Design Hub Home - Millburn, New Jersey

Marilyn B.

My husband requested that I share a few pictures of our gorgeous stunning chandelier. Our dinnerware has a touch of gold along with a silver finish. The polish nickel drum with golden teak crystals illuminates our dining room just perfectly while complimenting the color contrast. The Madison chandelier is beautiful and quality interior lighting. After multiple visits to the Millburn location we finally narrowed down and finalized our Top Lighting Chandelier. The transaction was quite smooth. The staff at Design Hub that worked with my husband and I (Andrea and Josh) were soo helpful and provided specifications and size options. We would also like to acknowledge Sol for his professionalism, patience, and kindness while my navigation substantially delayed my arrival for the merchandise pickup. Nonetheless, the experience was all worth the while and the warmth and kindness Sol extended will never be forgotten. Thank you Design Hub for a great chandelier that all my family and friends RAVE about!

Michael R.

We purchased a hanging Fine Art ceiling light fixture at the Millburn store. The original price was nearly $12,000 however, we paid less than half of that price considering it was a floor sample. Two small pieces on the light came broken, which prevented it from being mounted properly. Sol (the owner), immediately got involved, ordered the pieces from the manufacturer, and sent someone to our house to mount and fix the fixture for free. It’s clear that the store and its owner care about its customers! Sol even offered to give us a refund if we didn’t want to proceed with hanging the light. To say the least, we are glad that we waited a few weeks to have everything shipped from the manufacturer, as the fixture is absolutely gorgeous and the value far exceeds what we paid. I wholly recommend Design Hub, Sol and his entire staff.

JF M.

In response to his unreal representation of the events that occurred, this is how it truly went down.

As previously communicated both verbally and in writing, you abused of my willingness to work with your company to fulfill this order, let's outline the facts correctly:

1. Order was placed in March with a commitment to have items delivered to my house 4-6 weeks once placed, this never happened.
2. I followed approximately 8+ weeks after your original committed time frame, let's do the math 6+8 = 14+ weeks without items being delivered. I considered this more than reasonable time to fulfill an order, which never happened.
3. I requested a full refund on an order never fulfilled by your establishment, all documented in writing, at which point your establishment conveniently brought up terms & conditions, not explicitly stated anywhere, there is no sign contract or acknowledgement on my behalf of such T&C's because they were never provided.
4. You didn't take accountability for your wrong doing, and you believe offering me a credit with your establishment will fix the issue, what person in the right mind would want a credit with a place that doesn't respect customer's time and business ethics
5. You insulted me both via text and phone calls when I confronted you about the fact your company didn't fulfill the order within reasonable time and I wanted my money back, I am going to quote your statement: "GOOD LUCK GETTING YOUR MONEY BACK MY ACCOUNT IS CLOSED"
6. You held my credit card information without my consent, untrustworthy way to conduct business.
7. You decided to charge my credit card a second time, without my authorization or attend to remediate the issue, after my cc ruled in my favor driven by the dispute raised
8. After I was able to clear the second dispute from the second charge which went all the way to VISA, you reached out because you wanted me to remove the true representation of the facts online

By all means, let's state the facts correctly so consumers understand you failed and never took accountability for your actions, yet you are victimizing yourself.

As mentioned via e-mail, I wish you nothing but the best, but I don't appreciate your undertone and your turn what is supposed to be a pleasant experience into one to be traumatized.

sabria B.

Bought my furniture and lighting from design hub I dealt with the owner Sol Shem-tov. Can’t tell you what a wonderful experience I had the exquisite furniture was emphasized and highlighted by the beautiful lighting and the customer service was amazing. All and all not only does my home looks like a luxurious hotel feel I managed to save a bundle. 10/10 I recommend

Michelle B.

We purchased a beautiful butterfly chandelier (via phone) from the Westfield location, site unseen. The store was having their 50% off lighting sale, which we were beyond excited about. We had seen this chandelier 2 years prior, in a smaller version, hanging in their Millburn store, so we knew it was stunning! Both Sol and Andrea were beyond helpful with answering our various questions, taking payment over the phone, and setting up an appointment with Emanuel, their installer. Emanuel came to our house, with another worker and both worked very diligently piecing the chandelier together. They were on time, kind, professional, and respected our requirements of wearing their masks the entire time (as we did), while remaining at a 6 foot distance. We are over the moon with not only the quality of the product, but the level of service from both the store and the installer, especially during covid. We could not be happier and would highly recommend Emanuel for any light installations you may have!

Katia V.

Just excellent! Linda spent hours for several days figuring out what I needed, which was hard because I had only vague idea myself. She understands very well client's needs-when she found what she thought I might like I was so excited, even my heart rate increased 🙂 She is very caring and trying to really make people happy with their choice. I just love the dining lamp that she found for us. Installation of the lamp was done very professionally, even little issues on the ceiling were fixed. I am very satisfied!

E S.

BUY YOUR FURNITURE HERE! You won't find furniture of this quality for these prices. Just picked up a GORGEOUS MCM Green velvet sofa from this amazing store. They have a great location in Westfield with tons of great stuff. Healy was so sweet and helpful, and answered all of my questions about the care and make of the sectional. Would recommend this furniture shop to anyone!

Juan M.

I would strongly recommend staying away from this establishment, where to start, order was placed 4-6 weeks turn into 9+ months horrifying experience, I received nothing but a run around timelines, after patiently waiting, I requested a refund, not only the refund was not granted, but Sol Shem-tov is the most dishonest and untrustworthy business owner that I have ever dealt with, I was insulted over the phone and all sudden a nice tone (your order will arrive soon) turn into a rude and unwelcome recital of his policies.

In response to his unreal representation of the events that occurred, this is how it truly went down.

As previously communicated both verbally and in writing, you abused of my willingness to work with your company to fulfill this order, let's outline the facts correctly:

1. Order was placed in March with a commitment to have items delivered to my house 4-6 weeks once placed, this never happened.
2. I followed approximately 8+ weeks after your original committed time frame, let's do the math 6+8 = 14+ weeks without items being delivered. I considered this more than reasonable time to fulfill an order, which never happened.
3. I requested a full refund on an order never fulfilled by your establishment, all documented in writing, at which point your establishment conveniently brought up terms & conditions, not explicitly stated anywhere, there is no sign contract or acknowledgement on my behalf of such T&C's because they were never provided.
4. You didn't take accountability for your wrong doing, and you believe offering me a credit with your establishment will fix the issue, what person in the right mind would want a credit with a place that doesn't respect customer's time and business ethics
5. You insulted me both via text and phone calls when I confronted you about the fact your company didn't fulfill the order within reasonable time and I wanted my money back, I am going to quote your statement: "GOOD LUCK GETTING YOUR MONEY BACK MY ACCOUNT IS CLOSED"
6. You held my credit card information without my consent, untrustworthy way to conduct business.
7. You decided to charge my credit card a second time, without my authorization or attend to remediate the issue, after my cc ruled in my favor driven by the dispute raised
8. After I was able to clear the second dispute from the second charge which went all the way to VISA, you reached out because you wanted me to remove the true representation of the facts online

By all means, let's state the facts correctly so consumers understand you failed and never took accountability for your actions, yet you are victimizing yourself.

As mentioned via e-mail, I wish you nothing but the best, but I don't appreciate your undertone and your turn what is supposed to be a pleasant experience into one to be traumatized.