DeVons Jewelers - Stockton, California

Ricky B.

*UPDATE 9/10/24*

After Matt reached out I gave him a call. We were on the phone for about 25 minutes discussing my situation and some options that I had. He assured me that he has some of the top Goldsmiths around and that this is something they can fix with confidence it will be as good as new. Trusting his word, I left the ring with him. The next day he called with an update letting me know he wants to have a few Goldsmiths look at it to get some extra notes on it. Then called the day after giving me my options and said the ring will be ready for pickup in about 2 days. Matt personally delivered it to the Devons store in Stockton and when I picked it up it was exactly how he explained, good as new. I am delighted with how my situation was handled in the end. I am looking forward to do business with Devons again in the future.

*ORIGINAL 8/27/24*

I am leaving this review with a heavy heart. I have been a Devons customer for over 14 years. I have bought watches, rings, necklaces, and earrings from here countless times. My mom had her wedding ring purchased from here, I also purchased my wife's wedding set from here. It has been a family jeweler for quite some time.

When purchasing my wife's ring and center stone diamond 11 years ago after I had made the purchase my wife had noticed something inside her diamond. We took it in, and they let us know it very common and it's like having a "freckle". Not sure as to why they would sell a diamond with a "freckle" in the first place. We were told that there is nothing wrong with it at all. Fast forward to about 6 years ago my wife took her ring into be cleaned and the person who took it back had noticed that her center stone diamond had a crack in it. They were shocked and said they will keep it and let us know what they are able to do. A few weeks go by, and I get a call from them saying they SHAVED DOWN my wife's diamond without asking for consent and charging us over $400 for it. Which caused it to become a smaller and lesser weighted diamond.

In January we took our rings in to be cleaned and were not told there were any issues, everything seemed to be fine. A few weeks ago, my wife's wedding ring had somehow snapped the center stone setting right off. We immediately went into Devons and were told that since they no longer sell Tacori Jewelry that they cannot help us and to go to Sacramento to another jewelry dealer that sells Tacori and have them send it out to be fixed. I feel as if ever since the Diamond being cracked issue, they have not wanted to deal with us as customers, I feel like sending us away is their doing of firing us as customers, they do not want our business and do not want to deal with us. Because I do not spend thousands a year with them on jewelry, they are quick to ignore the fact I've spend thousands on an item I expect to be taken care of, regardless of the brand. This is a place I cannot trust; history of my situations proves that.

Hugh S.

I got a very nice piece from Dawn for my dad’s gift. This watch is meaningful for me and my dad. Dawn actually fulfill her promise to me. I very appreciate her help. It is a very happy experience at DeVons, more than I expected.

Michael S.

As so many other people have posted, I have had an outstanding experience with DeVons Jewelers. I have worked with both Kevin and Anthony and they are great. The rest of the crew who I have talked with are pleasant and professional.

I am working with them on getting a dream watch. They know there stuff and connect well with their clients. Was in this week picking up a Wolf 5 watch display box for my slowing growing watch collection. This one is the burl and it also comes in Piano Black. Nice way to display and protect my watches.

Was a bit intimidated going in the first time. They are so great, that now I look forward to seeing everyone. If you need anything from watches to jewelries, check this place out.

Update!!!!!!!

I got the call! Have been working with Kevin and Anthony on a Rolex OP 41 as a memorial piece for my mom. They knew how important this was to me and they made it happen. Got the call this week. It is a magical moment when it happens. To make it even beter, got to pick it up the same morning I took my first to college. Now when I look at my wrist I remember my mom and daughter. This one is a keeper.

Looking forward to working with them for future purchases.

If you are in the market for a Rolex or fine jewelery, this is your place.

Michael S.

Tommy L.

I have always hesitated to visit any of the authorized dealers in the bay area due to their lack of customer service. I've noticed it would be especially terrible if you were not a VIP or have not had any purchasing history there. So last year while searching for a timepiece, I decided to check out other reputable establishments. I found DeVons based on Google reviews, so I decided to give them a shot. I reached out to them regarding a timepiece that I had been searching for. After sending an email. Anthony replied to my email promptly and kindly invited me into the store to discuss more about the timepiece. A few days later, I came to the store and Dylan made me feel welcome when I arrived at the store. We talked about the watch that I was looking for, but sadly I was informed that the watch wasn't available. Dylan is a true professional and knowledgeable, instead of stopping there Dylan was so thoughtful to let me try on the exhibition model, provided all of the details of the watch, and put me on the list for the watch afterward. During the interim Dylan would constantly check in and provide status updates. A week ago, I received a missed call and message from Dylan, and to my luck and excitement, he told me that the watch was available.

And even if the timepiece never came back in stock I would still continue to go to DeVons for future purchases/inquiries. The team there definitely goes above and beyond. They are friendly and take time to listen. They won’t try to pressure you or push you into another product.

Thank you again Dylan for your utmost professionalism, for taking time to keep me updated, and of course assisting me with my timepiece. Also thank you to Anthony and Dave for arranging the pickup. You guys are awesome and an asset to DeVons.` I appreciate all your help. I look forward to doing business with you guys again!

Kim S.

My husband bought my engagement ring here when they were still at the mall in 1995. We’ve been going there since and purchased 3 Rolex watches and various other jewelry. It’s our favorite jewelry store. We miss Kevin and wish him much happiness in his retirement.

Don B.

I have an outstanding experience with DeVons Jewelers! I have purchased my dream watch from them. Kevin is the man! Very knowledgeable, patient and pleasant person-and more! He connects with clients. You guys made me very happy with my buying experience. Anthony was awesome as well! Well, all of the staff are just awesome! You just gained a loyal customer in me. Definitely, i will be back for future purchases.

If you need anything from watches to jewelries, visit this place; you won’t regret it. The selections and the staff are wonderful! Five star definitely!

Don B.

Eric J.

Wanted to share my incredible experience at Devons. From the moment you enter the front door you are greeted with a smile from the staff. You’re offered a refreshment and asked if they can assist you. I had the great pleasure of working with Kevin. He was able to secure a hard to find piece. He was extremely nice and fun to work with. My wife and I visited the store multiple times and when Kevin wasn’t there I spoke with Anthony who was equally fantastic. They both really focus on your needs and strive to make sure you leave 100% satisfied. Thank you!!!

Crystal L.

A few months ago, I went to DeVons with my husband to pick up his timepiece. While we were there he wanted to surprise me with a gift for our upcoming anniversary. There was so much to choose from and I just wasn’t sure which particular model to get.

Dylan was there to help me with my decision. I’m sure it was not easy since I was having a hard time deciding but he was incredibly patient and friendly. He took time to explain the differences between the watches on my wishlist and also provided me with a few of the exhibition models on hand to try out. After coming down to my decision, Dylan put me on the waitlist.

During this waiting period, Dylan would reach out and provide updates without me having to ask. He was very proactive and went above and beyond to keep me in the loop. After a few months passed my timepiece arrived. After trying it on Dylan made sure to have it adjusted to my satisfaction.

This watch means a lot to me, and I am grateful that Dylan was able to locate the watch and have it arrive before our anniversary. All in all my husband and I are extremely satisfied and we will definitely be back.

Thank you Dylan! We appreciate your professionalism, amazing customer service, and you taking the time to make sure we had an enjoyable experience at DeVons.