Irwin Toyota - Laconia, New Hampshire

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 59 Bisson Ave, Laconia, NH 03246, United States.
Phone: 6035244922.
Website: irwinzonetoyota.com
Specialties: Toyota dealer, Auto body shop, Auto parts store, Auto repair shop, Auto tune up service, Car accessories store, Car dealer, Car detailing service, Oil change service, Used car dealer.
Other points of interest: Small Business, Delivery, In-store shopping, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Car hire, Car wash, Oil change, Repair services, Used goods, Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards, Free of charge street parking, Free parking lot, On-site parking.
Opinions: This company has 1858 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of Irwin Toyota

Irwin Toyota 59 Bisson Ave, Laconia, NH 03246, United States

☎️6035244922

⏰ Open Hours of Irwin Toyota

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 9 am–5 pm
Sunday: 11 am–3 pm

Irwin Toyota: A Comprehensive Overview

Irwin Toyota stands as a well-established and respected automotive dealership and service center located in Laconia, New Hampshire. Situated at 59 Bisson Ave, the facility offers a comprehensive range of services and products catering to a diverse clientele seeking new and used vehicles, expert repairs, and automotive accessories. With a dedicated team and a commitment to customer satisfaction, Irwin Toyota has cultivated a strong reputation within the local community and beyond. The dealership’s phone number is 603-524-4922, and their website, irwinzonetoyota.com, provides detailed information and allows for convenient online browsing.

Specialties and Services Offered

Irwin Toyota’s specialties encompass a wide array of automotive needs. They operate as a primary Toyota dealer, offering a substantial inventory of new Toyota vehicles, alongside a carefully curated selection of used cars. Beyond sales, they provide extensive auto repair shop services, ensuring that vehicles receive regular maintenance and address any mechanical issues. The auto tune up service team is equipped to perform routine maintenance, optimizing vehicle performance and longevity. Customers seeking to enhance their vehicles can explore the car accessories store, offering a variety of styling and functional options. Furthermore, the dealership boasts a dedicated car detailing service, restoring vehicles to their pristine condition. For routine maintenance, oil change service is readily available, along with services like wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. The facility also features a car wash, ensuring a spotless exterior, and a comprehensive repair services department capable of handling a multitude of vehicle problems.

Convenient Amenities and Accessibility

Irwin Toyota prioritizes customer convenience with a range of on-site services and amenities. In-store shopping is readily available, allowing customers to explore the inventory and services directly. Delivery options are offered, streamlining the vehicle acquisition process. The dealership provides on-site services, including free of charge street parking and a free parking lot, eliminating parking hassles. Credit cards, debit cards, NFC mobile payments, and cheques are accepted for payment flexibility. For those requiring temporary transportation, car hire services are available. The commitment to accessibility is further demonstrated by wheelchair-accessible seating and a wheelchair-accessible toilet, ensuring comfort and ease of access for all visitors. The Store also provides Used Goods for sale.

Positive Customer Feedback and Reputation

Irwin Toyota consistently receives positive feedback from its customers, as evidenced by the impressive 1858 reviews on Google My Business. The average opinion is a remarkable 4.7 out of 5 stars, reflecting a high level of customer satisfaction. Testimonials often highlight the exceptional service provided by knowledgeable and courteous staff. One particularly enthusiastic customer reported a “great experience purchasing my 3rd vehicle from Irwins Kevin MacRae was extremely patient and understanding about what I was looking for. And it was fun He was relatable and courteous and professional all at the same time. And everyone on the team that helped from start to finish were super fantastic Best car buying experience I've ever had” This illustrates the dealership’s dedication to building strong customer relationships. The overall atmosphere appears to be one of professionalism, friendliness, and a genuine desire to meet customer needs. The experience appears to extend beyond simply completing a transaction; it’s about establishing a positive and lasting connection.

Key Features Summary

Toyota Dealership: New and used Toyota vehicles.
Auto Repair Shop: Comprehensive vehicle maintenance and repair.
Auto Parts Store: Wide selection of automotive parts.
Car Detailing Service: Professional vehicle detailing.
Accessibility Features: Wheelchair-accessible facilities, ensuring inclusivity.
Payment Options: Accepts various payment methods.

Irwin Toyota is more than just a dealership; it’s a trusted resource for all things automotive in Laconia and the surrounding areas. Their commitment to quality, customer service, and accessibility makes them a reliable choice for vehicle ownership and maintenance.

