L.L.Bean - Hudson, Massachusetts

L.L.Bean: A Timeless Retailer with a Rich History

L.L.Bean, a name synonymous with quality and reliability, has been a staple in the retail industry for over a century. With its roots in Maine, USA, this iconic brand has evolved into a global phenomenon, offering a wide range of products that cater to diverse tastes and preferences. In this article, we will delve into the world of L.L.Bean, exploring its main services, location, featured characteristics, practical information, and highlighting the positive aspects mentioned in customer reviews.

Main Services

• Clothing store: Offering a vast array of clothing items for both men and women, including flannel shirts, sweaters, and outerwear.
• Camping store: Equipped with all the necessary gear for camping enthusiasts, from tents to sleeping bags.
• Luggage store: Providing high-quality luggage that is both durable and stylish.
• Outdoor sports store: Catering to those who love the great outdoors, with products for hiking, fishing, and more.
• Shoe store: Offering a wide selection of shoes, from boots to sneakers.

Location and Access

L.L.Bean is situated at 15 Highland Commons W East, Hudson, MA 01749, United States. This location is easily accessible by car, with ample parking available on-site. The store is wheelchair-accessible, ensuring that all customers can navigate the premises with ease.

For those who prefer not to drive, there are public transportation options available. The store is also close to several bus routes, making it convenient for commuters. For those who prefer to shop online, L.L.Bean offers a convenient in-store pick-up service, allowing customers to order products online and collect them at the store.

Featured Characteristics

L.L.Bean is renowned for its commitment to quality and durability. The company's products are designed to withstand the test of time, with many items becoming family heirlooms. The store's products are also made from high-quality materials, ensuring that they are both functional and comfortable.

One of the unique characteristics of L.L.Bean is its " Guarantee" policy. The company stands behind its products, offering a 100% satisfaction guarantee. If a customer is not satisfied with a product, they can return it for a full refund or exchange it for a different item.

Another notable feature of L.L.Bean is its commitment to sustainability. The company has implemented several initiatives to reduce its environmental impact, including the use of recycled materials and energy-efficient practices.

Practical Information

* Phone: 888-314-0206
* Website: llbean.com
* Address: 15 Highland Commons W East, Hudson, MA 01749, United States
* Hours of Operation: [Not specified]
* Payment Options: Credit cards, Debit cards, NFC mobile payments
* Services: In-store pick-up, On-site services, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Quick visit

Positive Aspects from Customer Reviews

* "Very helpful Associates provide assistance without any sales pitch. No attempt at up selling either. Went out of their way to locate an out of stock wind breaker for me by calling."
* "Stopped in to get 4 items I had my eyes on after clicking around on the L L Bean website… found what I was looking for in haste. Tremendous assistance from the employees. I’ve received excellent service from L L Bean staff in the past."
* "An excellent shopping experience. Helpful staff, well-organized store, and great products. I will definitely return to L L Bean in the future."

These positive reviews highlight the excellent customer service provided by L.L.Bean's staff, the well-organized store, and the great products offered. Customers appreciate the helpfulness and assistance provided by the staff, which sets L.L.Bean apart from other retailers.

👍 Reviews of L.L.Bean

Operations M.

5/5

Very helpful Associates provide assistance without any sales pitch. No attempt at up selling either. Went out of their way to locate an out of stock wind breaker for me by calling a warehouse even though the computer in the store showed no stock. Excellent overall experience.

Mustafa A.

5/5

Stopped in to get 4 items I had my eyes on after clicking around on the L L Bean website… found what I was looking for in haste. Tremendous assistance from the employees. I’ve received compliments on my navy sunwashed textured cotton sweater! And my son wears my 3 season beanie more than me now hahahaha. Thank you guys.

A C.

1/5

Absolutely horrible customer service. Very dissatisfied with the dismissive treatment by the manager, Rickie. In future we’ll be doing business with Cabela’s instead of LL Bean.

Alex C.

2/5

This store is well stocked with fresh updated items and has all the LL Bean merchandise a fan of the brand would want. However what this store lacks is the true spirit of LL Bean, rooted in customer service and empathy. I’ve been to numerous stores of LL Bean, including the pilgrimage to Freeport once a year. I’ve never had a worse experience in an LL bean store has I did in Hudson. Cold and unconnected staff. Untrained newbies on register and a management staff that was downright rude and unapologetic. Left there feeling gross after they made a mistake and couldn’t care less to make it right.

Dan R.

5/5

I went in looking for a pair of shoelaces for my hiking shoes and was told that all of the ones for sale would be too long as they only had replacements for boots. However they could make me a pair of custom laces. WOW 10 minutes later I'm out the door with new laces in my shoes and I learned what an aglet is. Wonderful cheerful staff

David B.

5/5

Excellent store, with very patient staff! Kudos to JT for gently encouraging a reticent, elderly customer to buy great new shoes to replace favorite, old LL Bean shoes that wore out after many, many years.

Gabriel B.

3/5

I’m going to be completely honest, I was really uncomfortable at the store. I brought my mother to purchase some Hoka shoes. She’s an outdoors/hiking Professional from Puerto Rico, visiting. We arrived, they were two employees upfront, and no one greeted us, no big deal. We walked towards the back to check the shoes. We started looking around, one of the guys that was upfront finally helped us. The entire time we were sitting down, trying on shoes, felt like all eyes were on us, from the employees. We picked the shoes that we wanted. The employee took the box and told us they will keep it for us at the registers. We cashed out and the lady didn’t even offer us a bag, just handed us the box. When I asked her for a bag, she looked at me weird said oh yes I guess you need one. My mom was already uncomfortable so she said don’t worry. I’ll just take the box. Not sure if it’s just me but I didn’t care for that interaction. I usually buy from LLBean mostly on the website. I think I’m gonna stick to the site and not go to the store.

S K.

4/5

Decent LL Bean outlet
They didn't have everything, for example, no gloves when we last went.