Ron M.
2/5
I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable.
Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected.
The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking.
To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional.
Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property.
