Porsche Design - Beverly Hills, California

OLQ

So now Porsche has abandoned everything we loved for 100% electric cars, and now random Shiloms in their LA store !!! Brilliant move! Who needs a legacy when you can alienate your entire fanbase with terrible decisions.
Bravo, Porsche , innovation at its worst!”

Bijan A.

I had bought a Porsche Design fountain pen online with warranty for $550. The fountain Pen was defective and it practically fell apart into parts after 8 months of sporadic use. I took it to the store to find away to fix it or get partial credit for this defective pen.

They claimed since the pen was not purchased from the store they can’t service it and they can give me 64.50 credit the purchase of another 645 pen. Total fail. No attempt was done to send the pen to the manufacturer as suggested In the warranty.

In my opinion they should have honored the warranty and repair or have at least 50% credit for new pen.

Mike L.

I was a long-time customer of the store. I usually stop in when I visit the BH area.

I purchased a pair of very expensive sunglasses here in April of this year. Sadly, they fell out of my pocket and the lenses were damaged. I contacted the store to see if I could pay for repairs or new lenses (I was not trying to get warranty coverage, I was willing to pay to get them fixed since it was my fault.)

I called them and the very nice guy who I spoke to was not sure, but he made some inquiries and called me back to let me know they could not be repaired. He did offer to sell me another pair.

I find it astonishing that this store, and Porsche Design by extension, sell products that can't be repaired. I cannot express my disappointment with this experience.

I did follow up with the store, and with Porsche Design, and Rodenstock by email, but have not heard back from them.

Ruth H.

I had an awesome experience today when contacting The Porsche Design Store on Rodeo Drive in Costa Mesa. I was lucky enough to have my inquiry call answered by Matt Caputo who excels in Customer Service. He could not have been any more helpful, courteous, efficient, or kind in helping me today. My questions were answered "lightning fast" and my Online experience was explained clearly to me. You are very fortunate to employ such an exemplary gentleman!

Gold K.

Matt helped me pick out a few watches for my uncle. I love Porsche watches and the Automatic movements are very superb. Mission complete and my uncles are all matching wrists. Thank you Matt. Amazing experience!

Breck K.

This place was amazing. I am a huge car enthusiast, and I was pleased to see all of the Porsche Design products. We're were greeted by a very friendly salesman, who walked us through many products and explained the inspiration for each one. He even gave us a demonstration of the 911 Sound Bar, which was quite an interesting product. This place has a wonderful environment and was an amazing experience.

Chris G.

I bought an expensive pair of shoes (amongst a whole bunch of other things) and the shoes squeak. I've contacted your head office to try and find out how to get them repaired / replaced as I live overseas. They eventually replied over a month later after a reminder and then they've gone all quiet again. Do you stand by your products - they're not cheap and the customer service is appalling. The service in your store was perfect but now leaving a sour taste

Robert G.

Purchased a Porsche design time piece, received excellent service and support from Renato and Alejandro. Highly recommend!