Import Automotive - Loma Linda, California

Troy S.

I needed a battery and a starter. Front office staff was professional and cordial. The process was quick, efficient, and value oriented (without compromising quality). Import Automotive is my "go to" for the service needs of my 2008 BMW X5.

Kaye L.

Very professional location, Great customer service... They actually listen to my issues and what I was experiencing with the car unlike other locations where they assume you don’t know what you are talking about. Came in to the shop to have my water outlet housing replaced on my 2006 Mazda 3. Gave me a an estimate to do the work they came under the expected budget so I also had my rear breaks done... very helpful through out the entire process. Would definitely come here again and would recommend it for anyone wanting to have so work done on their vehicle. To top it of they even washed my car... just great customer service all around. Thank you Import Automotive keep up the good work.

Melodie S.

These guys are the best. I couldn't get my Kia into any dealership within 30 days and Import Automotive got me in the next morning. I have known the staff for about 20 years but owning a Kiss caused me to have a lesser need to see a mechanic ! However they were the same polite, professionals that I knew years ago. I trust them very much. They NEVER over charge or try to sell you repairs that aren't needed.They resolved my auto issues within hours and for a very competitive, affordable rates! I highly recommend them.

Dwayne A.

My car was having some major issues. After taking it to another mechanic, I called AAA and was referred to Import Automotive. I called immediately spoke with Kim, who was very helpful. I got my car to their shop, where it was briefly assessed. I was given a timeline of what to expect and left. Later that same day, I received a called and was given the diagnosis along with the options and timeline to when the work would be completed. True to their word, all the work was done on a timely manner. Kim was friendly and professional. I will definitely recommend and return to Import Automotive if/when my car needs work in the future.

Zach R.

Scott is the most trustworthy mechanic in the IE. He's such a nice guy and has great prices, treats everyone like they're family, and does great work! There's nobody else I would ever consider for any automotive work!

Matt A.

Love these guys. Took my old Mini JCW there a few times until the engine completely died on me. When it did, Kim was honest and told me it was probably time to let it go, instead of trying to convince me to spend thousands. Now we take our late model Volvo there. Their prices are always reasonable. Kim lets me know if anything looks concerning, but never tries to pressure us into anything. Our three year old son loves the place too, they let us hang out by the doors to watch all the busy mechanics, cars and loud tools. A trustworthy mechanic like Import Automotive is hard to find.

Dan C.

I previously left a great review a few years ago, but felt the need to change it. This place has changed a lot. The last time I took my vehicle to them, they were going to charge me about $700 dollars for 2 tires and a $48 valve. I told them what the problem was when I brought the car in. They ran a diagnostic to verify that I was correct, but the bill was still going to be too high even with the diagnostic. I understand and respect that they have a staff to pay and a shop to pay for, but $700 for 2 basic tires and a $48 valve? When I went to pay and pick up the vehicle, they adjusted the bill and made it more reasonable. But my problem is the attitude that I had to deal with. The attitude was loaded with arrogance and abrasiveness. Why do I have to ask, or almost demand, to be treated fairly? They already had me as a customer. All they had to do was treat me right to keep me.

The next problem -- they replaced a radiator in one of our cars. When they put the fan back in and hooked it back up, they bent the ground tab in the connector. The fan worked for a while, then quit working recently. The vehicle started to overheat. Another shop is fixing this problem. So far, the other shop has treated us fairly without us having to ask for or demand it.

I do not know what happened with Import Auto, but things have changed. Their attitude and the quality of their work have changed for the worse.

RESPONSE TO IMPORT AUTO'S RESPONSE --

I was quoted $700 over the phone to do the work. Like my review said, the bill was adjusted down. But you failed to address the heart of the problem: bad attitude, not treating your customers fairly, and poor quality of work. Read the reviews that your customers have left. I am not the only one that has mentioned the attitude problem with Kim. Either you will acknowledge the problem, or you won't. That is your decision. You had me as a customer. All you had to do is treat me right. You failed. Have a good day.

Deb D.

They were great. I have a 2006 VW, diesel new beetle. My clutch went out. They replaced my clutch and it was very affordable.