Marc Jacobs - Westfield Valley Fair - Santa Clara, California

Breana P.

I recently had an incredible experience with Jay, the manager at Marc Jacobs, and I just had to share! I was hunting for a limited edition tote bag, “Denim Tears,” that I needed, and after calling the store to inquire about it, I spoke with Jay.

While he regretfully informed me that they didn’t have the bag in stock, I was blown away by the customer service he provided. Instead of saying “no” and “ thank you for calling Marc Jacobs,” Jay asked about my preferences and offered to check other locations for availability.

What truly impressed me was his genuine passion for helping customers. He didn’t rush the conversation but listened attentively, ensuring me they were there to help and would do all that he could to assist me in finding the bag. Guess what? He found a bag and gave me the information, and the other store completed the transaction and shipped it to me at home.

It's rare to find good customer service and someone who cares about the customers, but Jay and Marc Jacobs did that! It wasn't anything too fancy or over the top, but something simple like, “Would you like me to check other stores for you?” I didn't even have to ask. Thanks to him. I’ll keep Marc Jacobs on my radar, and I look forward to making more purchases in the future!

Jessica S.

I CANNOT say enough about the store manager Jeff. He is more than knowledgeable not only about the product in his store but about the brand as a whole. I felt like I really got to understand and appreciate the purses I was looking at. He took the time to change out straps, show me colors and sizes and bring things out from the back. I never felt rushed or pressured. This was my first major purchase like this and I felt totally at ease. I was able to ask any and all questions. I absolutely love my new back and will definitely be coming back to shop from Jeff again.

William W.

I had the pleasure of interacting with Martha from the Valley Fair Marc Jacobs store today, and I cannot praise her enough for her exceptional customer service. When I called inquiring about a bag and wallet for my wife's and my wedding anniversary, Martha's assistance was invaluable. She was polite, informative, and went out of her way to ensure I had a seamless shopping experience.

Despite living in Sacramento, Martha made it possible for me to purchase the items without having to drive to Santa Clara. She promptly sent me a purchase link and guaranteed a swift delivery to my doorstep. Martha's dedication and attention to detail truly set her apart as an outstanding employee.

If you're in the store and need assistance, I highly recommend seeking out Martha. Her professionalism and helpful nature embody the spirit of the Marc Jacobs brand. Thank you, Martha, for your outstanding support and service!

~ Wil ✌️🏾

ロク

The employee was so rude she thought that I can’t afford the bag and she showed her attitude with me, but Mar Jacobs is not really really luxury brand. However employee act like it’s really luxury and like she owned the brand. That’s so ridiculous.

Kenya R. (.

Definitely will not be returning to this location. As soon as I walked in I immediately felt like the workers didn’t want me there. I was followed around the store the entire time. It was a very uncomfortable situation. The women in charge also commented on my form of payment as if my debit card wasn’t legit. So if u like to feel discriminated, go to this location.

Latrina R.

I love the entire vibe of this location 😌 the staff extremely friendly and always go above and beyond to make your shopping experience more enjoyable

Yuh2woo

Amazing service, explained everything perfect and showed me different ideas and styles that can go with my purchase. Extremely helpful and kind! The big buff guy helped me and he was very knowledgeable of everything thanks!

juan H.

I call yesterday to check the store hours the lady who answered said yesterday will be closing by 8pm and today Friday at 9pm guess what…. It was closed, is this considered a quality store…. I drove 4 hours to the store for nothing…. Customers are obviously not respected at this store based on the misleading information that they gave me. I am overly disappointed with this and are not pleased at all. That’s why I will be giving it a 1 star rating not just to the store but to the employees for giving me false information.