Brogan Cadillac of Totowa - Totowa, New Jersey

Martin M.

Stopped by Brogan Cadillac yesterday to check out this beautiful XT6 and ended up purchasing it. Took delivery on it today. Special shout out to Mervin our sales consultant who explained everything about the vehicle in detail. His superior knowledge of the Cadillac brand is extensive. His courteousness and professional behavior is also very appreciated. He also came in on his day off to handle the delivery . That's dedication to your customers. Thanks also to Alex in Finance who helped everything move swiftly. Highly recommend Brogan Cadillac for vehicle purchasing needs.

Rajeanae J.

I recently worked with Ed to buy my first car, and I couldn’t be happier with the experience! As a first-time car buyer, I was feeling overwhelmed and unsure of what to expect, but Ed made the entire process smooth, quick, and stress-free. From the start, Ed was incredibly helpful, taking the time to walk me through every step in detail. He answered all my questions patiently, ensuring I understood everything and felt confident in my decisions. His knowledge and expertise were evident, and he made me feel like I was in great hands the entire time. Ed worked quickly and efficiently to find the perfect car for my needs and budget. He went above and beyond to handle all the logistics and made sure I got a fantastic deal. I truly appreciated Ed’s professionalism, transparency, and dedication to making the car-buying process as easy as possible. I couldn’t have asked for a better experience, and I would highly recommend Ed to anyone looking for a car broker who genuinely cares about their clients and delivers exceptional service!

M A.

From the phone to order the parts till I got there I received great customer service from the service and parts department. They were accommodating and patient with me. Rob who assisted me this evening was wonderful and made everything go smoothly. I definitely recommend them to any Cadillac owner who needs service or parts for their vehicle. Five stars!

Floyd H.

This dealership is absolutely top notch. From sales to service they just do it right. I’ve been a customer for some years now and just purchased my 3rd vehicle from them. Joe Diamond is awesome!!! Made sure my experience was smooth and that my deal got done in a timely matter. And the Service Department is what has kept my business, they are second to none. I 100% recommend Brogan Cadillac. They treat us like family!!!

Jhonnattan D. L. C.

We recently bought a 2023 escalade and I would like to specifically shout out our sales rep. James Mastrogiovanni. He was truly patient, informative, professional and helpful. The purchase process went very smooth, we got the car we want with the specific package. What we loved the most he listen to what we wanted and never trying to push or sell anything other than that.

We are enjoying our new car.

Thank you James and Brogan Cadillac.

Sibel

I had a fantastic experience purchasing my Cadillac Escalade IQ, thanks to Ron at Brogan Cadillac. From start to finish, he was incredibly patient, knowledgeable, and professional. He took the time to answer all my questions, ensuring I had all the information I needed to make the right decision. Never once did I feel pressured, which made the entire process smooth and enjoyable. If you're looking for a trustworthy and helpful salesperson, I highly recommend Ron! I will definitely be working with him again!

Angela T.

I have been a customer for over 20 years. They have always been fantastic. Joe Diamond is my guy and he is always super helpful with whatever I need and super quick to get back to me should I need anything. I have gotten my last 2 vehicles through him and he always makes the process as smooth and easy as possible. I highly recommend Brogan Cadillac and Joe - there's a multitude of reasons I have stayed with them this long.

Ron K.

Purchased my Cadillac ESV few years ago here. Great sales people and managers. Andy my rep was excellent from day one. The excellent experience changes when you visit their service department. The door protected fender started to un glue in few months of purchase and bought it back under warranty to fix it. They tried to blame me for it but it literally showed sign of damages but the glue that was used to hold it together giving up.

Fast forward 2 years today. Went for a 2nd oil change. The kids that takes in the car was acting very shady making eye contacts with me. Being they were young I didn’t make a big fuss about it since I looked like crap coming out of gym to the dealership. Thought they were just talking crap about me the way I looked. After waiting 2 and half hour for a simple oil change I noticed a paint chipped off my driver door. Im one of those guys who owns a-lot of cars and barely drive them. I take care of my cars like they are my babies. These guys without consulting their employees tried to say the scratches were there prior to me coming there. This is where I was extremely pissed off. I asked Cris the service rep and he tried to show me a yellow paper stating where the scratches were when they checked in the car. I didn’t even know of this yellow paper. If it exists why not have customers sign to acknowledge the scratch prior to takin in the car? The old white guy in the back and the old Spanish dude both immediately tried to blame me saying it was there prior. They immediately tried to point to the shady yellow papers showing a pen mark indicating previous marks. A paper they don’t make customers aware of or sign. I get it accidents happen but the way you tried to prevent it by blaming a customer who spent over $100,000 for a car is ridiculous. What made me upset is that you all thought I was a minority and treated me like one. This place is a joke. I was told to bring back the car on Monday so they can fix it and get me a loaner. What should have been a simple hour long oil change ended up being a long 2 and half hour oil change with a chipped paint on my driver door and loss of work on Monday. Will update once this matter is solved