Catalina Ace Hardware - Catalina, Arizona

Letha Gonzales

This Ace has the best employees! Helpful, knowledgeable and eager to not only make sure you get what you need to do the job but lifts your spirits and leaves you smiling ? I won't point out an individual employee because they all deserve high praise ❤️

Laura

This use to be a good place to go until my latest visit. On Sunday October 13th 2024, at approximately 4:30PM, my family and I came in to buy some hardware, and we encountered a man with an unleashed Pitbull dog inside the store. The dog was also not wearing a collar. We had children with us, so we were extra concerned about our safety. When we talked to the two male employees working the floor one proceeded to tell me that “there was nothing they could do about the unleashed dog”. The other employee didn’t even respond to me at all. We were completely taken aback by this. Apparently employees cannot tell customers to put leashes on their dogs when they’re in the store, even though its a major safety issue for other customers. Because of this we wont be coming back here.

Paul B

I called Ace handyman at this store
And they referred Jim at wall to wall
And he is Now my go to guy !!
Need some Good Quality Guys !!!
This is the Place !!!
Maybe not Low Bid But 5 stars from me !!

Brian Lenck

I went into Ace Catalina to get information on their window re-screening service. Employee at the paint station said they don’t have a re-screening service. There happen to be 2 customer screens sitting on the counter and I asked about the screens. After some back and forth he agreed that they have the service. He was uncooperative and certainly not interested in assisting me in any way. I like to support local small businesses whenever I can but they just lost a local customer due to this employee’s bad attitude.

Kirk Pangus

Been here multiple times in the past 3 months. All their staff are always ready to assist.

Adam Oday

I took a spare key in I didn't buy there. VW Bug, they wouldn't cut it. Must buy the key there apparently. Not recommended for your local ACE

Wes McCollaum

You expect great customer service from Ace hardware but this place had none of that. The employees had very little knowledge of the inventory, or any kind of knowledge at all. When I did find what I needed I took it to the counter and waited 15 to 20 minutes while the clerk discussed a return with some previous customers. it wasn't even in knowledge that I was there, so I returned the item I was going to buy back to the shelf, and went down the street to home Depot, as I was leaving nobody even noticed it I had returned the item and left. I would go somewhere else..

Cassandra Olson

This Catalina Hardware store lives up to the ACE brand. I come from White Bear Lake, MN and in that town, ACE Hardware was and is the Hub. Catalina ACE Hardware has the same qualities. You walk in the store and a staff member is there waiting to greet or help you. These guys and gals are technical, helpful and know where everything is in the store. When I was looking for a Weber Natural gas grill, I checked all the bigger hardware stores in Oro Valley/Tucson, then called Catalina ACE and spoke to the manager Steve because I wanted to shop locally. His price was competitive and he knew the answers to my questions. A week later he arrived with the grill and cover and expertly installed it in my back patio. This was July 2019. Then recently I struggled with a lamp and shade purchased in Colorado 15 yrs ago. This is not an ordinary lamp, so I bought some parts on my own at this ACE and tried to fix it, but I'm not that good at it so I asked a staff member who told me to bring in the shade, which I did. Such a busy store nearly every time I am there, but I left my lamp/shade, Steve and staff fixed it and called me an hour later to pick it up. We folks living in SaddleBrooke and SaddleBrooke Ranch are very fortunate to have this ACE Catalina Hardware and many people here comment how much they appreciate and "go to" this store.

Thanks to the MGR and Staff, keep up the good work!!