Foulke Management Corporation - Cherry Hill Township, New Jersey

Martin G.

Have. 2019 Stelvio Lusso, Alfa replace the entire engine at 30k miles, car has 43k miles and the same symptoms that caused the engine to fail is happening again. Reached out to John the Service Mgr on Monday ((7-15) who responded "I am in a meeting will call when done". John never called or texted, only after I called several more times and had to elevate my issue to the GM did he finally respond only to indicate that he cannot do anything for 2-3 weeks(staffing issues ) but I am free to drop off the car for a few days just for Alfa to diagnose... worst customer service department EVER! Do not buy or have your car serviced at Alfa of Maple Shade.

Pt-2, Since service told me it would be two to three weeks out for an appointment, I went to a certified mechanic to run the codes for the Engine to help expedite what was occurring and perhaps aid Alfa of Maple Shade the codes were:
P0440-evap Emissions System
P0456-Evap System Leak
Sent the codes to John at Service as well as to the GM Vannicola, GM indicated they have to do their own codes ?
GM said he would squeeze me in 7-23.

Brought the Stelvio in today they ran the diagnostics (90 seconds) got the SAME CODES as the ones I provided and charged me 225.00 for 15 minutes of recommendations. Maple shade said since it was not an engine or drive-train issue it would NOT be covered but for an additional 550+ they could fix the emission issue.

It is apparent that Vannicola and Maple Shade Alfa Service Dept. are ONLY concerned with bilking customers instead of repairing and standing behind the cars they sell.

I am filing a complaint with the NJ Division of Consumer Affairs against this usurious dealership and its not just the bilking of consumers... they are not NICE people, they speak to you condescendingly and they will only accommodate a customer if it benefits their bottom line. Worst dealership in the East Coast.

DO NOT BUY YOUR CAR OR HAVE IT SERVICE HERE.

Pt-3 Received an email from Vannicola criticizing my post eluding to me just NOT wanting to pay a service bill, the Stelvio sold to me had a history of repairs, ( not disclosed at purchase) been brought back to Alfa numerous times which culminated in a total engine replacement.

Yet Vannicola and Service would rather spin the factual evidence then take accountability and fix a service issue that should not have happened. Moreover since the same IDENTICAL codes were provided to Alfa the 225.00 diagnostic code should have been forwarded toward the repair bill, but Alfa-Vannicola decided against it. Foulke Management Corporation own Alfa Romeo of Maple Shade as well.

They all should be terminated. Again NOT nice people... more concerned with their pockets then customer service...idiots !

Gina B.

The team is so friendly and knowledgeable. I’ve never been absolutely comfortable when going to a dealership until I started buying and servicing my vehicles from any of the Foulke Stores. The salesmen and manager tell me that the management company “Foulke Management” demands 100% satisfaction for their clients and provides them with every opportunity to serve their customers. This is how businesses all should be ran.

val W.

I bought a car from them on June 22 2019 . I traded in my older car. I literally drove off the lot in a new car. No one contacted my trade in car company or paid it off til July 16 2019. I had to make payment on my trade car . They refuse to refund my payment and they also refuse to reimburse my inspection fees. When I asked my salesman he replied”why did you pay that payment on your trade in?” I replied “ that’s what you do when under contract.” This company does not honor their contracts or respect their customers. Don’t trust these people they are a shady business

sharon C.

This dealership is not customer oriented and not truthful. Misrepresentation of cost. Figures on contract are not true figures - worked to their advantage. Made to purchase a warranty - told required to get the loan. Leave you sit for hours. If you want a good deal and an honest deal -- dont go to Cherry Hill Kia.

Bryan L.

I have worked for Foulke Management Corporation since 2012. The entire organization cares deeply about their customers, employees, and community.

A C.

Quite possibly the worst there is. If a negative star was possible, this place would have to get a whole lot better to earn one.

Mark D.