Runway Fashion Exchange Valencia - Valencia, California

laylajmla

I really wouldn’t recommend selling your clothes here. They have way too many unnecessary rules—for example, I was just turned away because I brought my items in a box instead of a bag. I literally had to go all the way back home just to repackage things, which feels petty and unhelpful. On top of that, they barely offer you anything for items that are actually worth money. If you’re looking to make a decent return on your clothes, this is not the place. Not worth the hassle.

Ji Y.

It was my first time ever going into this place the ladies were very nice and lovely I go back in after a 3 hour wait which is completely fine and the man working told me my clothes smelled weird when they hadn’t been worn in nearly 6-7 months. And they were washed. And he didn’t even look in the bags nothing was moved in the bags one bag I brought in was still tied exactly like I had it because he didn’t even bother actually going through the bags saying they already had similar things in the store…how would you know when you didn’t even open the bag? I’m incredibly disappointed with my service from him. He wasn’t polite at all. Will not be going back sadly.

Stacy F.

I have visited this store many times to sell my daughter’s clothes that she has grown out of. The girl that I visited earlier today was very kind and helpful but, every time I bring in a big basket full of clothes, they only take 1 thing out of the entire basket. I have higher end items in my basket as well. Last time I visited, I had several pairs of Calvin Klein shorts and other higher end item that they said they didn’t need. I was very irritated because I see some things on their rack that look like they came from very random places and off brands.
Also, my other complaint is that they don’t take anything above a size 12; at least they haven’t taken anything from me above a size 12. The store feels like it’s geared mostly towards size 6 teen girls. If you don’t fit in that size or don’t have any clothes to sell that are that size, don’t bother bringing anything in because they won’t take it.

I will be bringing my higher end clothes to other consignment shops around the valley since clearly, Fashion Runway is a complete fail.

amarise D.

dishonest, thieving, and disgraceful employees. my best friend accidentally left her bracelet in the dressing room after trying on some clothes, she called to see if it was still left there and the employee on the phone said they’ll check and call back if it is. hours passed and they never called back so my friend went back to the store to find it, and she saw HER OWN BRACELET BEING SOLD ON THE JEWELRY COUNTER. and the employees knew it was the same bracelet she called about having lost. then tried to play dumb when she got to the store and pointed it out…seriously, what the actual hell? no integrity whatsoever. not sure how a store feels comfortable profiting off theft of the same customers who support them, but whatever. good to know where i’ll never be shopping again.

Griselda S.

I went there on 4/14/25 to drop off clothes. They are known for buying out used clothes, but this place is a joke and a scam. I brought in a box of nice and preloved clothes. Brands that are from Express, American Eagle, Hollister, and few more cute trendy clothes that I know girls would love. I even had a vintage Hollister shorts in there. They told me that they unfortunately have to passed on my box due to my clothes not being trendy? Plus the clothes I brought in, were already on the floor?. Don't promote that you buy out used clothes if you can even keep your words. And it's more crazy that when they do choose your clothes, it must be designer. You're getting ripped off from what you originally paid your item in the first place. In the end of the day you're only getting about $1-5 while they are getting sales from the clothes you donated.

Honestly all I gotta say is screw runaway fashion exchange. I'm better off taking my clothes to GOODWILL since I know they will take MY USED CLOTHES and put it in GOOD USE.

Olivia A.

My hopes were high for this store based on the enthusiasm showcased on their website but unfortunately my first visit has turned into my last.

I made sure to check the selling rules before arrival. It states clearly on the website that clothes can be brought in a "bag, box, or laundry basket" however when I brought the basket in, I was told by the employee at the counter that they only take clothes in bags but since it was my first visit they would make an exception.

The general condescension of the employees was offputting when I returned a couple hours later and the vibes were a match to the store's lighting—dim and unwelcoming. They purchased the two handbags I had placed on top of the clothes and nothing else.

They didn't even look at my basket of clothes which included gently used items from Lululemon, Ann Taylor, Levis, Giorgio Armani, Topshop, Everlane, Mango, Urban Outfitters, and ignored the BLANK NYC (REVOLVE) genuine suede moto jacket and barely used Rebecca Minkoff Chevron Quilted crossbody bag—probably because it was placed within the clothes. I'm a small gal so many of the clothing items were petites which seemed to have baffled the employee who believed I had brought in children's clothes. He referred me to a nearby children's donation center and when I expressed confusion, he then took time to explain why children in need require clothing donations. I definitely did not need that mansplained to me.

Left the store and immediately went to Goodwill (the employees there were very nice!). Will not be buying or selling to this store in the future.

dino G.

This place is stacked with a variety of clothes in my opinion, I’m 20 YO, but even my dad liked the clothes here. I don’t know why people say it’s expensive the prices are good. I recommend coming here. The girls in the front are nice too.

Elham A.

Such great deals on notably fashionable brands and in many sizes! Well organized and found amazing pieces. Would recommend!