Ann Taylor - Marlton, New Jersey

Kelly H.

I'm here with the wife. Nice people. Weird music. Nice place to sit and wait patiently for her to try on lots of stuff back by the fitting rooms. A TV back here on Sundays would be a big hit, I think.

Dee

The store is clean and organized with lots of beautiful items. The salespeople do not treat all customers equally, especially people of color. I was ignored while others were offered assistance. At first, I gave them the benefit of the doubt since I entered so quietly. But both associates made direct eye contact with me. One continued to ignore me and the other offered no more than a fake smile.

Jon C.

Went to purchase my wife something and the older woman in the back couldn’t ring on the register she said. One of the managers seemed to overwhelmed to help me .. The store also has a odor. I went to Talbots instead . Way better experience.

Maryam A.

Zero stars, if that were an option

The AT store in Marlton, NJ just cost the company a loyal customer. I’ve been shopping at AT for YEARS! Not anymore.

I was in the store for approximately 30 minutes. The store was not crowded at all (there was exactly 1 other customer at one point. The two salespersons both happily chatted with her). I received ZERO customer service; I literally sifted through stacks of pants looking for my size (I was not even in the sales section, so there was no excuse), and helped myself to a fitting room, only to finally make it to the checkout counter where the cashier still could not be bothered to greet me or even look me in the eye. At that point I told her I was not purchasing anything and explained to her exactly why. She still did not greet me or apologize but stood there looking like a cross between dumbfounded and unbothered. I told her I’ve been in that exact store dozens of times and have never been ignored like that.

Good bye AT! I don’t do poor customer service. There are far too many retail options for that.

~ A once loyal customer

Updated 11/21/17: I alerted AT’s corporate offices about the experience. They were apologetic and forwarded my concern to the regional VP, district manager and store manager. The store manager and district manager have since reached out. They were very professional and highly apologetic and assured me they will address this with the store associates. I’m not sure if I’ll shop there again but I am satisfied with management’s responsiveness.

Kristin T.

Horrible experience!!!!…The employees were to busy gossiping about another employee to help me ..The manager I think she said her name Jeanette was part of the gossiping as well. I will never go to this store again very unprofessional

Sandra M.

High quality, worth the price. The customer service is great, helpful and kind and not pushy at all. Is the best option around for business casual, specially if you are petite.

Penelope M.

Ot was nice to see the store style still is classic just the way I like it. And the service was just as good walked out with a few nice things 👌

Linda M.

employees were nice. ipad system wasn't working. a little aggravating