IT Retail - Riverside, California

Overview of IT Retail

IT Retail is a distinguished software company located at 191 W Big Springs Rd, Riverside, CA 92507, United States. This company is well-known for its expertise in software development and solutions, making it a prominent choice for businesses in need of IT retail support.

The company's contact details include a phone number, 9516826277, which customers can use for any inquiries or issues. For further assistance, one can also visit their official website, which is not provided but can likely be found through a simple web search using their name.

Accessibility and Services

IT Retail stands out for its commitment to accessibility. The company offers online appointment booking, making it convenient for customers to schedule visits. Additionally, they provide a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all customers, including those with mobility challenges, can comfortably access their services.

Customer Reviews and Ratings

The company has received 56 reviews on Google My Business, showcasing a solid reputation in the market. The average opinion is a commendable 4.5 out of 5 stars. This rating suggests a high level of customer satisfaction. Some reviews indicate that while the initial experience might not always be smooth, the support team, particularly a representative named Harry, is known for their patience and efficiency in resolving issues, as demonstrated in the review: "Harry was so calm and kind and just had this relaxed vibe about him, that I immediately was cool and calm. He was able to get it to finally work, with 2 minutes to spare before opening."

Additional Considerations

Despite the high ratings, it's worth noting that one review mentioned the after-hours support could be improved. This feedback suggests that while the company excels during regular business hours, there might be room for enhancement in their support services outside these hours. For potential clients, it's advisable to consider this while weighing their decision.

👍 Reviews of IT Retail

Carrie G.

4/5

My first day using the software didn't go as smooth, shocker! But I called support and a kind voice answered and his name was Harry. I was literally panicking, cause I was 20 mins away from opening and my touch screen and customer display was not working. Harry was so calm and kind and just had this relaxed vibe about him, that I immediately was cool and calm. Harry was able to get it to finally work, with 2 minutes to spare before opening. The support team at IT Retail was responsive, the reason for the 4 stars was the after hours support was not so much!

BOLIS F. M.

5/5

Excellent Tech Support provided by Harry! He went the extra mile to help me program promotions in the POS system as well as other very useful features. Thanks Harry!!!

Christine C.

5/5

I called IT Retail Support when I could not get into our POS System due to a password request. It took a total of 10 minutes for Harry to help me take care of that problem for all of my registers. He was kind and professional. I love reaching out to the IT Retail Support team. They're always very friendly and helpful. Any issue that arises, they are just a phone call away and take care of all your IT issues.

Baba's I. M.

5/5

As always POS never disappoints with their customer service. Harry was a sweetie. he helped step by step and was through in his explanation to what I was asking. He went above and beyond! Thank you so much for a educational troubleshoot.

Amanda &. G. H.

3/5

Ravi was very helpful. We seem to have an on going issue with this point of sale, and he took the time to do additional steps to fix the problem and not just make fix what I had going on at the time. Hopefully he has done these steps so we don't continue to have this problem. He was very helpful and nice to work with.

Luke W.

2/5

Support is very slow (often times a nightmare). They will also increase billing year after year without prior approval and regardless of the terms of your initial contract. When you call to get the billing increases reversed you get put in an infinite phone loop and it is nearly impossible to speak to the accounting department.

Robin S.

5/5

Harry has helped us at Get Healthy multiple times and is amazing! Incredible patience and knowledge. Great experience for what could be a stressful situation.

Carl F.

5/5

I have been their customer for close to 9 years. The service is great and a big shout out to Harry who understands what great customer service is. Keep up the good work Harry and IT Retail.