Holiday Inn Express & Suites Barstow-Outlet Center, an IHG Hotel - Barstow, California

Hot R.

The stay started well! Jose at the front desk checked us in and was very cordial and professional. We were offered any floor that we wanted and chose the first floor. We ended up by the exit/entrance door which was a mistake if you actually wanted to sleep. At 0500 the door was opened and closed (slammed) multiple times. Maybe we should have been notified and we would have chosen another floor. And for security purposes I don’t think the door was ever changed to the entry with card feature(all night). The hotel is old and needs renovating. The mattresses are flat, light bulbs flicker, and carpet is dirty. Breakfast was good, but the place needs a deep cleaning. The Holiday Inn located in Berkeley is how the Holiday Inn located in Barstow should be modeled.

Kathy C.

Hotel needs updated. Carpet in room is dirty/old. TV is old and doesn't turn when watching TV from the couch. Couch is stained. Ac unit is old. Fan never turns off unless you turn the system off so it got farly cold. But got too hot if it was turned off. I would have thought better for the price.

S. R. O.

DO NOT stay here. I am an evacuee from wildfires. I have breathing issues and had sick family members with me. Almost every single night AND day we were here people were smoking inside the hotel and management did nothing about it. The last night we were there, the heater did not blow warm air. It was 36 degrees that night. I tried to turn it off and just huddle my family under all the blankets for warmth. It kept turning on very loudly and waking me up and blowing cold air for a few minutes the shutting off even after I moved the switch to the “off” position. I was feeling extremely ill by morning and was so grateful it finally stopped that I fell asleep. I booked rooms in another town. When I left, I told the front desk why I was leaving: 1. the incessant indoor smoking when it is illegal and I am fleeing smoke only to find myself in a hotel filled with smoke putting the health of myself and my family at risk. 2. The broken heater and my resultant illness. She had the AUDACITY to argue with me that I had failed to turn the heater off correctly. She said “oh if the fan is on auto it turns itself on. You have to turn it off” I said “I did turn it off” she says “you have to turn the fan off” I said, “there is not a separate ‘off’ setting for the fan. The fan has “low, high, and auto” only. The other switch has “off, cool, and heat.” Turning the fan to low or high makes it blow air constantly.” She said “no if you push it all the way it has an “off.” Are you looking at the thermostat or the wall unit?” I said “the thermostat. I know how thermostats work. Your heater is broken and intermittently blows cold air throughput the night. I am sick and leaving before I get sicker.” She then told me she was still going to charge me because it was past check out time. Way to be kind in a time of crisis. These businesses are making so much money off of us right now. You would think they could at the VERY least provide the bare minimum of health, safety and basic courtesy.

unsatisfied G.

As a Gold Elite member, I expected a lot more from my stay. The hotel was outdated, and my room's carpet didn't look clean as it appeared stained. Additionally, the bathroom smelled like mold and sewage. At breakfast, the food looked undercooked, with the potatoes tasting raw. The turkey patties were dry, and the coffee wasn't fresh. Also, there were no coffee lids available. I had booked the hotel for 7 days but checked out the next day due to the unsanitary conditions. I would also like to mention that the area where you can purchase food had nothing I could buy to take to my room.

Adriana C.

BE AWARE OF STAFF STEALING. My father had just left quickly for a meeting after leaving the hotel room. He remembered that he left his wallet in the room. Keep in mind that once we went back to the room , it had been cleaned meaning the only person there was a staff. We looked for the wallet and no where to be found. We asked front desk about it and did a complaint. We had to leave and then got a call that they found the wallet in the “Men’s Lobbys Bathroom” which we never used nor did my father. The desk staff said it was found there, and all the money was stolen from the wallet. This place is very sketchy.

Robert T.

Stayed 2 nights January 2025 - Rooms were adequate. Beds were comfortable. Water pressure was adequate. Breakfast had hot options. Not very convenient for walking to restaurants. Entry options were limited to front door. Could not use key to enter other doors.

BMax

The Bad:

After a long day in the car, we were excited to hit the pool and hot tub. The hot tub was an ice bath; the pool looked like it hadn't been cleaned in years and was freezing. No one got in.

The cinnamon rolls advertised on the website were nowhere to be found for breakfast. This is the first Holiday Inn Express I've been to where they didn't have those as an option.

The bathtub/shower had mold.

Felt a little pricey for the overall experience.

The Good:

The beds were comfortable.

The location next to the freeway and the outlets was great.

GaryAZ

We stay at IHG properties A LOT! We have stayed at this one too but we are thinking it has undergone new ownership as the experience was not at all what it was in past stays.

Although we were recognized for our status, the desk knew nothing about offering water or snacks. We did not our automatic 500 loyalty points.

The breakfast was not disappointing. With about 60-90 minutes left for breakfast, they were our of IHG's signature cinnamon rolls. When asked for more, the kitchen staff said "that's about it." The pancake maker was out of order too. No gravy for the biscuits and gravy. The milk has been reduced to 4 oz cartons.

Suggest you add safety bar in the bathroom tub area.