Coco's Chateau - Mine Hill Township, New Jersey

Toni A. B.

Another FANTASTIC Experience at Coco Chateau! THANK YOU.

I’ve been a loyal customer of Coco Chateau for all my formal dress needs—starting when they were in Woodland Park and continuing after their move to Mine Hill. A special shout-out to Donna—she’s truly amazing at what she does!! The entire staff is exceptional—professional, courteous, and always dedicated to helping you find the perfect dress.

Both of my daughters have walked out looking absolutely stunning every time, and that’s thanks to Donna’s expertise and honesty. The care Coco Chateau puts into their process, from making the appointment to staying with you throughout the entire experience, is unmatched. They won’t let you leave unless the dress is the perfect match for you, which speaks volumes about their commitment to quality and customer satisfaction. The assortment of dresses is always top-notch, and you can count on them to have the best of the best (or they’ll order it for you!).

I highly recommend Coco Chateau to anyone looking for a memorable, stress-free dress shopping experience!

Isabel E.

Worst shopping experiences ever. My daughter really wanted this dress and since it was her senior year I agreed to go all out for her. They didn’t even measure her properly the lady just said she new her size and when the dress came my daughter was swimming in it. She also tried to tell us that she was booked for tailoring when she clearly told me and my daughter to book the appointment when she called for it to be picked up. We even called early because my daughter worried it wasn’t ready. Overall customer service was horrible, the lady’s are rude and standoffish and the place is not like the photo shows.

Nicole B.

The worst prom shopping experience and customer service I have ever encountered. Every single dress my daughter tried had either a hole, rip, or lots of stitching pulled out. Refused to place orders for dresses but went to another dress place called “Jaqueline” in Livingston and they happily offered to order any dress. The selection was horrifying and the way they advertise feels like a scam. Do not waste your time with these people they were so extremely rude and made our experience horrible.

Kenzie K.

Coco's Chateau was the first and only stop on my wedding dress hunt. Joann is full of experience and knowledge. She is very honest and to the point, which I majorly respect. The style of dress I wanted was very particular (A Line, 3d florals or beading on the bodice, no train, delicate, illusion neckline, and pink or ivory). Joann showed me a few dresses that were close to what I wanted but not quite it. Then, she showed me a ballgown with what seemed like a 20 foot train and lifted up the top layers to show me that all of the volume could be removed during the fitting process. Between Joann and her lovely team, I walked away with my DREAM wedding dress. I still cannot believe how beautifully they altered this dress to fit me and my vision. I will be returning for any formal dresses I need in the future.

and P.S.
If you: don't like to follow rules, ignore cancellation policies, and require a coddled dress shopping experience this is not the shop for you. Her seamstress who has decades of experience took a size 6 dress and made it fit me (a size 12) beautifully. use that information how you will.

Virginia O.

The dresses were pretty, but we didn't feel the service was that great, they were really pushing for a sale

Denia Z.

We went to Coco’s chateau to shop for prom dresses. Making the appointment was a challenge. The person on the other end was extremely rude but I just gave her the courtesy of thinking, “she must be dealing with hundreds of mothers walking in”. That should have been my clue to avoid that place. Nonetheless we went and told the saleswoman what we were looking for. The saleswoman right away said “ your daughter’s choice is high maintenance and not as per your budget “. I sensed that we were not welcomed there but still didn’t want to ruin my daughter’s experience. I reluctantly walked to the section she pointed out ( as per our budget) and told us to pick a dress. To my surprise, when my daughter wanted to try a dress she asked “ are you sure you’re buying it “? HOW Can I guarantee buying a dress without even trying it on ? To make matters worse, she refused to let us even touch a dress that was out of our budget and kept insisting we try and buy the one we tried.
At this moment I’m ready to walk away from the toxic environment but my daughter just wanted to try one dress ( not even her choice ) and the dress was picked out by the saleswoman.
Now I’m a professional and work very hard to be where we are. Thank God I’m able to afford a dress but I’m disciplined enough to not overspend on an item which may be worn only once. To my dismay we were treated unfairly especially when I’m cognizant about shopping and supporting our local shops ! This place is outrageously priced and the behavior varies based on the color of your skin! I refused to believe this as I don’t think it’s true in every aspect but this is total nonsense and lack of respect to your customer! This is your business to make girls feel welcome and let it be a memorable experience so they can go back to that store for every special occasion.
What a shame! You LOST my business for sure!
Hope you can find peace by ruining a young woman’s first ever prom dress shopping experience.

Eileen S.

I recently visited Coco Chateau and it was, without a doubt, the worst customer service I've ever had. I wish I read the reviews before shopping here. We drove an hour to get the prom dress my daughter bought at Coco's Chateau altered. That morning, I called to confirm and asked approximately how long would it take for the alternation because I had to go to work after and wanted to make sure I had enough time. I was told 20 mintues. We hit alot of traffic on GSP and were 20 minutes late. The salesperson (I believe she is the owner) was so incredibly rude to me. She said even though they allowed an hour appointment they still will not take us. When I explained we hit traffic and just drove over an hour, and I asked if we can start alterations and if after 40 mintutes we were not done, I would be happy to come back. She refused. When my daughter bought the prom dress a few months prior, I felt she was pressured into buying it. The salesperson kept saying if you don't take it today, it'll be gone. I can tell my daughter was having a hard time deciding but the lady kept telling her it won't be available even by the next day. I told my daughter sleep on it and we can come back but she finally caved in because of the salesperson was nagging her to take it. 10 minutes later in the car ride home, my daughter bursted into tears saying she wasn't sure she liked it. I would never write a review based on this alone because my daughter should not have let her talked her into it if she wasn't 100% positive but since I was writing one anyway I wanted to mention it. Besides these two specific examples, they don't answer the phone or return emails. When trying to make an appointment for an alteration when we bought it, we were told you need to make it online. When we got home and went online, it says you need to call them to make the alteration appointment. 3 times of trying to reach them, we finally got someone on the phone to schedule the appointment. So many little unnecessary annoying mishaps.

After we left because they wouldn't do the alternation on the dress, we drove straight to a tailor closer to home. It took the tailor 20 minutes tops to alter the dress. They turned us down just out of spite because we were late because of unforeseen traffic. They had more than enough time to do the alteration. Not the kind of customer service I expect after paying top dollar for a prom dress.

Razz 0.

Hoping this will bring it back to the top so people can read this again. Not going into my specific details but please, please read the reviews. You either love this place or hate it. It's almost 50/50. Are you willing to take that chance on your important day? There are plenty of other places to get formal wear.