Cathey's Sewing and Vacuum - Green Valley, AZ

Cathey’s Sewing and Vacuum: A Comprehensive Overview

For individuals and families in Green Valley, Arizona, and the surrounding areas, Cathey’s Sewing and Vacuum presents a reliable and customer-focused solution for all their domestic appliance needs. Located at Address: B103, 18805 South Frontage Road, Green Valley, AZ 85614, United States, this esteemed business offers a specialized service centered around sewing machines and vacuum cleaners. With a commitment to quality, convenience, and exceptional customer service, Cathey’s has established itself as a trusted resource within the community.

Specialties and Services

The core expertise of Cathey’s Sewing and Vacuum lies in the sale, service, and repair of a wide range of sewing machines. They cater to both novice and experienced sewers, offering a diverse selection of brands and models to suit various skill levels and project requirements. Beyond sewing machines, they also specialize in vacuum cleaner maintenance and repair, ensuring that homes remain clean and efficient. Their service extends to troubleshooting, part replacement, and complete system overhauls.

Location and Contact Information

The physical location at B103, 18805 South Frontage Road, Green Valley, AZ 85614, provides a readily accessible point of contact for customers. Prospective clients can easily reach the team by phone at Phone: 5203005002. Furthermore, the business operates a comprehensive Website: catheys.com, offering detailed product information, service schedules, and online resources. The website provides a convenient way for customers to learn more about their offerings and schedule appointments.

Customer-Centric Approach and Amenities

Cathey’s Sewing and Vacuum distinguishes itself through a dedication to customer satisfaction. They prioritize building strong relationships with their clientele, offering personalized service and expert advice. Several key features contribute to this positive experience:

• Small Business: As a locally owned and operated business, Cathey’s prides itself on its ability to provide tailored solutions and attentive service.
• Kerbside pickup: Offering convenience for customers who may have difficulty transporting their equipment.
• In-store shopping: Providing a traditional retail environment for browsing and selecting products.
• On-site services: Bringing their expertise directly to the customer’s location for repairs and maintenance.
• Delivery: Ensuring that purchased machines and supplies are delivered promptly and efficiently.
• Same-day delivery: Catering to urgent needs with expedited delivery services.
• Wheelchair-accessible car park: Committed to inclusivity, they offer accessible parking for individuals with mobility challenges.
• Wheelchair-accessible entrance: Ensuring easy access for all customers.
• Wheelchair-accessible seating: Providing comfortable seating options for patrons with mobility limitations.
• Wheelchair-accessible toilet: Meeting accessibility standards for all visitors.
• Gender-neutral toilets: Reflecting a commitment to inclusivity and providing comfortable facilities for everyone.
• Wi-Fi: Offering complimentary internet access for customers’ convenience.
• Quick visit: Streamlining service appointments for efficiency.
• Accepts various payment methods: Conveniently accepting cheques, credit cards, and debit cards, along with secure NFC mobile payments.

The business's positive reputation is reflected in its impressive Average opinion: 4.9/5 rating based on 112 reviews on Google My Business. These reviews consistently highlight the professionalism, expertise, and friendly service provided by the team at Cathey’s. Notably, many customers appreciate the responsiveness and thoroughness of their service technicians.

Service Excellence – A Case Study

As exemplified by customer feedback, the service offered by Cathey's is demonstrably effective. For instance, Luis Moreno’s prompt response and expert repair of a central vacuum system, clogged due to the enthusiastic activities of two miniature Australian Shepherds, underscores the business’s commitment to resolving customer issues efficiently. The fact that the customer was provided with documentation and warranty information demonstrates a dedication to customer support that extends beyond the immediate repair.

Conclusion

Cathey’s Sewing and Vacuum stands as a valuable asset to the Green Valley community, offering a comprehensive suite of services for both sewing and vacuum needs. Their commitment to customer satisfaction, combined with their convenient location, accessible facilities, and diverse service offerings, positions them as the preferred choice for residents seeking reliable expertise and trustworthy service. The consistently positive feedback and high ratings further solidify their reputation as a business that prioritizes quality and customer well-being.

👍 Reviews of Cathey's Sewing and Vacuum

Jennifer S.

5/5

I bought my house earlier this year and it has a central vac system that was installed by Cathey's (thankfully the previous owner left lots of paperwork and warranty docs for me). I didn't know how long it had been since its last service, but with 2 fluffy mini Aussie's I thought they killed the system. Luis Moreno from Cathey's came out to service the system and fixed the clogged attachment. He was quick to respond and make the appointment, he was on time, friendly, and did a terrific job.

Yannick D. A.

5/5

Outstanding service and products! My experience is related to a new central vacuum system. Luis Moreno is the central vacuum manager, and he was professional, courteous, and went above and beyond what I was expecting as far as price, installation, and education about the system I purchased. Please support this family-run business, especially if you need a new central vacuum!

Cyndie N.

5/5

I purchased a SEBO vacuum in Green Valley service was fantastic. Luis was very helpful, professional, and eager to assist. I will be back to purchase more products. Thanks.

Deborah K.

5/5

I have been a faithful customer since moving to Tucson in 2004. I have seen them through a complete re-do of their stores, have purchased 2 great machines from them, been trained by them, and have been serviced by them (now that doesn’t sound right!). I was thrilled when they added Green Valley to their business locations. The best part is that they have the most wonderful staff (friendly and knowledgeable), a huge product line, and very fair pricing. I send everyone I know to these people. The best!

Sara B.

2/5

In late Feb 2024, my Pfaff needed servicing and help with the cover. The clerk said, "We don't need the cover. We'd have to fiddle with it. For Pfaffs we're backed up 'til mid May." She turned away. I headed for the control and cover. Rudely, she called not to bring the cover. I took my Pfaff and left. A to Z Vac and Sew serviced it in a week!

Keith H.

5/5

I purchased a Sebo D4 vacuum on 7/6/22. Geordy Cathey exceeded my expectations in every aspect of the sale. His product knowledge was superb. His sales presentation was informative. As far as price, he beat the best price I found online, and I searched for hours.
He also threw in a box of vacuum bags and more. As far as customer service, he took my information including my email and registered the product for me.

Buying my vacuum from Cathy's sewing and vacuums was the best retail experience I can recall. I highly recommend Cathy's.
I wish I could give them 10 Stars!

Kay L.

5/5

The staff here are very helpful. I had been on the fence about trading up for a mid-range machine rather than my Singer 1507 model. Not only were they knowledgeable, they were also willing to answer my endless questions with a smile. They were willing to look at multiple machines in my price point and even search for comparison charts on the machine specs. They even special ordered the Viking machine I'd decided on. The store is very clean and orderly as well as well lit. The staff will also allow you to test out machines you are unfamiliar with. The staff at Cathey's on Duval Mine Rd is awesome!

Pam E.

5/5

As a AZ/MN snowbird, I reached out to Catheys in Tucson from MN to purchase a Baby Lock machine. I was pleased with their service, the speed with which I received the shipment, and their competitive price. I would not hesitate to recommend them nor use their services again.