Sexton Automotive of Oak Ridge - Oak Ridge, Tennessee

Sexton Automotive of Oak Ridge: A Comprehensive Overview

Sexton Automotive of Oak Ridge stands as a well-established and reputable provider of automotive services and sales within the Oak Ridge, Tennessee community. Located at 799 Oak Ridge Turnpike, the company has cultivated a strong presence as a women-owned and small business, consistently demonstrating a commitment to quality and customer satisfaction. With a comprehensive range of services and a welcoming atmosphere, Sexton Automotive caters to a diverse clientele seeking reliable vehicle solutions.

Services Offered: A One-Stop Automotive Shop

Sexton Automotive distinguishes itself through its extensive service offerings, effectively functioning as a complete automotive resource. Customers can expect:

• Used Car Dealership: A diverse inventory of quality used vehicles, carefully inspected and ready for purchase.
• Auto Body Shop: Professional collision repair services, utilizing skilled technicians and modern equipment to restore vehicles to their original condition.
• Auto Repair Shop: Comprehensive maintenance and repair services for all makes and models, ensuring optimal vehicle performance.
• Car Rental Agency: Convenient and affordable car rental options for short-term transportation needs.
• Oil Change Service: Quick and efficient oil changes, performed by trained professionals.
• Tire Shop: A wide selection of tires to fit various vehicles and budgets, along with professional installation services.
• Used Truck Dealer: A specialized selection of used trucks, catering to commercial and personal transportation requirements.
• Wheel Alignment Service: Precise wheel alignment services, enhancing vehicle handling and tire longevity.

Furthermore, Sexton Automotive offers additional conveniences such as on-site services, including oil change and repair services, streamlining the customer experience. They accept a variety of payment methods, including cheques, credit cards, and debit cards, providing flexibility and ease of payment.

Accessibility and Amenities

Sexton Automotive prioritizes accessibility for all customers. The facility boasts a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring inclusivity and convenience. The welcoming environment extends beyond physical accessibility; a friendly shop dog adds a touch of warmth and personality to the service experience.

Customer Feedback and Reputation

The company’s commitment to customer satisfaction is reflected in its impressive Google My Business rating of 4.7/5, based on over 159 reviews. These reviews consistently highlight the company’s friendly staff, reliable service, and trust-worthy business practices. Customers frequently commend the team’s dedication to providing a positive and helpful experience. The ease of vehicle rentals and the affordability of the services are also frequently mentioned as key strengths. Many customers appreciate the long-standing relationship they’ve built with Sexton Automotive, citing their consistent reliability and commitment to vehicle maintenance over several years. The ability to buy used goods further enhances the value proposition for customers seeking cost-effective vehicle solutions. The team, including Elizabeth and Michael, are consistently praised for their professional and approachable demeanor.

Contact Information and Website

For more information or to schedule an appointment, please visit their website at https://www.sextonautos.com/ or call them directly at 8652723223. Sexton Automotive of Oak Ridge is dedicated to providing exceptional automotive services and building lasting relationships with its customers.

👍 Reviews of Sexton Automotive of Oak Ridge

Elizabeth N.

5/5

Very friendly and I can trust them with all of my vehicle maintenance. We’ve also used them for rentals which is easy and affordable. Elizabeth and Michael are both great to work with. Highly recommend!

Bridgett H.

5/5

Sexton’s has top notch customer care with rental cars and vehicle service/repairs. Their staff is always very friendly and they even have a shop dog! I’ve never had a negative experience in the 5+ years going here. Thank you for all you do!

The M. F.

1/5

The lady that handles rentals is not very nice. We rented from them and had a rock hit our windshield on the interstate. Our insurance has to cover the repair and that fine. We are trying to get everything taken care of. The lady in charge of the rentals was very rude to the glass company, that my insurance company sent out there. This company only care about making money and rentals not about customers. I spoke with the owner Elizabeth and I was informed they have a business to run. So Morgan county and surrounding county DO NOT REMT FROM THIS COMPANY

lynn G.

5/5

Needed a rental post haste and Sharla had one ready for me while my vehicle is in for warranty work. Thanks

Marilyn W.

