PacSun - Livermore, California

PacSun is a clothing store located at 3768 Livermore Outlets Dr, Livermore, CA 94551, United States. The store can be contacted by phone at 9256061769 or via their website at pacsun.com.

Specialties: PacSun specializes in offering a wide range of clothing for men, women, and kids, including casual wear, activewear, and accessories.

Other points of interest: PacSun offers several convenient services to its customers, such as in-store pick-up, in-store shopping, delivery, and same-day delivery. The store is also equipped with a wheelchair-accessible car park and entrance, making it easily accessible for all customers. With its quick visit option, customers can browse through the store's collection and make purchases without spending too much time.

PacSun accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, providing flexibility for its customers.

Opinions: This company has received 34 reviews on Google My Business, with an average opinion of 2.8/5. Some customers appreciate the extensive collection of clothing and accessories, while others have expressed concerns about the quality of the products and customer service.

👍 Reviews of PacSun

Omar G.

1/5

Came in on 11-7 at like 6:30. Instantly I’m greeted by two eyes just starring down on me with a horrible look like as if I did something wrong. Then I go to ask if I can return an item and with a blank face they say yes which is fine whatever. Then the two employees examine the clothing item for like 10 minutes and converse with each other that the tag looks off. Which I understand but they take like 10 minutes examining when I still have the tag on the item I clearly have the receipt. Like what else do you need. I completely understand caution but it was ridiculous and the whole time they were being rude especially the young lady with curly hair. I understand we all have bad days but it’s never ok to take it out on customers. Service like that and attitude like that will never get you far. I hope you guys send a district manager to look after their performance and keep them on their heels. I will never shop at this location again and highly encourage people to think twice when shopping there. Just negative interactions waiting to happen. I’ve had friends complain about them in the past and never thought much about it till they treated me this poorly to see what they are talking about.

Ella H.

3/5

I just went to PacSun yesterday. This store has this deal where you buy one and get 2 free. The deal was fun, but they put the clothes very high up making it very difficult to grab clothes. I try not to irritate/ bother the staff members because they are really overworked and looked tired. As I checked out this woman was giving me so much attitude for no reason, I understand that you were tired but I'm trying to get through this too, you're complaining really makes it very unsettling as a customer. Customer service was not the best.

lou C.

1/5

My daughter likes their clothes here, but I'll not bring her back or spend my money here anymore. The employee (girl) let me feel like she was doing me a favor, letting me buy here, not a good judgment at the time to choose your customer service employees

Ding D.

1/5

fitting room closed at 7:30pm but store closed at 8pm. Staff is rude.

Mohammed H.

4/5

Nice collection for shirts and hoodies specially for skulls lovers

carrie B.

1/5

Bad customer service! They closed all the fitting rooms. One is open, with a handicap sign. They dont let anybody else use it. They said nobody can use the fitting room unless you are handicap. What clothing store doesnt have a fitting room?

izaac G.

1/5

Very upset by PacSuns customer service, and the way they handled my order. Feels like nobody is truly in charge of this. Every customer service rep I spoke to regarding my order had little to no answers. When I’d ask more about my order some would get upset by their tone. Very upset and unhappy about this first and last order I had with PacSun. Wish I can get the hat I ordered but oh well. That’s what happens when you have poor management.

R B.

1/5

Stay far far away from this place. Worst customer service in the world. Went in to return a pair of shorts I’d received as a gift from my grandma but had to wait to get the receipt. Ended up getting it on the 61st day and couldn’t return them as the policy is 60 days max. All in all that’s fine with me. But the gals need to be rude and state that “61 days isn’t 60, is it?”. No B!@$h it ain’t. Just like I ain’t ever coming back to your sorry store. I’ll simply ensure to tell anyone and everyone I can about how poor and rude their customer service is. Trust when I say you’ll be happier shopping elsewhere.