adidas Store Irvine - Irvine, California

Mohammad Alamour

On December 10, 2024, I attempted to return a pair of shoes because they did not fit properly. After waiting for about 10 minutes, an employee (white male, approximately 5’7”, with a beard and wearing all black) approached me. He did not acknowledge me and immediately began inspecting the shoes to determine if they had been worn.

I explained that I had only worn them inside my house and briefly in the garage to check their comfort, but they did not fit well. The shoes caused my ankle to hurt and turn red. Despite this, the employee was very rude, refused to engage with me properly, and declined to give me his name when I asked.

The shoes were clearly not worn outdoors and were a gift. My intent was only to exchange them for a larger size, as I initially received a size 9.5, which I was told would be true to size. However, they did not fit as expected and caused discomfort. This experience was extremely frustrating and disappointing.

hamid jafari

I recently visited the Adidas store at Irvine Spectrum and had a positive experience. The store itself was well-organized, and the staff were friendly and helpful. Customer service was fast and efficient, making the shopping experience smooth. Additionally, the prices for the level of shoes offered were quite reasonable. Overall, I would definitely recommend this store for its service and value.

Gabriella Nieves Robinson

Drove 45 minutes to return something in store at this location and was told they can't take online returns on Memorial Day. After I called to verify and checked online. Called the store to talk to a manager and was told they actually don't take returns on the weekends period because they don't have the space to store and FedEx can't pick up their returns. Which sounds like 1. They need to get their stories straight and 2. Not like a consumer problem. Anyway, don't shop here.

Floyd Maseda

Drove 30 minutes to get here since it was the only store near me. Wanted to return something in store that I bought online but they wouldn't let me since it was a weekend. Evidently they only accept online returns Monday-Thursday. What kind of stupid policy is that? You clearly have the ability to accept returns; you just don't want to do it on a weekend because... reasons? Now I have to take time out of my weekday to drive an entire trip again for absolutely no reason. People wonder why brick and mortar stores are becoming irrelevant? This is why. Managers like this.

사랑이

Great food and reasonable price and amazing portion. Thanks

Jiabei Zeng

This store doesn’t accept return as the official website promises.

Chris Raaz

Changing my review to 4 stars! Matthew was great helping me.

The other employee, a different day was not the best but I think he is no longer working here.

kealsey g

I recently had the pleasure of visiting the Adidas store, and I couldn't be more thrilled with the outstanding assistance I received from the knowledgeable and incredibly helpful Aritz. From the moment I walked in, Aritz's warm and welcoming demeanor set the tone for an exceptional shopping experience.

As someone who can sometimes feel overwhelmed when faced with a plethora of choices, I was initially unsure about which pair of shoes to choose. Aritz's genuine enthusiasm for his job and expertise in the products quickly put me at ease. His understanding of the various styles, features, and performance aspects of each shoe was truly impressive.

What stood out most during my interaction with Aritz was his unwavering patience and dedication to ensuring that I found the perfect pair. He took the time to carefully listen to my preferences, ask insightful questions, and provide thoughtful recommendations based on my needs. It was evident that he genuinely cared about helping me make an informed decision, rather than simply making a sale.

Aritz's friendly and approachable nature made the entire process enjoyable, turning what could have been a stressful decision into a delightful shopping experience. His passion for the brand and commitment to customer satisfaction truly set him apart.

Not only did Aritz help me find the ideal pair of shoes, but he also shared valuable insights about Adidas' commitment to quality and innovation. His product knowledge was not just limited to the shoes themselves; he went above and beyond to provide information about the brand's ethos, which only strengthened my confidence in my purchase.

I left the Adidas store not only with a fantastic pair of shoes but also with a newfound appreciation for exceptional customer service. Aritz's professionalism, kindness, and dedication are a shining example of what makes the Adidas shopping experience truly outstanding.

I want to express my deepest gratitude to Aritz for making my visit to Adidas memorable and enjoyable. Thank you for your outstanding service, Aritz – you are a true asset to the Adidas team!