👍 Reviews of Irwin Toyota

Erica M.

5/5

I had a great experience purchasing my 3rd vehicle from Irwins! Kevin MacRae was extremely patient and understanding about what I was looking for. And it was fun! He was relatable and courteous and professional all at the same time. And everyone on the team that helped from start to finish were super fantastic! Best car buying experience I've ever had!

Brian B.

5/5

I recently purchased a Toyota Tundra from Irwin Toyota in Laconia and couldn’t be happier with the experience. My salesman, Colby Calnan, was fantastic to work with professional, knowledgeable, and truly attentive throughout the entire process. He made everything easy and stress-free, answering all my questions and ensuring I felt confident with my purchase. The Tundra has been incredible so far, and I couldn’t be more pleased. If you’re looking for a new vehicle, I highly recommend asking for Colby he’ll take great care of you!

Kerry A. R. H.

5/5

Thanks to Seamus the bow tie guy, we had quick and smooth purchase of our new RAV4 hybrid! It took a month to arrive from Japan and Seamus was so helpful providing multiple updates by text. It was worth the wait and it was a positive experience overall dealing with Irwin Toyota!

Lauren S.

5/5

Got our new truck today & Irwin was the best! We worked with Nicole and it could not of been better. This girl was awesome, she was amazing to communicate with and made our whole process so nice. I’ve been to multiple dealerships and my experience with Nicole was BY FAR the best. Thank you!!

Amy D.

5/5

Very happy with my experience at Irwin Toyota this week. Pete helped me purchase a 2024 used Highlander LE for my busy family life and for commuting to my professional job. Pete was professional, efficient and caring with the purchasing deal. He understood I needed a safe, reliable but attractive family vehicle asap and helped me secure the best deal possible. I'm happy with my experience at Irwin Toyota and will be using them again in the future!

JRob 4.

5/5

Had an amazing experience buying our Grand Highlander from Irwin Toyota and Nicole! My partner and I live in Massachusetts and drove up to purchase our car as they can be hard to come by. This dealer offered a great price that we couldn't find in our area and our sales rep Nicole was very thorough/patient in prepping us for our purchase before and on the day, making the buying process effortless. She was very relatable, professional and quick in getting us through the paperwork and answering all of our questions. Highly recommend working with Nicole!

Ella R.

5/5

We had a nice experience with Kevin, who helped us get into a RAV4 quickly and without any BS. We’re happy with the product and the service and would recommend Kevin/ this dealership!

Elonide S.

1/5

I wish I could give a two-pronged review as I would give the Irwin Hyundai dealer a 4* and the leasing department at Irwin Toyota a no star review. But bottom line is these two groups are not collaborative. This review is about an Ioniq 5.

For the Hyundai side the night I came into put the deposit down and order the car, the sales person and the floor manager were lovely and efficient. They scheduled a 12:00pm appointment on the next Saturday, September 27. We arrived 5 minutes early for our appointment.

We started by going over the car and the salesperson again was super personable but still needs to learn a bit more about the features ot the top of line Ioniq 5. After 15 minutes, he drove us down to Irwin Toyota for the paperwork.

We sat down in the waiting area of Irwin Toyota at 12:20 for the 12:30 paperwork appointment. Another gentleman was already there for the same reason and he ended up waiting 55 minutes. A woman who arrived after us with a later appointment was taken in just 15 minutes. The sales manager finally approached at 1:45 when had requested our money back. Finally at 1:50pm they took us back for literally 10 minutes for the paperwork. The finance gentleman was totally efficient and appropriate dealing with a very unhappy customer. Note the paperwork had not been done in advance despite an appointment. Had we not asked for our check back and were ready to leave, we might still be there.

They don't seem to understand that their behavior was disrespectful. Many sales people saw us sitting there and hear me complain. One in particular was feet away. It was particularly rich that they had pizza delivered for everyone working there but we were not even offered a bottle of water. And we really enjoyed seeing from 3-7 people in the "glass box" yucking it up with each other and discussing football.

To make matters worse, one of their sales people told me that two people had been late for their appointments so I had to pay the price. Another told me that Saturdays are really busy and I should have not come on a Saturday (despite the paperwork only taking 10 minutes.)

The icing on the cake was they have a hotline phone line to the VP. Nobody answered it. I left a message and a day later instead of a response, I got an automated email trying to sell me a car.

Having a stellar brand requires thinking about the customer experience. Irwin Auto Group doesn't get it.