Assistance League Thrift Shop - Redlands, California

REGINA B.

I recently made a purchase at Assistance League and unfortunately, my experience was far from satisfactory. I was overcharged on an item, and when I spoke to the cashier, I was told that I could only receive store credit instead of a refund. This is incredibly frustrating, especially since I wasn’t at fault for the mistake.

It’s disheartening to see a business not take accountability and try to resolve the issue in a fair manner. I feel that as a customer, I should have been entitled to a refund, not just forced to accept store credit. After voicing my frustration and going back and forth multiple times he did refund my money. The poor customer service leaves me very disappointed, and I won’t be returning again.

Audrianna L.

Overall wonderful experience! I came in to look at the books for the purpose of donating to local Free Little Libraries. I found quite a bit and at excellent prices. Ladies at checkout were very friendly, kind and pleasant. I will definitely be coming back to this gem! Thank you volunteers and AL!

Jay M.

Over priced for no reason and their competition got better prices and sometimes items

Jennifer K.

They leave the open sign up on days where they aren’t open. Mistakenly thought they changed their hours but once I got to the parking lot a person rudely told me no parking allowed. Don’t make the same mistake I did. Will have to come back to leave a real review if I ever catch this place truly open.

KEIKILANI M.

I love this place. The woman I spoke to, who wish I got her name, was the sweetest! I will be back again and again!! I bought the most beautiful mirror at a great price and they held it for me until I was able to pick it up with the truck. Thanks again 🙏🏼

Molly B. B.

This shop is very well organized and I appreciate the boutique area. I found some great glassware!

J A.

Leaving 3 stars because I'm divided in my review ... Last year I would have been give a 5 star review but as of recent; they are really over priced. I use to come all the time with great deals and amazing finds but as of recent they are overpricing a bunch of outdated items. The same stuff is there week after week because they don't lower prices. Idk why thrift stores think they are antique dealers now.

Patia W.

I stopped in for the first time today and was so happy I did. I only had 15min before they closed so I needed to get what I came for first. Thankful that they have everything organized and easy to find/identify. I found way more than I expected to in the few moments I was there. Prices are fair. I’ll definitely be back.