

Over the course of the next 4 weeks they originally told me the focus was off and that they could fix it and return in 5 weeks(8 weeks total). Because I said I needed it to shoot a wedding in June.

So I call on Monday 3 weeks later and the receptionist tells me they have completed working on my lens and should have it shipped to me by Friday.

I'm thinking,5 days to repackag and ship huh? I guess as long as it's finished I'll be patient. But the next day(yesterday) I receive an email stating that my lens has no issues and needed no adjustment?

So I call to talk to someone. I have to figure out why my lens with "no issues" is still in the shop after 3 weeks if it was working fine.

So the parts lady(in a very not my fault tone of voice) with out ever taking my name or the serial number or any info tells me, "the invoice says there's nothing wrong." She even puts me on hold and goes to find her copy to read me what the note says.

So I ask her "why if the lens has no issues, hasn't it been sent to me yet?"

Her response "well that would have to do with our shipping department. Would you like for us to send it back to you?"

I'm thinking "no, because I bought a 1200 dollar lens that I like knowing is in the shop rather than having in my camera bag."

"YES! OF COURSE I WANT YOU TO SEND IT."

Her "well if that's what you want then OK. I'll ship it out tomorrow."

What the heck is going on. I was under the impression that you have so much going on that you barely have time to ship out a lens to now you're telling me info about my lens without every taking my serial number or details and you can ship it tomorrow if it pleases me? What the heck is happening?

You have to do better than this. This is leica correct? This is the greatest camera system correct? Why don't you have pride in what you do? I would expect this service at a ghetto McDonald's but leica usa

Alex F.

This is one of the worst businesses I've ever interacted with. DO NOT SEND THEM YOUR PRODUCT FOR REPAIR. They will tell you that you will receive your repaired product in 8-10 weeks. This is false. You will not. I had to call essentially every other day for weeks to get my lens (simple cleaning and adjustment, which costs $450!) returned to me. All told, took 5-6 months, and they didn't even fix the lens. Aperture ring was returned broken. They even forgot to return a filter that I had attached to the lens.

Before sending in my lens, I had sent my camera in for adjustment (700 USD) and had a similar experience. That time, I had to contact the CEO of Leica in order to get my camera back repaired.

There are other Leica repair shops (DAG, yYE) that can do similar work for MUCH MUCH less in much less time. Go to them if you need your product repaired.

Joseph R.

Today I received my leica geovids back from repair after they had them 4 months. Not happy, and they only communicate via email, no phone. While Leica is the best optics, Go with Swarovski.

James D.

I purchased a Leica D-LUX 4 point-and-shoot digital camera to carry with me when my large, digital SLR is feeling too cumbersome. Now, after using it for several months, I carry only the Leica. The quality is everything you would expect from a German company: exact engineering, practical functionality, no fluff around the edges, amazing optics and more all combine to produce crisp, clear, colorful and simply beautiful photographs! Sometimes the saying is true, that you really do get what you pay for - in this case, it is indeed true!

Nancy H.

I have my 8 x 32 Ultravids for several years now and they are truly spectacular. But I want to comment also on the repair center in Allandale, NJ. My Ultravids fell off a table and I'm guessing that was what got them out of whack, but I sent them off for repair, as Leica really stands behind their product. I got them back pretty quickly, they are perfect again, and the folks there at the Allandale Leica are truly awesome!!!!!!!!!!!