Sunwest Chevron ExtraMile Lodi - Lodi, California

tammy Y.

Price on camels said 8.25ish a pack when you buy 2 ... so I asked for 2... no where is it posted that you have to have an extra mile account to get this pricing .... guy behind the counter refused to give me them at posted price.. which would have been less than 18 with tax... instead ended up paying over $25 for two packs ... would not recommend this store to anyone. Also according to the company that actually charged me it should be named Tera Investments instead of extra mile . False advertisement.

Rananavjeet D.

Very bad experience in car wash. The employee misbehaved with me when i vacuum my car
. Every time when i wash my car there i wash first and then vacuum my car. Sometimes only wash car.today he comes straight to me and says go inside pay first. Why i pay for vacuum it's included the wash .

O O.

Long story short,Car Wash! paid for 30 day pass 4-25, did not receive pass, had to wait 4 days for a English speaking person to get there. Showed him copy of my bank statement charge he said it shows pending, to come back when it goes through. Ok 2 more days, it passed the bank, now 7 days later, I'm there again same guy having a bad day as 3 other people are trying to get their issues fixed, finally he gives me my pass. Now 5-25 30 days later I noticed the carwash charged my card again turns out it's a reoccurring monthly charge, from a car wash. Total scam, I called to get them to cancel the charge and of course I had to wait an hour for someone English speaking to call me back, to tell them to cancel it I never authorized that to begin with, he said I have to come there and fill out forms to cancel. Tried to explain I did not authorize that and I'm 30 miles from there. Only go about 3 times a week. He said no. I'm disputing the charge with bank now. I will inform you of out come later. Save yourself a headache go somewhere else.

Gary A.

Count your change! I've been in this store 3 times, and each time, different cashiers have given me incorrect change, in their favor. It's always under a dollar, but if they do this to everyone, they'll have a tidy sum at the end of the day, I'm sure.

Beware!

Chris W.

The quality of wash is good, and the attendant hosing/scrubbing the cars at entry is friendly and does a good job. My issue is with "Jay" the Manager. He clearly does not value customer service which is a shame considering the nice, new facilities. I had poor interactions with him myself, and I witnessed several other customer service situations that were handled poorly. If upper management would like more details on this, Id be happy to explain.

Rochelle R.

The “manager” of the car wash is TERRIBLE!!! I pay for the gold subscription on two separate vehicles I own. Never any issues with one of the stickers. The second sticker has non stop issues. Mostly recently the sticker was not working so a random car wash employee instructed me to take the sticker off my windshield so he could wave it directly in front of the scanner to get it to acknowledge it. I was instructed by this employee to return to the car wash when the manger was there. When I returned, the “manager” chastised me for taking the sticker off my windshield and then refused to replace it because it would cost him $15 and there can’t be anything wrong with my sticker.

I asked to cancel my subscription due to poor customer service and the “manager” told me I’d have to submit a request in writing, that they do no accept verbal requests to cancel.

Oh, and I should also mention that the car wash doesn’t even work correctly all the time. More often than not the top roller brush doesn’t engage to clean the vehicle.

Russell A.

Took my 87 yr. old mother and her car here and bought a wash and another for 50% off, only washed did not vacuum car at the time since my mother is disabled and couldn't stand outside car. Returned 3 days later to vacuum and was very rudely told that's not how it works. After explaining and offering to show my receipt I was given an even more rude explanation of that's not how it works. I will wait till my truck is muddy AF before I will return to use my other wash and that will be my last time there!

Tatum K.

Got a car wash in the morning had an emergency had to go home came back and man rudely came up to me while I was vacuuming and yelled at me in my face. I have my receipt to prove it. Lived here for 20 years and no body’s paid for a wash to use the vaccum. New guy Just likes harassing women. He made me uncomfortable last time I was in the store too. Went and paid for a different car wash and use their vaccums out of spite cuz that guy is rude and scary.