At Home Recreation, LLC - East Brunswick, New Jersey

Betty G.

We needed help in replacing our old pool and reached out to At Home Rec. Our salesperson was a young man named Matt Aronowitz. I could not have been happier with Matt. He was very knowledgeable about ALL the products in their store, answered all our questions & concerns (and believe me we had a ton) & explained everything so well. We left there feeling very good about our purchase & had no questions unanswered. I would definitely recommend this young man & will contact him with any of our pool needs in the future. Matt if you read this, thank you again for everything, you are the reason we purchased our new pool from At Home Rec.

Jackie M.

Matt helped us with choosing a new pool and we were so impressed by his knowledge and professionalism. He answered all of our questions and helped to make a very stressful process, quick and easy. We will definitely be back!

Stacey L.

Absolutely awesome customer service.

I bought a cover and it is already ripped. I called and explained the situation to Theresa in the home office. She assured us that they will rectify it May when we remove the cover.
I will be a loyal customer!

Sammy S.

Thank you Mr esteves for allways be super helpful my family really enjoys our pool and Jacuzzi thank you you are true lider in service to all the customers.

Kathi C.

Ed Dubas was most helpful in assisting our pool purchase. He is extremely knowledgeable and professional. Highly recommend At Home Recreation East Brunswick for all outdoor needs.

John P.

Such an odd experience. My wife yesterday 9/25 bought the wrong pool cover. I went back to return it and gave the receipt to the young man at the cash wrap. While I was assisted on the floor getting the right cover. I went back to the register and the new cover was cheaper. I was told the remainder was put on a store credit without my ok. Manager came over and for the next 15 minutes explained to me all of the reasons he could not give me my $21.32 back the way we paid. I attempted to work with them to figure out a solution. There was NO chance I was leaving without the money that was due to me. So, after 15 minutes of excuses and failed ideas by the store they opened the till and gave me my money. One option they came up with BTW was the young cashier was going to give me money out of his pocket and there was NO chance I was allowing that. It should not be this hard to fix an error.
This situation was ridiculous and embarrassing! I will unfortunately never go here again even though I live 2 minutes away. Just disappointed in the situation these employees were put in by poor POS systems.
RESPONSE TO STORES RESPONSE
I do 100% understand policy. I hope you understand that this happened because I was told to leave the item I was exchanging and get the correct one and as I was doing that the cashier did a return to a store credit without asking. If they would have told me that was going to happen I would have done the return first then repurchased the new cover. That is not a policy that was an error by the TM that could have been avoided.
Yes, I did get my refund but only because I provided a solution to the “manager” after their mistake. Don’t deflect, understand the error, train TM’s and fix the problem so nobody else has to go through what I did.

Jason S.

Matt, Glenn, and Chris were amazing to work with. They were incredibly helpful and answered all our questions. Overall customer service was great. We highly recommend AHR for your outdoor/patio needs!

Jerry C.

Super courteous service. I had a pool robot repaired and I was in and out in 10 minutes. Ed is a superstar and I highly recommend for all pool needs
Thanks Ed !!