Cox Store - Lake Forest, California

Love Life

I went in to get my internet router that I order a week our so prior. I just moved and COX is literally the only service provider for my area.

I already knew the issues with COX but what am I to do? Before I had Frontier and I was paying less then $100 for a 2gig unlimited.
Cox offer me 1 gig for $110 and if I should go pass a certain point my speeds would slow down! Unless I paid the extra $50 for unlimited! So now my bill is $160 a month thats almost $200 for internet that's ridiculous! Plus the internet is constantly going down in fact it's down right now! Its been down since around 1 AM then they just keep updating my phone saying it will be fixed by 4am, now it's 8am, wait now is 12pm!!!! What a joke.

This has got to be the most ridiculous service provider. They make Verizon look like a walk in the park. They make me dream of AT&T. I miss my old internet service. Also when I came into the store they charged me $50 deposit and they couldn't get that right. So I swipe my card and the money is debited out of my checking. But not in there system. Like wait what? "Sorry sir system error it didn't go through" Well it went through on my end! Crazy right. So they ask me to swipe again? Thatvthe money would be refunded. I tell the guy if it didn't work the first time it's probably not going to work the second. Reluctantly I swipe my card again another $50 is debited from my checking. Guess what? It didn't go through. So now I'm down $100 the guy finally just gives me the router and says sorry sir we will just have to attach it to your first bill. Whaaaat! Why wouldn't you just suggest that after the first time!? Or even when I originally called? If I could have just paid that with my bill then why not offer that to me out the gate.

So I go to hook up my service at home nothing works. Call Customer service they gotta send someone out the day of I miss the techs phone call. I call him right back straight to voice-mail. I waited at home all day for this guy with a 4 hour window. Had to cancel my while day only for him to call once then not show up. Bruh I've had the router for over a week, I'm very tired I have 4 kids under 12 and no internet! So I leave him a message and I vent. The next day I get a call and the tech comes out they have a hard time finding the issue but eventually after some troubleshooting I have internet!!!

But wait they charge me $100 for having the tech come out! My first bill was almost $400 dollars! So I call customer service and I explain to them everything. The lady apologized for my troubles and she did end up taking off the fees that I was charge almost a 2 hour phone call but hey I got it done.

The service is great with an ethernet cable but it's spotty toward the master bedrooms and garage. I think for that much money I should have to buy a router extender but I'm am going to have to.

I feel ripped off everytime I pay my bill. Like a one big sucker! Getting screwed over by COX. They really picked a great name.

Maby I should get Starlink I don't know!

If you can get something else stay away from COX!

They are taking advantage of the people here in South County and honestly they need to be stopped!

Donald Duck

I have been experiencing extremely poor service from Cox. Our internet connectivity is so unreliable that Cox has to keep a car stationed near ET TO RO to boost the signal. Unfortunately, once the car leaves, the internet connectivity drops drastically.

In an attempt to resolve these issues, I have changed the router twice, but it has not improved the situation at all. The connectivity remains frustratingly poor.

To make matters worse, the feedback process with Cox's customer care is highly unsatisfactory. Whether chatting or calling, the responses are unhelpful and do not lead to any meaningful improvements.

Overall, my experience with Cox has been very disappointing, and I would not recommend their service to anyone looking for reliable internet connectivity.

Thee One Saint

Service keeps going down every week here in Lake Forest. It’s just annoying and COX ain’t the same as it use to be. WiFi sucks now and will start to look elsewhere for better coverage. I have to use my hotspot just to continue working.

What’s Up OC Fun Events

Had to do a return. Staff was waiting and took care of everything quickly and explained the refund process. No waiting that day. Parking everywhere in the shopping center.

D Ann

Cox keeps raising my rates, gives me "teaser" promotions that last a few years then it expires and my new bill is SO expensive. My bill has gone up to $210!!!! It is ridiculous.
Its not like I am constantly getting raises at work to afford this nonsense.
I do not have many options in my area.
I am thinking about canceling my service.
When I mentioned this to agent, they certainly did not fight to keep me as their customer, it was "ok" see ya later attitude.
Long time, loyal customers get no breaks.

JustAdd Woods

The worst Cellphone/Internet provider I have ever had. DO NOT USE THERE SERVICES unless you have no choice

Guz man

Apparently, some employees at this place haven't been properly trained to provide good customer service. Taking my business there doesn't mean they "got me," and they can look down on me. Remember, a business without customers will never last.

Alexa Dordoni

Just picked up our equipment and the guy working there was rude, very poor customer service. We asked a question about the pricing and he gave a very vague short response and didn’t bother saying “have a good day” he just handed our equipment box and said “here”. One of the girls working there was sitting down and sleeping on the couch they have inside. The equipment we picked up was really dirty and not cleaned.