Grainger Industrial Supply - Mt Laurel Township, New Jersey

Paladin

Order was ready as promised. Courteous representative. Very quick check out.

Kate M.

Unbelievably kind customer support. I appreciate all of her help. I would come back to grainger if their delivery times were accurate online. I ordered something 2/20, said it would be ready for pickup 2/22 at 1:00. Nothing all day yesterday. Called today, they said my order wasn’t even processed until 2/21 and won’t be here until tomorrow 2/24. That’s unacceptable. I’m trying to run a business. When I tell customers that I will ship something by a certain date, I do. I would have ordered from Amazon had I known this was going to be so late. Very disappointing.

Father 6.

The Customer Service and Technical support were very Courteous And Professional. They knew exactly what my needs were to hold Wheels to Shaft on
My Wife's Dune Buggy Cart for the Beach.

Just received my Wife's order from Grainger. The Stainless steel Collars are Perfect for her Beach Dune Buggy .
Thanks for your Help and support! !

Thomas B.

Went in looking for a pair of winter style nitrel dipped gloves they had exactly what I needed. Only 10.00 a pair I purchased 2 pairs.

j Z.

After calling Grainger’s customer line in the morning and being told they had the bullet connectors and wiring needed for a job on a tractor trailer, we drove 35 min to pick up the material. The Mount Laurel store didn’t have anything we’d been promised. The staff was less then informed or educated about their inventory. Then, deciding to buy a new switch for an appliance, we were pleased to learn they had the exact switch. They brought it out, showed it to us, and then proceeded to advise us that they weren’t allowed to sell it to us. No, it wasn’t on hold. No, it wasn’t the last one (they had “plenty”). They gave no explanation, just teased us with it and then refused to sell it. A complete waste of time and energy. Nothing redeeming in that experience. No need to return to Grainger.

Brian F.

Grainger had the part I needed for my gas furnace. If it wasn't for them I wouldn't have had heat tonight. I have a Lennox furnace and the Lennox parts store wouldn't sell me the part unless I had an HVAC lisence. Thanks to Garinger I was able to DIY.

Bill A.

I had a problem with a part in warranty and got a terrible run around trying to get a replacement in warranty. The issue was resolved by Carissa, a supervisor in WI, and all is well again. Grainger has always had top quality products and great service. I believe this was a one time fluke and will continue to buy from them.

Kyle Y.

Unlike other suppliers they sell parts to DIY enthusiasts like myself. I picked up parts immediately by curbside pickup (covid) from the Mt. Laurel location without any problems. They cost literally HALF of what Lowes charges and Lowes was going to ship the parts from TEXAS for some reason taking over a week to get to me. Each time I called in the process of repairing my AC, every person I talked to was very knowledgeable and helpful. They helped me not only find the right fan motor, but checked its compatibility with the other existing parts and probably saved me from shortening the life of my new motor. On the third call I was actually emailed a diagram to help talk me through making sure I was adding the 2nd capacitor correctly. I would pay for their customer service alone if it didn't come free along with lower costing parts.