1/5

We took our Silverado to Sextons in Oak Ridge for several repairs. The first was the airbag light that had started staying on for the last several years. They replaced two things. The most expensive was the sensor under the drivers seat. The second was the seat belt on the passenger side. When we picked it up after they had it for a week it seemed to work fine. But after driving it for a few miles the next day it came back on. When we went back and asked if there was anyway we could be compensated for this, Michael Beard laid 300 cash on the desk and told us if we hadn’t been loyal customers, for around 12 or 13 years, since they opened at that location we wouldn’t have gotten anything. He said this was the cost of labor. The job cost about 800 counting parts.
We accepted that and left.
The third job was replacing ignition switch because sometimes the key wouldn’t turn unless you jiggled the steering wheel. Later that day after driving around 50 miles the truck wouldn’t start at all. We had noticed that the clock was going to 12 when truck turned off and restarted. AAA and Michael Beard came to our house at the same time. After some difficulty it started and we took it to Tire discounters for a new battery, 335 bucks. The other one was fine before the work. The next day, 2 days after picked up from Sexton, we drove to Clinton, 5 miles, and after our stop there had difficulty starting truck, plus clock back to 12. Back to Tire Discounters who kept it through Monday. They said it was an electrical problem and a dealer needed to fix it. It is now at the dealer and heaven knows how much more it will cost.
1326 after 300 refund at Sexton. And whatever the dealer charges. When Sexton Manager was contacted about this he said we were not getting any compensation for the fact that a truck that started every time we turned the key before and now we can’t drive until what ever is wrong with it is fixed. We were loyal customers, just not valued ones.

LaDonna R.

5/5

I highly recommend this establishment. I have had multiple dealings with this business and it has been easy and honest each time. The last purchase was tires for my car. I explained my preferences and what I needed from my car and tires. I accepted what was recommended and the tires have been perfect!

Georgia P.

5/5

Shout out to Sexton Automotive Body shop. They did excellent job on my Mitsubishi after I hit a wild boar! The people that work there are so nice and they know their business. I highly recommend them.

ashley P.

5/5

Sexton Automotive Group always goes above and beyond for my family and our automotive needs! Hands down the best service and staff around! Let them take care of you too!

Elizabeth N.

5/5

Very friendly and I can trust them with all of my vehicle maintenance. We’ve also used them for rentals which is easy and affordable. Elizabeth and Michael are both great to work with. Highly recommend!

Bridgett H.

5/5

Sexton’s has top notch customer care with rental cars and vehicle service/repairs. Their staff is always very friendly and they even have a shop dog! I’ve never had a negative experience in the 5+ years going here. Thank you for all you do!

The M. F.

1/5

The lady that handles rentals is not very nice. We rented from them and had a rock hit our windshield on the interstate. Our insurance has to cover the repair and that fine. We are trying to get everything taken care of. The lady in charge of the rentals was very rude to the glass company, that my insurance company sent out there. This company only care about making money and rentals not about customers. I spoke with the owner Elizabeth and I was informed they have a business to run. So Morgan county and surrounding county DO NOT REMT FROM THIS COMPANY

lynn G.

5/5

Needed a rental post haste and Sharla had one ready for me while my vehicle is in for warranty work. Thanks

Marilyn W.

1/5

We took our Silverado to Sextons in Oak Ridge for several repairs. The first was the airbag light that had started staying on for the last several years. They replaced two things. The most expensive was the sensor under the drivers seat. The second was the seat belt on the passenger side. When we picked it up after they had it for a week it seemed to work fine. But after driving it for a few miles the next day it came back on. When we went back and asked if there was anyway we could be compensated for this, Michael Beard laid 300 cash on the desk and told us if we hadn’t been loyal customers, for around 12 or 13 years, since they opened at that location we wouldn’t have gotten anything. He said this was the cost of labor. The job cost about 800 counting parts.
We accepted that and left.
The third job was replacing ignition switch because sometimes the key wouldn’t turn unless you jiggled the steering wheel. Later that day after driving around 50 miles the truck wouldn’t start at all. We had noticed that the clock was going to 12 when truck turned off and restarted. AAA and Michael Beard came to our house at the same time. After some difficulty it started and we took it to Tire discounters for a new battery, 335 bucks. The other one was fine before the work. The next day, 2 days after picked up from Sexton, we drove to Clinton, 5 miles, and after our stop there had difficulty starting truck, plus clock back to 12. Back to Tire Discounters who kept it through Monday. They said it was an electrical problem and a dealer needed to fix it. It is now at the dealer and heaven knows how much more it will cost.
1326 after 300 refund at Sexton. And whatever the dealer charges. When Sexton Manager was contacted about this he said we were not getting any compensation for the fact that a truck that started every time we turned the key before and now we can’t drive until what ever is wrong with it is fixed. We were loyal customers, just not valued ones.