Crumbl - Turnersville - Turnersville, New Jersey

Merlinshabbit

Pros: Service was quick and polite. The order tablet was simple to use . The cookie I got was decent size, enough for two people. I got the Large semi- sweet chocolate chip cookie. And my son got the brownie thing. The menu has only 6 options for cookies , but I didn't mind that. Simple is better sometimes.

Cons: Doesn't make since having a tip option in check out. Assuming they don't get paid a server's salary, so makes no sense to tip just to hand a box to you . Prices are little high but not too bad , 1 large cookie is $5 and 3 small cookies are $10 . The large cookie is the better buy, but would like an option for maybe 2 small cookies. Tablets are easy for orders, but don't keep clean. So , would recommend cleaning more often. The brownie thing we got was actually hollow. When we put a fork in it , it caved in and was like it was missing the middle lol. Obviously not happy about that. The cookie I ate was .... Ok. Maybe better if warmed up.

All and all , not crazy about the cookies here. I've had better from other bakeries.

I'm Beef and that's where I was.

Update: I was contacted 3 days later via Google review. I was suggested to contact their customer service. I used the chat option and messaged with Alexandra. She was polite and efficient. I really appreciate when companies pay attention to reviews and respond. Because of that I'll give another star for 3 to 4 . Thank you.

Jennifer M.

My teen is obsessed with the cookies of the week at Crumbl . Our love language is food and I'd do anything to see my girl smile so this location and all it offers is our favorite Crumbl. The staff is kind ( even in mad rushes- like the 2 hour wait for their birthday a few weeks ago) The staff is mostly teens and I’m impressed with their ability to run it as uniformly as they do.
I usually wait in the car while my daughter runs in, so I’ve never ordered. The staff was helpful picking flavors and showing me the ropes of ordering. We will be back again soon!

Tamara D.

Cookies are great, but the service is way too slow. Have to do a better job of getting your customers out of there faster ppl are standing shoulder to shoulder I been in the parking waiting

Ashley T.

Anytime I have an issue with an order and try to call the store no one EVER answers the phone. I’ve ordered so many times and at least half of the time something has been wrong. I just ordered today and my order included two butter cakes which are supposed to have a sauce and a dollop of a buttercream on top. Neither of them did. I called the store back to back SEVEN times and no one ever answered. I’m not spending any more of my money at this location. I know they get busy but I’m tired of my orders always getting screwed up and no one ever answering.

Melvin C.

Good tasting cookies. Definitely overpriced. All the customers were women so I felt really out of place waiting for 6 normal cookies that cost $21. Definitely worth a try though! Cookies were good.

Patti J.

My daughter wanted her first crumbl cookie while we were out in the Turnersville area. What a zoo! The line was out the door. Only 2 staff and no one to assist. A kind person waiting for her order told me to order by using the kiosk. I went and placed my order. After waiting about 20-30 minutes, they announced the one flavor of cookie I ordered was now sold out! I ended up walking out, without my cookie and out $5. Hopefully, in the near future I will get to taste what everyone raves about. Will definitely try another location when that times comes.

The E. K. W.

The cookies were sooo tasty! Me and my kids love to order as a late night snack! 10/10 would always try again! We love crumbl cookies!

Dawn N.

The place wasn’t the cleanest but only one girl doing it all which is absurd but she did a great job!