Fulfillment Warehouse - Hackensack, New Jersey

Max A.

I have been working with this warehouse for years, and I am extremely satisfied with their services. I believe some of the reviews here do not reflect the reality of the experience. It’s not surprising that some uninformed customers might leave a review for the 3rd party warehouse instead of the seller itself, which can lead to confusion. In my opinion, the warehouse team provide excellent service, and they have always met my expectations with professionalism and efficiency. They are the only choice in the region. Oh I forgot to say, they are the only warehouse in the area that could provide 24/7 service.

Jeffrey B.

Terrible.

I ordered two jars of Smucker's Cherry Preserves.

They arrived stuck together with packing tape.

Removing the tape tore the labels, front and back, off both jars.

Removing the tape left both jars sticky all the way around each jar.

These folks are not interested in customer satisfaction.

These folks are only interested in getting your money.

Beware.

Jeffrey Blackman. Tucson, Arizona.

Sharon B.

I ordered a beach chair
Was to be sent USPS ... they tell me this company never sent... even tho they took my money..I ordered thru Amazon ..still don't have it 2 weeks later but they said I should have received it by the 15th...its says they're still available so where the heck is my chair.
USPS said they never received an order to pick it up from seller.
Can't get them to answer..so much for a Xmas present!!

thecppiii

Unfortunately, I trusted the Amazon ratings over the Google ratings. This company is a total scam! I ordered a beach chair a month and a half ago as part of my wife’s birthday present. They shipped and delivered my product on time, but it was the wrong chair. We have had numerous email interactions where they promised to make things right, but have done nothing to fix this. Last Friday, I received an email saying that they were sorry and they had forwarded my issue to upper management. The email also said that they would ship the proper product that day and then I would get it in 2 to 3 days. As of six days later, they still have not even shipped my package!!! Never ever buy from this company! I will gladly amend this review if they make things right this time, but I doubt it. After receiving 11 other orders in the time since they’ve received my incorrect order return, I can’t give them much grace in believing it was a shipping issue. The initial email, completely threw one of the staff members under the bus by saying that they screwed up, which might be the case, but the people that have really screwed up are the ones that have not made this right. As another reviewer said, this company appears to be buying wholesale goods on the cheap, and reselling them. My thought is that they are trying to find what I actually ordered so that they can fulfill my order but can’t do so, so they were stringing me along. Complete scam! Amazon needs to discontinue their relationship with this company!

Kathi L.

Ordered a beach chair on May 26. Delivery date was supposed to be by June 4. By June 10, chair still not arrived. Payment removed from my account on May 26. Refused to send chair overnight, three day minimum. They never contacted me regarding missing chair - I had to contact them.

Julie V. B.

Ordered an item they offered through Amazon. It should have been here Monday then it was delayed until today, now it’s not supposed to arrive until next week between Monday and Friday. There’s really no guarantee it will ship at all. Unfortunately, it’s an item I needed this week. Be aware of who the seller is when you buy on Amazon.

Ryan B.

Scam avoid them at all cost I ordered hand sanitizer from them and they charged my card immediately and they claimed they shipped it. It’s been over a month and I haven’t received the items. Contacted them via email first time the email went thru no response second email all of a sudden can’t be delivered email recipient not found. They got me for 125.00 dollars lesson learned. DO NOT ORDER ANYTHING FROM THEM.

Liz W.

Do NOT order anything on Amazon from this company. Order came 4 days late and was shipped damaged to begin with. Company won't respond to any messages. ABSOLUTELY avoid this company at all costs!!!

Max A.

I have been working with this warehouse for years, and I am extremely satisfied with their services. I believe some of the reviews here do not reflect the reality of the experience. It’s not surprising that some uninformed customers might leave a review for the 3rd party warehouse instead of the seller itself, which can lead to confusion. In my opinion, the warehouse team provide excellent service, and they have always met my expectations with professionalism and efficiency. They are the only choice in the region. Oh I forgot to say, they are the only warehouse in the area that could provide 24/7 service.

Jeffrey B.

Terrible.

I ordered two jars of Smucker's Cherry Preserves.

They arrived stuck together with packing tape.

Removing the tape tore the labels, front and back, off both jars.

Removing the tape left both jars sticky all the way around each jar.

These folks are not interested in customer satisfaction.

These folks are only interested in getting your money.

Beware.

Jeffrey Blackman. Tucson, Arizona.

thecppiii

Unfortunately, I trusted the Amazon ratings over the Google ratings. This company is a total scam! I ordered a beach chair a month and a half ago as part of my wife’s birthday present. They shipped and delivered my product on time, but it was the wrong chair. We have had numerous email interactions where they promised to make things right, but have done nothing to fix this. Last Friday, I received an email saying that they were sorry and they had forwarded my issue to upper management. The email also said that they would ship the proper product that day and then I would get it in 2 to 3 days. As of six days later, they still have not even shipped my package!!! Never ever buy from this company! I will gladly amend this review if they make things right this time, but I doubt it. After receiving 11 other orders in the time since they’ve received my incorrect order return, I can’t give them much grace in believing it was a shipping issue. The initial email, completely threw one of the staff members under the bus by saying that they screwed up, which might be the case, but the people that have really screwed up are the ones that have not made this right. As another reviewer said, this company appears to be buying wholesale goods on the cheap, and reselling them. My thought is that they are trying to find what I actually ordered so that they can fulfill my order but can’t do so, so they were stringing me along. Complete scam! Amazon needs to discontinue their relationship with this company!

Sharon B.

I ordered a beach chair
Was to be sent USPS ... they tell me this company never sent... even tho they took my money..I ordered thru Amazon ..still don't have it 2 weeks later but they said I should have received it by the 15th...its says they're still available so where the heck is my chair.
USPS said they never received an order to pick it up from seller.
Can't get them to answer..so much for a Xmas present!!

Kathi L.

Ordered a beach chair on May 26. Delivery date was supposed to be by June 4. By June 10, chair still not arrived. Payment removed from my account on May 26. Refused to send chair overnight, three day minimum. They never contacted me regarding missing chair - I had to contact them.