Pools Etc. - Menlo Park, California

Bryan T.

We’ve had a great experience with Pools Etc., largely thanks to Russell, our expert technician. He’s incredibly responsive and consistently goes above and beyond—even taking the time to help us after hours or on weekends when issues come up unexpectedly. Whether it’s over the phone or in person, his deep knowledge and professionalism make a big difference. Russell is clearly an expert in his field, and he’s the main reason we feel confident and satisfied with the service we receive from Pools Etc.

Cathy H.

Recently, Pools, Etc. became associated with my favorite pool repair service, Freedom Pools. I'm pleased to say that the level of service and responsiveness has not diminished one bit. In fact, Drew and Alen still provide excellent customer service.

I was able to reach out via email to explain my problem. I provided some photos and descriptions and Drew gave me some suggestions on how to further troubleshoot. In the end, I needed to schedule an appointment which was very easy. Alen came out with all of the necessary parts and was able to quickly verify the issue and make the repair. He also spent time going over the other operations of my pool to make sure it was functioning properly and all the settings were just right. He gave me suggestions on how to continue pool maintenance in a way that would not only save money, but preserve the longevity of my pool equipment.

I'm glad that I'm able to rely on Freedom Pools legacy of customer service under the new umbrella organization.

Pauline M.

We had a cracked booster pump and the company who did our pool put us in touch with Pools Etc. to come out to fix the issue. The person came out during the time window the company emailed in advance and was able to repair the problem. He also checked our panel setting and made some suggestions on how we can optimize our pool by changing some setting which we really appreciate. The person was very professional and efficient and we are happy with them.

Husnu M.

We had worked with numerous pool cleaner technicians and companies in the past. Our pool was not very clean and sustainable until Jesus started cleaning and maintaining the pool. He is very efficient. He knows what he's doing. His positive attitude will gain your business momentarily. Finally with his meticulous work paying attention to the pool water quality gives us a chance to enjoy the expensive investment. And he cleaned the filter in detail. He is a true hard worker.

Veny P.

I have used them several times and they do a GREAT job. They are thorough, timely, communicate well, and above all really know their pool equipment inside and out.
Their pricing is very fair as well for value received.

I would HIGHLY recommend Pools Etc., for any pool equipment needs you may have.

Marla C.

Pools etc did what they said! Green to clean.
Nothing short of a miracle lol

Super customer service. Our tech was knowledgeable and polite.

Claire J.

Jose (#4) is our pool technician. He’s very friendly and always has a can-do attitude. He helps identify issues with our pool and spa and always does his best to fix them as quickly as possible. Highly recommend him!

Steven S.

I was disappointed last year when our pool service company discontinued serving our route. In hindsight, it was for the best as I found Pools, etc. (and esp. Ray, our weekly service tech). He is an outstanding communicator, texting me in advance of arrival and ALWAYS responding immediately to my inquiries. He’s knowledgeable, efficient…and just a good guy. And, it’s great to know there is a large firm to back him up if ever needed.