True Value Hardware - Santa Rosa, California

James B.

I’ve been coming to true value here in Larkfield for nearly 30 years. But today I got 4 keys made and they lost my original set of keys. When I noticed they hadn’t given them back to me I went immediately back (I had only driven two blocks) and went back to retrieve the keys. The guy who made my keys didn’t even remember that he had a brass key and a silver home key. He kept denying that until the other counter guy confirmed it. Then they both said their policy was to give the keys back.

Another manager came up and told me I was basically out of luck. No taking my name or number down or anything. After nearly 30 years of service I’m done. This is beyond acceptable. One of the jus was the only key for that cool set that I had. Now I’ll have to take that lock set into a locksmith to have a new key made for it. Something these guys didn’t even seem concerned about when I mentioned it.

The worst service I have ever had. And given that you are paying sometimes double what you would at Home Depot, service is why you would come here. I’m beyond disappointed in this place. Literally the worst service I’ve received.

Darin D.

Best place for all odd hardware. Great selection of nuts and bolts for your specific needs. Best place I've found to get propane tanks filled or exchanged. Very cool selection of vintage military items and fire hose nozzles, as well as, modern nozzles and fire fighting equipment.

Rhyden Y.

I am always working on projects, usually needing some random obscure piece of hardware to get to the finish line. Frequently, I can’t find the hardware anywhere except this store. The staff is always checking to see if you need help, and they’re very helpful in being creative to find you what you need. I needed a very specific spring coil mechanism this morning, went in to this true value, and the staff checked multiple departments to get me multiple options for my project, and I was in and out in 10 minutes. Always worthwhile to come here and get whatever you need, and I’m very happy to have them in my neighborhood. It’s incredible that they seem to have everything under the sun in a relatively small space..

Mark W.

I had run over something, like paint, and it was all over my back wheel and tire.
Asking for assistance from a younger gentleman, he got some really good advice for me from another gentleman. After trying to get the white stuff off of the wheel with a pressure washer with absolutely 0 success, my advice was to use a heavy duty citrus cleaner. Wheel was clean in 20 minutes.
Thanks for the knowledgeable advice.

Melissa T.

I absolutely love this place!! Everyone is very friendly and helpful. And they have an amazingly large variety of things, which is my favorite thing really 😊 Everything hardware related you could ever need, cool variety of useful gadgets, to crystals, to well priced military surplus! ❤! Lol, thank you guys! 👍

MRD

Excellent, excellent Customer service, buts that's what they're known for... If you need a bolt or a nut that no one else carries, these folks will have it. Plus, they have a surprisingly good Military Surplus section. Highly recommend!!!!

Chip S.

Great for a trip to the Hardware Store. Great staff. Many, many services:from equipment rental, wood slabs, party tent and furniture rental, military surplus, fabrication, propane, ... and - oh yeah! fully stocked with HARDWARE!

2022
The neighborhood hardware store is still my first stop whenever I need a new doohickey to finish a project. The folks that work here are always helpful & polite. If you can describe your project they will help you figure out what you need. If you know what you need they can tell you exactly where to find it. Add this place to your DIY tool kit!

If they don't have what you need they can frequently get it, or if it's urgent they can tell you where to look next.

I was able to get no-flat tubeless tires for my hand-trucks and wheelbarrows, as well as retractable hanging power cords for the shop. Always ask!

2023
Still one of the best hardware stores in the area. I can go in and explain my problem and the folks working here always understand and are able to help me with the correct solution, even if I haven't considered that method yet!

Karl N.

I love this place. They have a much better hardware selection than the big box stores. The military surplus stuff is fun to look at, and I am always approached for help, usually by multiple people. Much better than the big box stores where you spend a long time trying to find someone to help you. It's my neighborhood store, and I always go there first.