Ralphs Fresh Fare - Laguna Niguel, California

Kerri Lewis

I don't write reviews too often, but because my experience at this Ralph's on a few different occassions have been so nice that I had to share.n the middle of the chaotic holidays, I arrived to the store right before closing twice (which no employee appreciates after a long shift!) and both times I was not very effiecient with my checkout (I was short $.25 one trip). Harrison, the cashier, was so nice, patient & helpful both visits even though I was the only thing keeping him from going home. He even found a quarter for me too which was so nice. Also, the Manager that works late shifts has also been so friendly so this store is doing something right cuz their customer service is a 10 out of 10!!!

King Mas

Sandra is the absolute best. Her service at florist dept is astonishing. I drive an hour here just for her. She deserves a raise and round of applause

Stephen Curren

Loved my experience here. Really appreciated the customer service I received from Sandra behind the fried chicken counter. We were there earlier in the morn before all the fixins were ready to be purchased. But Sandra took care of us and we had a wonderful day at the beach after. Will be returning

Tobi West

Open late. Always clean and well-stocked. The bakery and deli are filled with fresh and tasty items. The store is located in a nice shopping center with ample parking.

Fred Meyer

I don't shop at regular grocery stores often (Albertsons &stater bros.) ,just too expensive

Venera Yakunina

I purchased a $50 Starbucks gift card from Ralphs at 28231 Crown Valley Pkwy, Laguna Niguel, CA 92677

All Ralph's stores are owned by Kroger corporation.

The card was activated, and I kept the activation receipt.   The card was given to my child's teacher.  That evening, the teacher informed me that the card was not working.  Imagine the embarrassment I felt in front of the teacher, it was very unpleasant for me.

I called the phone number on the activation receipt, and the operator told me that Ralph's should issue a new card.

Confident that the problem had been resolved, I drove back to the Ralphs store, where the employee rather rudely told me that it was not the store's problem and that I should call Kroger corporate again.   I was denied a meeting with the store manager.  They refused to give me a refund for a non-working card.   I called corporate again, where after long conversion they told me that the card was properly activated and it was a problem on Starbucks' part.

After calling Starbucks and emailing to their support service, Starbucks promised to sort out the situation within 3-5 business days.   After several days they emailed me that this was not Starbucks’ problem and the retail store should refund my money.

As I already wrote, Ralphs refused to return my money.

What I have at the moment: money spent, a very uncomfortable situation with the teacher, the time I spent trying to resolve this situation and zero results.   Two huge corporations - Kroger and Starbucks - simply took my money and refuse to return it or help in any way with solving this problem.

I'm going to buy another present to my kid's teacher, and $50 is not that huge amount of money, but I think people should be warned about the scam these two corporations are running.

Beth Walti

Very good value on what i bought. By 1 and get 1 free. Yes

karen loucks

We went to this location 7pm 05/21/24 to buy balloons and flowers for a special event and we were told by the guy at the register that there was no one available to help us, there was only two people working and they were both busy with customers checking out. If I wanted I could ask the produce guy if he could help us. I literally saw an older man sitting in the front of the registers not doing anything , another guy wiping down the the registers, another man just standing there and yet no one was available to help us with a service this store provides. What kind of service is this? This is actually the 2nd time this has happened... Absolutely poor customer service. If the flower department is closed after specific time then post it so everyone knows. Don't offer a service and then not do it when needed. The bakery had no one to put a name on a cake either yet there were two people behind the counter. Post times when available if this is the case.