Pep Boys - Yulee, Florida

Pep Boys: A Trusted Name in Auto Services

Address: 463801 E State Rd 200, Yulee, FL 32097

Phone: 9045579469

Website: pepboys.com

Specialties:

• Oil change
• Mechanic services
• Auto parts
• Tire services

Other Points of Interest:

• Small business
• Delivery available
• Same-day delivery
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Appointments recommended
• Quick visit
• Credit cards accepted

About Pep Boys

Pep Boys is a well-established auto service provider that has been serving customers for many years. With a wide range of services, from oil changes to mechanic work, Pep Boys has become a go-to destination for vehicle maintenance and repairs. The company's commitment to quality and customer satisfaction is evident in their high customer ratings and positive reviews.

The Yulee location offers convenient access for residents in the area, with a wheelchair-friendly environment and same-day delivery options. Their knowledgeable and skilled mechanics ensure that your vehicle is in good hands, providing efficient and reliable services.

Customer Reviews and Ratings

This Pep Boys location has received 148 reviews on Google My Business, with an impressive average rating of 4.2/5. Many customers commend the store for its outstanding service, professional staff, and expertise in handling various vehicle issues. The team at Pep Boys takes the time to explain the problem and solution, fostering a trusting relationship with their clients.

For example, one customer shared their positive experience with Maxwell and Steven, who provided exceptional service in diagnosing and fixing their SUV's air conditioning issue. The customer appreciated the honest and efficient work, as well as the top-notch customer service provided by the staff.

Recommendation

If you're in need of auto services, Pep Boys in Yulee, Florida, is a reliable and trustworthy option. Their wide range of services, convenient location, and commitment to customer satisfaction make them stand out from the competition. Whether you require a simple oil change or more extensive mechanic work, Pep Boys is well-equipped to handle your needs.

Don't hesitate to visit their website or contact them directly at 9045579469 to schedule an appointment or learn more about their services. Experience the difference that Pep Boys can make in maintaining your vehicle and ensuring its longevity.

👍 Reviews of Pep Boys

Katie G.

5/5

Huge shoutout to Maxwell and Steven at Pep Boys for their outstanding service! My suv’s AC wasn’t working, and they quickly diagnosed and fixed the issue. They were professional, knowledgeable, and took the time to explain everything to me. Now my AC is blowing ice-cold air again, just in time for the warm weather! Their customer service was top-notch, and I truly appreciate their honesty and efficiency. If you need any work done on your vehicle, I highly recommend these guys. Thanks again, Maxwell and Steven!

Patrick U.

5/5

Max is great. Not just with me but with all customers. I was in the waiting area, listened to him interact with multiple customers with respect and common courtesy. Almost forgot to mention they were open on Sunday were able to help with a few urgent walk in customers. People will always remember how they were treated. This is my team from now on.

Kristen B.

5/5

I think it was Maxwell (it was on the receipt) that helped me out when I dropped off my vehicle. Really nice and helpful. Quick and easy service. I will definitely be back for my oil changes.

Rick W.

1/5

We were happy customers of Pep Boys in Hiram, Ga., for years. Unfortunately, it's one and done in Yulee. Five days after my first oil change there, the splash deflector under the engine of my car came loose on the interstate (scary stuff when you have no idea what's happening and nowhere to safely pull off). When I called to let them know, the guy told me a) it happens all the time (maybe ... but never for me) and b) customers are constantly coming in with a similar issue (install problem perhaps?). No offer to replace the part (which was destroyed). He did say they would install a new one if I purchased it and brought it in. No thanks. If I'm going to buy the new part, I'd rather go to someone who takes care with the install and gets it right the first time. Disappointing, because I was impressed by the customer service during my initial visit. Oh well.

Zayli A.

1/5

I took my son’s truck here since it was the recommended shop by the warranty and I have used them before to change our tires so taking a look at a check engine light was to not an issue I thought. This was back on 12/26. Fast forward to 12/28 I get a call from pep boys stating we are going to need a complete exhaust system in the truck and that parts would be ordered on Monday 12/30. Fast forward to 12/30 no parts were ordered since Pep boys said Warranty had not approved the total cost yet. I called the warranty on 1/2 since I knew holidays might of delayed things a few days and they confirmed everything was approved so Pep Boys miss informed me. It is now 1/8 and our truck is still not fixed and If I don’t call in I don’t get an update on the vehicle. The parts are not back ordered and they should not be taking this long since they are getting it from Ron Anderson which is literally miles down the road. To say I’m disappointed at their customer service and the lack of communication is to say the least. If I don’t call them I get no updates. So maybe my review will warn others. I told them if I don’t get this resolve by Friday 1/10 I would take my truck somewhere else.

Mike G.

1/5

Went in for oil change with coupon. Was told at the desk that the coupon doesn't cover high milage oil...when it clearly states that it does. Judging by the reviews of late, seems as though they're running some kind of shade tree mechanic scam. STAY AWAY. Went to a local shop and was taken care of much more professional.

cara T.

1/5

HORRIBLE EXPERIENCE!!! It started Jan 25th when we went in for an oil change and ask about grease on my front rim. Max was very cool and helpful, so we thought!! He said they could do a cv boot bc I cracked mine, and it was cheaper than a whole axel. He wrote the prices on a post-it. We were quoted $527.90 out the door. We called last Monday , Jan27th , and scheduled an appt for Feb 3rd at 8am. When we got there at 8am, we were dealing with Max again. The price increased to almost $800. We showed him his own quote on the post-it. He said the part was more expensive and there was a waranty, etc. Then He said they didn't have the part. He made a call and said he ordered it from 2 places and asked if we could come back @2³⁰. We called @2 and spoke with the assistant manager. She said it was on the 2³⁰ drop, but wouldn't actually have it until 3. When we got there at 3, the assistant manager said she didn't see where the part came in, 7 hrs after our actual appt time! I asked if it was common practice for them to schedule appts a week out and not have parts. She went out to Max. We were there for 45 mins before Max came to tell us somebdy dropped the ball. He made excuses and passed the blame. There were some words said between us and he gave a sorry, fake apology; while the assistant manager just stood there. We had taken the day off to get all of this handled. The part should've already been there! When we called Goodyear, they said they haven't heard of replacing the boot since the 90's, when parts were so expensive, and just the boot required more labor. We had to get a rental car and leave my car at another place so they can start on it 1st thing in the morning. Now we're out of a day's pay and a the price of a rental. Had someone been HONEST earlier in the day, we could've taken it to where it is now, had it fixed and not get a rental. This all could've ended differently with a little accountability and honesty. At least now I understand why the boot never made it there! When we talked with Max after my oil changed he bragged about how he turns stores around, increases business, is all about customers and honesty. I find that very hard to believe! Today was NOT about the customer or honesty! I wouldn't recommend this place to my worst enemy! The price quoted was for just a boot. The cost of a whole axel with boot was a little over $600, where we ended up talking it.

Mary B.

5/5

We were traveling on New Year’s Day when our tire light came on. We tried filling the air, and the light went off, only to come back on. Pep Boys was kind enough to fit us in and check our tires throughly. When it turned out to be a sensor problem, they didn’t even charge us! The whole team was amazingly kind and wonderful!