CH Carolina Herrera - Beverly Hills, California

Karl S.

Excellent service
Great staff, outstanding products.
This is our 4th visit in 3 months

Abraham A.

I see a lot of negative comments about the service and the security guards, but my wife and I did not experience any of this. I know things can be a hit or miss sometimes and maybe we got lucky. We were helped by Nancy and she was amazing! Very friendly and treated my wife great. She was super attentive and helpful. What you expect from places like this. If you go in ask for Nancy, you'll be treated great.

Murphy K.

Dear Carolina Herrera Customer Service,

I am writing to express my extreme disappointment and frustration with my recent purchase and subsequent customer service experience with Carolina Herrera.

I received a set of perfume bottles that were clearly defective. Two bottles were completely empty, while the others contained varying amounts of perfume. This is unacceptable for a luxury brand like Carolina Herrera.

Upon contacting your customer service, I was asked to provide pictures and videos of the problem, which I promptly did through multiple emails. You then requested that I return the product using a provided return label. I complied, only to have the defective items returned to me after three days due to an incorrect return label provided by your company.

I reached out again, and a new label was sent. However, this entire process has been incredibly stressful and time-consuming. Your company's mishandling of this situation has caused me more distress than the initial defective product itself.

This experience has severely damaged my trust in Carolina Herrera. A luxury brand should prioritize customer satisfaction, not subject its customers to such a frustrating and drawn-out process when addressing product defects.

I strongly urge you to review and improve your quality control and customer service procedures. As it stands, I cannot recommend Carolina Herrera to anyone, and I will not be making any future purchases from your brand.

I expect a prompt resolution to this matter and a clear explanation of how you plan to prevent such issues in the future.

Hayk A.

The manager Nancy has a very bad attitude ( 🙂 ).

Tovarizer

These people are unapologetically rude sometimes it's difficult to get even a word across or anyone to help you for that matter of course the quality of products is exceptional and just terrific atmosphere as far as brightly lit professional setting everything organized

Chad J.

Excellent customer service and great selection

Vatche’ M.

Amazing store, with amazing vibes and service to its next level .. They truly connect with you, and they are simply amazing! J'aDore ...

Mark L.

Horrible Customer Service