Grand Home Furnishings - Bristol, Virginia

Diane B.

Awesome product and awesome deal. Very friendly and helpful staff. Dustin was helpful and Beth was really awesome! We will always recommend Grand to our friends and family.

Doug E.

After a horrible and shady experience at a competitor, we came to Grand. Dustin, our sales associate, was outstanding!! He was knowledgeable, friendly and wonderful to work with. We found the couch and two recliners we were looking for and at a very reasonable price. If your looking for furniture , Grand is the place and Dustin is your guy. Absolutely a great experience!!

Sandra T.

This was an extremely pleasant experience from start to finish!
We found exactly the right recliners and kitchen dinette that we were looking for. The showroom staff was helpful but not pushy. The 2 men delivered the furniture promptly and went above and beyond to make sure everything was to my satisfaction. I would highly recommend this store to anyone looking for great service and great furniture at a reasonable price.

Richard L.

Dustin was very friendly and knowledgeable about their mattress lines. He was very patient as we zeroed in on a new bed. Love Grand Home Furnishings

ruth A.

We had purchased a recliner about a year ago. Lindsey helped us then and again today. Love her. we love the recliner we got last year and came back today to purchase another one just like it. The whole team was wonderful, so pleasant and kind.

Mary F.

Fantastic group to work with! We had a challenging situation and they were so kind to talk through our needs and make a plan that worked perfectly. And of course the furniture is exactly what we were looking for!

Joan H.

I've purchased several different pieces of furniture from Grand Furniture for near 20 years. I've ALWAYS been pleased, not only with the products and prices but with their Customer service 😀. When you enter the store you are greeted but not stalked!! I Love that!! I've purchased from Bristol and Kingsport. My most recent purchase was in Bristol, a Recliner for my husband's birthday . Such a sweet young lady, Lindsey, waited on me, took her time to explain the laz-e-boy product and let ME CHOOSE!! SO IMPORTANT. When I ask if I could come back with my husband the next day, she gave me her card with no pressure. I returned the next day and left with a Beautiful RECLINER!! I HIGHLY RECOMMEND GRAND FURNITURE!!

Deborah E.

I purchased a mattress from Grand two years ago and unfortunately it is coming apart around the seams. The mattress is the Grand home furnishings brand and it has a ten year warranty however when I contacted the store they stated if the mattress has any stains and is not in the plastic they do not honor the warranty. I will not purchase anything from Grand again and I will inform the better business bureau. Thanks Grand for not honoring your warranty of your products.

Sandra T.

This was an extremely pleasant experience from start to finish!
We found exactly the right recliners and kitchen dinette that we were looking for. The showroom staff was helpful but not pushy. The 2 men delivered the furniture promptly and went above and beyond to make sure everything was to my satisfaction. I would highly recommend this store to anyone looking for great service and great furniture at a reasonable price.

Sue M.

What would have fixed this thing would be to change out the mattress, like it was supposed to have been!!!

We have been a customer for 20+ years. Have always loved everything we got from Grand. Our home is furnished with Grand Home Furnishings. Went to get a mattress 5/31/25 this would be the second one we have purchased from here. Mikki Jones was the salesperson. Not a good experience. Was lied to about the whole purchase. This mattress was suppose to be medium, it's like sleeping on a hardwood floor. I called the week we got it was told not a replacement. I was ask in the store if I had a protector, so if it needed to be exchanged. Of course it's on the bed. Every time I called I was told someone would call me back in a couple days. Never received a call back. I always did the calling. Keep telling me the mattress I tried in store was not medium. I told them I was told I could get medium. The one in store is not anything like the one I received. Grand Home Furnishing will never get anymore business from us!!! I'm sick over it, but I hope they can sleep and rest well with it. Mikki lied about the whole thing. All we ask for was to get a medium, no refund. Sue McCowan

Diane B.

Awesome product and awesome deal. Very friendly and helpful staff. Dustin was helpful and Beth was really awesome! We will always recommend Grand to our friends and family.

Richard L.

Dustin was very friendly and knowledgeable about their mattress lines. He was very patient as we zeroed in on a new bed. Love Grand Home Furnishings

Joan H.

I've purchased several different pieces of furniture from Grand Furniture for near 20 years. I've ALWAYS been pleased, not only with the products and prices but with their Customer service 😀. When you enter the store you are greeted but not stalked!! I Love that!! I've purchased from Bristol and Kingsport. My most recent purchase was in Bristol, a Recliner for my husband's birthday . Such a sweet young lady, Lindsey, waited on me, took her time to explain the laz-e-boy product and let ME CHOOSE!! SO IMPORTANT. When I ask if I could come back with my husband the next day, she gave me her card with no pressure. I returned the next day and left with a Beautiful RECLINER!! I HIGHLY RECOMMEND GRAND FURNITURE!!